Just finished my third visit at this lovely hotel. The service is excellent! In the morning they…read moreserve delicious pastries as well as other yummy foods. The ambiance is relaxing and enjoyable. In the common areas you can sit in a comfortable chair and read something from their selection of books, or you can just relax and watch tv. There is ample parking. The hotel room itself is clean and comfortable. I look forward to returning next year!

This was my first and LAST stay at the Beacon Hotel. Being that COVID-19 has had a devastating…read moreimpact on small businesses as well as the hospitality industry, I decided to choose this family-owned hotel compared to its local "brand name" competitors. Don't get me wrong, the hotel itself was clean and comfortable. But WOW does poor service leave a bad taste in your mouth. The website states "late check-out is available upon request"... but DO NOT bother requesting. Because as the manager and other front desk agent said and I quote "absolutely no exceptions". Being that check out is at 10AM, an hour earlier compared to the other hotels in the area, I didn't think this would be this much of an issue. However, the amount of attitude and insolence that was received upon asking this question was downright uncalled for. I nicely asked and received a no. Knowing that nothing is for free in life, I even offered to pay a fee or a half-days-rate as I felt that would be fair... but was given a snippy "no" and essentially scolded. Having been educated and having years of experience in hospitality, I was utterly disgusted and ashamed by the treatment from the staff. I visit Oswego, NY frequently, as well as several friends. I'll be sure to make them aware of how they will be condescendingly treated upon choosing this establishment.