This is regarding my experience with Eisenhower Emergency Room Services. Dr. Corbett made sure I…read moregot MRI and Ctscan to rule out a stroke. He is a very good doctor as he made sure he addressed all my complaints of symptoms I was experiencing to rule out any possible medical problem as I have a complex medical history. Thank you, Dr. Corbett!!!!@

I had the misfortune of dealing with Desert Orthopedic centers Indian call center to set up a…read moreconsultation for a several hundred thousand dollar back surgery. They were nice enough to have a nurse conduct the consultation. I never once spoke with a surgeon. After reviewing my MRIs, I got a call from the receptionist saying that I needed an epidural, which will not correct the problem. It will just put a Band-Aid on it. I know surgeons are busy and don't have time to make phone calls, but when you make the time to show up, it's comforting to consult with the person that was trained to solve the problem. not a nurse. I suggested that the epidural seems to be a method of fee generation rather than solving the problem, and boy did that bite- the attitude immediately changed from the nurse. I don't think it's too much to ask for a surgeon to look at the MRIs and give you his professional opinion, face-to-face, and allow you to answer questions which I was never able to do. It seems Eisenhower- once one of the diamonds in our community has degenerated to a private equity Hell scape. On top of all this when the receptionist called me, she told me that this epidural that " is not a cash grab" has to have a pre-procedure consultation 35 days from now. Patient care is clearly not a priority. I will go somewhere else.

Arrived at 7pm with severe vomiting and diarrhea. Busy…read moreplace! They sat me facing the waiting room from 8pm to 11:45pm vomiting and shaking. Sorry so many people had to endure watching/hearing me. Finally in a ER room, was cold, asked for a blanket, male nurse came back 15 mins later, oh, forgot. The insurance man went and got me a pillow. Later I asked for a gown and socks as I was still cold. Are all rooms devoid of basic supplies? After IV and meds my body was calming down but i was very concerned about being dehydrated!! My record showed I was alone and 74 yrs . At 2am the nurse told me I was being discharged! Really, I was still sick and alone. She asked if I could call Uber. "OH, it is dangerous " she said. She came in a few more times and at 6am asked me to call a friend to come and get me. Feeling pressured, I woke up a friend in Redlands, of course she didn't. At 7am the Dr came to the door to hug the nurse good by. A new nurse an Dr came in and Dr. Said "I'm not sending you home. We will give you more fluids. Totally different experience for me. Was dismissed at 9am when the concierge called a taxi for me.

Go anywhere but here unless you have to. I walked in at 3:00 on a Monday and there was probably…read moreover 250 people waiting. They stopped allowing anyone other than patients in. People looked like they had been waiting hours and hours, most people were elderly. It was so horrific, I left. It feels inhumane.

I live in Palm Springs so I wanted to have my surgery as close to where I live as possible and…read moreDesert Regional did not disappoint. I had hernia surgery yesterday. I was amazed how kind, thoughtful, respectful and professional all of the staff and visiting staff were. My care was 100% perfect, I could not have asked for a better experience for my first surgery. Everything that they were going to perform on me was clearly explained and in no way rushed. I had the same experience for my pre-surgery tests and phone call. Everyone went out of their way to extend every courtesy to me. I thank all of the kind nurses and staff and the anesthesiologist who made my experience and recovery so much easier than I had ever anticipated.

Nursing care was excellent, aides were kind and helpful and housekeeping staff was wonderful. I…read morewish I could say the same for other departments and administration in Desert Regional Medical Center. I am extremely disappointed with this hospital's failure to communicate and cooperate during a critical time for my adult, brain injured son. Despite repeated requests to case managers for essential discharge planning information and state required capacity assessment forms for conservatorship, nothing was provided except excuses. Phone calls, emails and nurse's requests for phone calls from case management, social workers and doctors are ignored. The one phone call from the case management manager resulted in her promising to obtain information and call me back within a few hours. So far, it's been 4 days with no information. This is typical of communication with this department. I contacted the hospital administrator who assured me these issues were unacceptable and would be addressed, yet no follow-up or resolution ever occurred. In fact, my subsequent emails to him were ignored. The absence of accountability, coordination, and responsiveness created unnecessary hardship for our family. This experience reflects serious deficiencies in patient advocacy and care coordination.

Great serviced and well maintained and very well treated exterior and interior doors all intact no…read moresigns of damage found on exterior perimeter and interior of the house thank goodness.

I sat in the emergency room for four hours in a black wooden chair with my empty IV fluid sack…read moreslung over my chair. While I waited I conveniently received " an estimate " of $300.00 which I paid on the spot. I was left in this wooden chair the entire time and no one came to check on me. The nurse offered the man next to be a warm blanket ; he declined but I asked to have his. None was offered to me and none was brought. I had to walk to the rest room dragging my empty iv bag behind me wrapped around my arm. The doctor was helpful and got me a diagnosis and started my road to feeling better. I was very sick and in some pain. The billing department was the highlight of my poor experience. They were never helpful and ignored my questions. Never ever going here again. Being busy does not give you permission to treat your patients without courtesy and respect. Zero stars. My account balance is zero but I had to make so many unnecessary calls just to make them do their jobs.

