I live in Palm Springs so I wanted to have my surgery as close to where I live as possible and…read moreDesert Regional did not disappoint. I had hernia surgery yesterday. I was amazed how kind, thoughtful, respectful and professional all of the staff and visiting staff were. My care was 100% perfect, I could not have asked for a better experience for my first surgery. Everything that they were going to perform on me was clearly explained and in no way rushed. I had the same experience for my pre-surgery tests and phone call. Everyone went out of their way to extend every courtesy to me. I thank all of the kind nurses and staff and the anesthesiologist who made my experience and recovery so much easier than I had ever anticipated.

Nursing care was excellent, aides were kind and helpful and housekeeping staff was wonderful. I…read morewish I could say the same for other departments and administration in Desert Regional Medical Center. I am extremely disappointed with this hospital's failure to communicate and cooperate during a critical time for my adult, brain injured son. Despite repeated requests to case managers for essential discharge planning information and state required capacity assessment forms for conservatorship, nothing was provided except excuses. Phone calls, emails and nurse's requests for phone calls from case management, social workers and doctors are ignored. The one phone call from the case management manager resulted in her promising to obtain information and call me back within a few hours. So far, it's been 4 days with no information. This is typical of communication with this department. I contacted the hospital administrator who assured me these issues were unacceptable and would be addressed, yet no follow-up or resolution ever occurred. In fact, my subsequent emails to him were ignored. The absence of accountability, coordination, and responsiveness created unnecessary hardship for our family. This experience reflects serious deficiencies in patient advocacy and care coordination.

This is regarding my experience with Eisenhower Emergency Room Services. Dr. Corbett made sure I…read moregot MRI and Ctscan to rule out a stroke. He is a very good doctor as he made sure he addressed all my complaints of symptoms I was experiencing to rule out any possible medical problem as I have a complex medical history. Thank you, Dr. Corbett!!!!@

I had the misfortune of dealing with Desert Orthopedic centers Indian call center to set up a…read moreconsultation for a several hundred thousand dollar back surgery. They were nice enough to have a nurse conduct the consultation. I never once spoke with a surgeon. After reviewing my MRIs, I got a call from the receptionist saying that I needed an epidural, which will not correct the problem. It will just put a Band-Aid on it. I know surgeons are busy and don't have time to make phone calls, but when you make the time to show up, it's comforting to consult with the person that was trained to solve the problem. not a nurse. I suggested that the epidural seems to be a method of fee generation rather than solving the problem, and boy did that bite- the attitude immediately changed from the nurse. I don't think it's too much to ask for a surgeon to look at the MRIs and give you his professional opinion, face-to-face, and allow you to answer questions which I was never able to do. It seems Eisenhower- once one of the diamonds in our community has degenerated to a private equity Hell scape. On top of all this when the receptionist called me, she told me that this epidural that " is not a cash grab" has to have a pre-procedure consultation 35 days from now. Patient care is clearly not a priority. I will go somewhere else.

This place is incredible! Very good care, great rooms with microwave, refrigerator, surround sound…read moretv, large room.Seems more like a hotel room. The food is great. wonderful staff.

I am reviewing the Renker Wellness Center employee (for Eisenhower medical Center Employees) gym…read moreportion. The gym is quite modern with many weight machines that can track your progress using an app. I had heard about it, but not used it until now. This is a great hardly used gem of a gym. It seems more like a resort gym than a gym for employees to use.

William Eaton PA, and the Staff I had an outstanding…read moreexperience with William Eaton, Physician Assistant. I have never met anyone so patient, polite, professional, and kind. He truly listens, provides thoughtful feedback, carefully reviews medical records, and offers helpful suggestions focused on getting me better. William Eaton, PA d a fabulous job--I would give him 10 stars if I could. He is an amazing PA, and I highly recommend him to anyone seeking excellent care. He treats patients with genuine respect and hospitality, and you can tell he truly cares. Thank you so much, William, for taking such great care of me.

Wide range of care. High quality treatment and providing direction for continued care. Great…read moremedical treatment. Friendly and efficient staff. Attractive, clean, efficient urgent care facility.

Great serviced and well maintained and very well treated exterior and interior doors all intact no…read moresigns of damage found on exterior perimeter and interior of the house thank goodness.

I sat in the emergency room for four hours in a black wooden chair with my empty IV fluid sack…read moreslung over my chair. While I waited I conveniently received " an estimate " of $300.00 which I paid on the spot. I was left in this wooden chair the entire time and no one came to check on me. The nurse offered the man next to be a warm blanket ; he declined but I asked to have his. None was offered to me and none was brought. I had to walk to the rest room dragging my empty iv bag behind me wrapped around my arm. The doctor was helpful and got me a diagnosis and started my road to feeling better. I was very sick and in some pain. The billing department was the highlight of my poor experience. They were never helpful and ignored my questions. Never ever going here again. Being busy does not give you permission to treat your patients without courtesy and respect. Zero stars. My account balance is zero but I had to make so many unnecessary calls just to make them do their jobs.

