Avoid this place. I would not recommend this rv repair shop to ANYONE! Their business practices are questionable and unethical.
We sought their services to install our Roadmaster towing kit to our Jeep. AFTER they supposedly detached the front bumper from our brand new 2018 Jeep they said they then noticed parts were missing (6 nuts) from our Roadmaster RV towing kit, which were supposed to be used to install the kit. The office called informing us it would be at least two weeks before a replacement hardware parts kit would be available and for now it would cost us $280.00 for the labor provided so far, without installing anything. In addition, we were told the 6 nuts would run us an additional $200+ dollars, if we wanted them to order them for us, since according to them we would have to order the entire hardware replacement kit and the 6 nuts could not be ordered independently from the entire hardware kit.
Consequently, our options were to either leave the vehicle with them for two weeks or have them re-attach the bumper and return the vehicle to them once the replacement part kit for the 6 nuts arrived.
None of this passed the common sense test for us since the tow kit was brand new and provided to us by the dealership directly and so was the Jeep. We immediately contacted Roadmaster directly and they confirmed the 6 nuts could in fact be ordered individually. They also established the kit only required and called for two nuts, not six.
With all the information at hand and realizing their very deceptive business practices we declined to have RV Solutions install the tow kit. Regardless, the owner quickly and without pause took our money and proceeded to profusely raise his voice in ugly condescending tones blaming us for not inventorying the parts before he detached the bumper when in fact HE, as the expert, should have inventoried the parts and the requirements prior to dismantling ANYTHING or even taking on any project. When we picked up our vehicle the plastic air-dam/skid plate was not attached and was ditched in the back of our Jeep. The tech stated they didn't re-install it once they noticed the nuts to the tow kit were missing. This easily implies they only removed the air-dam/skid plate and not the front bumper or anything else. So as you can see, all of it was shady.
Bottom-lime, we were robbed. Stay clear of this place. We will be taking our vehicle to a ethical and reputable RV Shop. read more