Only place we could find that was open and I'm so glad they were. The doctor I saw was great. He…read morewas friendly and informative. I had a horrible cough and he got me in and out with great care. Would recommend them for sure.

Everything went well from the moment i arrived, to seeing Dr. Frank Schuler who had the best…read morebedside manner I've ever experienced from a doctor! I felt he listened and heard what i said, he asked pertinent questions and by the next day, i was so much better! I have a tendency of breaking out with excruciating eczema and because I've experienced years of these breakouts i was freaking out. He prescribed a shot, which Rusty (nurse) gave me and also was attentive and gentle. I picked up my prescriptions and have been taking them as prescribed. It's amazing how being seen by a good doctor makes all the difference in the world! The office staff was also very efficient and professional! From my experience, i highly recommend Desert Regional Immediate Care and especially Dr. Frank Schuler!

Peggy, it's an amazing injector never tries to oversell but answers all questions and takes her…read moretime with you.

5/5/16: Thank you! Dr. Sofonio is knowledgeable, skilled, and compassionate. I am very…read moreappreciative of the time he spent with me to address my concerns.

this place doesn't even deserve the 3 stars it has. Kaiser in general is a scam but these offices…read moreand this office specifically in the desert are BY FAR THE WORST. I have never has such bad experiences. SCAM artists. they just take all your money and send you to the worst doctors that scam you even more. They are dismissive of your symptoms, suggest really unnecessary and strange treatments just to make money and when called out they don't say a word and just stay silent like they don't care. I had a referral for a colon dr that suggested I get another colonoscopy done when I just had one done one month prior. Mind Blowing. When I asked why, he said because his office wasn't the one to do it and he didnt trust Kaisers colonoscopies. Which I appreciate the honestly because Kaiser is again THE WORST..I was so put off that he was trying to make me go through another colonoscopy a month later???? that's just one example. The same referred doctor had me come in so he could go over my colonoscopy results and then realized during my appt that his nurses never requested them so he old me to go home and charged me 80 dollar copay for my appt anyway. these people are SICK. I have these experiences with Kaiser pretty much every appt.

There are no female doctors available in the KP system, AT ALL and and I have to drive 40 miles for…read morea mammogram? Tell us you don't give a f^&* about women, without actually saying it?

A huge thank you for today's excellent care. As so many know, a kidney stone can be the worst and…read moremost painful. Dr. Matthew Whited explained and gave me choices, true heroes. I can't say enough good things about Eisenhower E.R.. After caring for my heart to my kidney stone, I couldn't have asked for better care.

Dr Patel wrote incorrect prescription for infection. No discharge instructions. Could not get the…read moremedicine filled. Would not answer the pharmacy call at 2 minutes before closing. They would not answer the door when we went back at 4:05, clearly they were inside as the "we're open" signs and chairs still outside. Had to go to ER to repeat process all over again. This is unacceptable and essentially malpractice. AVOID. AVOID. AVOID, it could cost you more than you think.

I had the priviledge of Dr. Marshak successfully performing Moh's. Eyelid surgery today at the…read moreRancho Mirage Surgery Center. From admittance at recpetion, to discharge, these professionals outperformed all expectations. Donna (attending nurse,) Julie (Operating room), Shad (Anesthitist) were all very caring and attentive. My experience was marked by a sense of "humanism", not often found in the medicl industry today. Kudos to the entire staff!!! :)

I wish I could remember all of the names of the wonderful people that I came into contact with at…read morethe Rancho Mirage Surgery Center this past Friday when I had surgery performed there. Each and everyone of them was extremely professional and very caring. I cannot say enough about the place. It was very nice and clean and just a really great overall experience. This place is such a gem to have here in our community. If you have elective surgery performed here in the desert, this is the place to have it done at. Thank you to everyone that works there for making my time there as pleasant as possible. On a side note, until now, I have never been given a blanket to keep me warm in a cold hospital setting that was actually warmed up! Talk about first class!

Love this location, very easy to get in and out of and I've never had to wait more than 10mins for…read morelab or pharmacy. The layout is very intuitive, the front desk was really friendly, and it was a really smooth experience. There are tons of parking spots. Facility is well-maintained.

While many medical facilities can be overwhelmed currently, especially urgent care and pharmacies,…read morepatient upset can be assuaged by a sensitive, caring staff, and this is what I experienced in my first interaction with Kaiser's Palm Desert pharmacy. I was out of town, away from my regular pharmacy, but needed to refill my chemotherapy medication, something that can occasionally be delayed in delivery. The staff went out of their way to find it for me, apologizing in advance for a 30-minute wait, then actually calling me back to the counter in less than 15 minutes. I am grateful for their service, but more so for their reassuring manner. I have another refill coming due soon and I will have complete confidence in returning to this pharmacy if I need to.