I had the pleasure of dropping off a rental at the Oneida Enterprise. Joel was fantastic. Super…read morefriendly and efficient. Best of all he offered to drop me off at the car repair shop which saved me time and money.

After hitting a deer I was in need of a rental. Enterprise was so easy to work with. The pick-up…read moreprocess was flawless. Repairs to my vehicle extended past my insurance coverage but Joel was accommodating and reassuring as he helping us through the process. It was one less thing to worry about. We were treated with respect and staff was courteous. The car was clean and comfortable. I can't thank you enough.

DO NOT trust this guy! He is a scam artist. I was in a rollover crash. He was the local tow truck…read moreso 911 called him. I requested to have my car towed to house which was a few miles from my accident and he has to go past my house to go to his tow yard. I was told he had to take it to his tow yard and to contact him after we talked to the insurance. After we talked to the insurance we realized that they would only pay for a portion of our repair since it has tons of after market additions. (Yup we will be litigating) and we had the wrong insurance for that. It is a lifted Jeep with lots of add ons. So we opted to buy a new car and slowly have the car repaired. I ended up in the ER the next day. So we figured this out 2 days after my accident we called to have the car towed back to our house. It is literally 5 miles away. The owner never answered. We called again the day after. We also called and emailed during the weekend. No answer. The next day was a Monday. My husband called and he told him it was $950. He also told him that I refused to have the vehicle towed to my house. PS I never talked to this guy on the scene of my accident. It was a rollover and I was able to walk away but I was stunned that I lived. So my husband called him on an 3 way call. I explained that it was asked if he could take it to our house since he has to take it by our house and again he stated that I talked to him. He stated that I stated that I didn't have cash on site. I never talked to him. He then stated that I also didn't have insurance. Umm yes dumbass or I did or I would have been gotten a citation at the scene. He then stated that I pay up or give him the title. Nice scam! He doesn't accept any other payment but cash. Wtactualf? So I showed up with cash and again he was a raging asshole and then it was $200 more dollars to take it 5 miles back to my house. He then said again stated that I didn't have insurance. I offered to show him. asked for an itemized receipt and he wrote the delivery fee in? Scam again. He also couldn't deliver my vehicle until the next day.cause he was too busy cleaning his camper worth his Mother? I did take his license number for BBB, NY Consumer Bureau, IRS, NY Attorney General office, and to share on Reddit, SM. Also the 'good' review on here is his family or gf. His profile and her profile are connected.

This gentleman takes pride in what he does and goes above and beyond for people he doesnt even…read moreknow. He was courteous, kind and knowledgeable very necessary for his customers that have no idea what to do in case of an accident..no words can encompass his compassion..

Ordered a car for 3-days through Enterprise while my girlfriend's car was getting repairs done so…read moreshe could have something to drive for work. Received a confirmation/ reservation number and was advised that a car would be ready. Dropped off my girlfriend this morning and nothing was in the parking lot. A little weary, she walks in to find that they don't have anything available. They aren't really sure when a car will become available but "we can keep checking back". What is the point of confirming a reservation (or even allowing someone to make a reservation in the 1st place) if there won't be any cars available on the confirmed pick-up date and time????? Ridiculous. A complete inconvenience to my family. VERY disappointed with Enterprise. Don't do it!!

Really irritating and disappointing experience. When you rent something online, you expect to get…read morewhat you rented, or at least something similar. I rented a small car in advance, only to show up and have them tell me they had a mini van or an Expedition. There's a reason I rented a small car! The girl proceeded to call at least 3-5 other enterprises in the area to see if they had anything else and either they didn't even bother to answer their phone or they didn't have any cars either. Then on top of it she had already run my credit card for the deposit so I had to keep checking to make sure they reversed the $300 charge. Would not book with them again. I ended up calling Rent a Ride in Fulton immediately after, walked in and rented a mid size car from them with no issues. I won't even bother with Enterprise in Oswego again.

By far the worst business told me and so is carter he doesnt know how to do his job stated there…read morewas NO SMOKING in the vehicle never said i couldnt have weed in my pocket then thinks he has permission to charge my card he is nothing but a fat joke

Booked and confirmed a reservation for a Chevy Suburban, when I arrived the lobby was empty and we…read morewaited several minutes for someone to come out and acknowledge us. They then inform us they don't have a vehicle for us and there are no similar size vehicles available, despite them admitting to having 2 in the parking lot. The guy that eventually acknowledged us lacked customer service skills and acted arrogantly towards us. They also made no attempt to make it right or try and help find a similar vehicle close by. NOT recommended!