The doctors here are really top notch .they are very…read moreattentive to your needs and do an excellent job of seeking what best works for your needs. The place is immaculately clean. The front staff is very friendly. They do an excellent job here

Arrived at 7pm with severe vomiting and diarrhea. Busy…read moreplace! They sat me facing the waiting room from 8pm to 11:45pm vomiting and shaking. Sorry so many people had to endure watching/hearing me. Finally in a ER room, was cold, asked for a blanket, male nurse came back 15 mins later, oh, forgot. The insurance man went and got me a pillow. Later I asked for a gown and socks as I was still cold. Are all rooms devoid of basic supplies? After IV and meds my body was calming down but i was very concerned about being dehydrated!! My record showed I was alone and 74 yrs . At 2am the nurse told me I was being discharged! Really, I was still sick and alone. She asked if I could call Uber. "OH, it is dangerous " she said. She came in a few more times and at 6am asked me to call a friend to come and get me. Feeling pressured, I woke up a friend in Redlands, of course she didn't. At 7am the Dr came to the door to hug the nurse good by. A new nurse an Dr came in and Dr. Said "I'm not sending you home. We will give you more fluids. Totally different experience for me. Was dismissed at 9am when the concierge called a taxi for me.

Go anywhere but here unless you have to. I walked in at 3:00 on a Monday and there was probably…read moreover 250 people waiting. They stopped allowing anyone other than patients in. People looked like they had been waiting hours and hours, most people were elderly. It was so horrific, I left. It feels inhumane.

Except for the surgeon who performed an emergency surgery, the system at this hospital needs to be…read moreimproved ED staff including doctor listening to music and joking/laughing all night while people are suffering/ homeless lady left in waiting room 24-48hours screaming for help. Following my surgery I was to only have clear liquids for 4-7 days, but day after I wake up to this meal. Very incompetent uncaring staff.

I don't think I will ever set foot in this establishment again. I have been coming here several…read moretimes over the decades that I have lived in this Morongo Basin but last night I think I finally realized I need to move on. I'm not going into details other than to say the staff made a mistake for which they are not willing to fess up to and correct. And are leaving it up to me to resolve. And even after talking to the staff supervisor for the hospital, my dilemma was not resolved and just sloughed off. Very unprofessional.

great ER didn't have to stay but awesome staff. Everyone seemed very competent and kind.read more

This is a systemic review of @EishenhowerHealth and their speciality clinics... This is pointed at…read moretop management who can use this to improve service or ignore at their own peril. My experience over the last two years is that @EisenhowerHealth's "Scheduling Specialists" are not trained to know the difference between an urgent or routine matter. They also exhibit some sort of self-righteousness that allows them to tell the patient "no", impart their own judgement to override specific requests by doctors, and refuse to allow supervisory oversight. I have had TWO life-threatening situations be treated by the appointment staff as "oh, we'll get to it in a couple of months". The first, a staph infection received during a procedure in THEIR clinic was only rectified by bypassing all barriers (of which there are many) to talking to my own physician, who had directed me to call back and schedule for tomorrow. When I called to make the appointment, the "specialist" 1) Refused to make me the appointment my Dr. instructed me to make, and 2) who's supervisor said "absolutely not" when I told them of the issue. Ultimately the issue was resolved when an executive-level-type caught wind of my efforts to get an emergency appointment because of an infection received in THEIR facility, and stepped in. (a clue that your employees are on power trips and running amok) The second, and more recent issue: My understanding of unexplained diareah with weight loss is that it is ALWAYS a deadly URGENT situation. My Dr. referred me to the GI specialist center for just such a situation. The "specialists" idea of an appropriate appointment was 2.5 months out to see the PA evaluator and another 2 months to see the actual Dr. If I wait 12 weeks to see ANYONE about this, I'll be more than 15-20# lighter than I've already fallen (That's less than 155#, down from my normal 185#) - I'd probably be dead. How does a GI specialists not understand the risks of letting unexplained diareah go unchecked for that length of time? Did they miss that chapter in medical school? Eisenhower - you have BIG problems with a sense of urgency.... I'm not going to let you kill me with it, but someone less vocal might (or god forbid, already has). Thank you for your consideration (and prompt action).

Okay... just as I thought I was establishing a primary care physican, Dr. Jeremiah Dreisbach, I…read morefind out he is leaving... I believe moving to Texas (which I don't blame him). So.... that now makes me have to scramble to get medical records and move everything I'm needing to another doctor's office. Thanks Dr. Dreisbach for being an awesome doctor and I don't blame you for leaving the state of California and everything that is going on!

Dr. Fink is my GP and she is a literal life saver. Despite being booked solid, she got me in for…read morewhat I thought was a stomach issue and she ordered an ultrasound just to see what was going on. That ultrasound revealed a mass on my kidney which was determined to be cancerous. I had the kidney removed before the cancer could spread, and I don't have to have any chemo or radiation treatments. Dr Fink was beyond compassionate during this very terrifying time, and I credit her with saving my life. I've been seeing her for almost 3 years and she is terrific every time.