Honestly , a great place to go to, everyone is friendly and the place is pretty cool with lots of…read morepositive energy and good hard workers

No care center is perfect, but this place is pretty good. The staff are friendly and it smells…read moregood-which is rare in a care center. The food could be a little better, but considering it's a care center, it was good. My room was cleaned daily and the overall feel in the bulding was pleasant.

Great facility with really caring staff. I have been to multiple facilities in the Coachella…read moreValley, and the staff are exceptional here. It's an older building, but the care provided is great. I was especially impressed with the therapy staff and the food was pretty good too!

I have been in 4 different physical therapy rehabilitation centers. This is foremost, the best one…read morethat I have been in. Everything from the nurses, the CNAs the administrators have just been spectacular. Everyone cared about patient care. Is it extremely friendly environment. The physical therapy that is provided was excellent. I really could not find fault with this place. There was even a nice outside patio to be able to be enjoyed.

I tore my achilles and needed to travel to Rancho Mirage from another city while using a scooter…read moreand crutches. I had additional injuries, that made the trip even more difficult. I contacted Elite Conceirge Nursing and they provided a skilled RN to take me from the Palm Springs Airport to my home and help me safely navigate the serious stairs at my house. Without these qualified professionals I would not have been able to safely make it to my home. They were extremely professional and appropriate. I felt the cost was well worth it, and reasonable considering the service and knowledge of my nurse. Highly recommend this service.

My grandma is the only person I have left in my family and I work a full time job. Having Clarissa…read morehelp with all of her health issues and medication is such a relief. She and her nurses have been so kind and patient with us. No one really understands how hard it is to take care of someone that deserves so much more until you have to experience it yourself. Very grateful to have Clarissa helping! I strongly recommend her and her nurses. Best in the valley!!!

I waited weeks for an appointment with an Orthopedic doctor at Kaiser Indio, only to have them call…read moreme the day before and cancel it. I asked to be re-scheduled and they gave me an appointment with the doctor's Physician Assistant, a young man named Eduardo Ronquillo. He didn't look at my knee at all, in fact he didn't come within 6 feet of me. He didn't ask whether I had pain, didn't look at the swelling. He stood behind his computer and brought my x-ray up on the screen. To every question I asked he responded with derision. Someone (perhaps my primary care doctor) had told him I was interested in a knee replacement. He seemed to think it was his job to ridicule both me and the idea that I would want this operation. Mr Ronquillo was the most hostile medical professional I have ever met, and the least competent.

I have been a Kaiser patient since 1974. I have gone to other plans over the years, including Blue…read moreCross. It's hard to change but the Coachella Valley is not good access. I should not have to drive 50 miles to get glass prescriptions filled. I do appreciate that when I get my caters k I do appreciate that when I get my cataract surgery that Kaiser replace my glasses with a new prescription at no additional cost. So thank you Kaiser. I also feel that Kaiser is so politically strong in California that when they make a mistake, it is very difficult to sue them for malpractice. This needs to be looked at seriously by our state government today.

I fell down stairs and fractured my back. The ambulance company said we have to take you to JFK…read moresince it is the closest hospital. I said NO that place is a dump, I want to go to Eisenhower. The paramedic said JFK has an outstanding ER, better than the other hospital and it is a Level 1 Trauma hospital. JFK is run down, the entrance to the ER looks like it's located in a 3rd world country, terrible. The ER waiting room is even worse, tiny, old chairs and honestly looks like a set in a NYC movie, crummy. The care I received was FANTASTIC! The ER is really small, 10 beds, is screaming for a remodel and more space, the staff is packed in there. The nurses, the orderly that took me for the Cat Scan, the female doctor, they were all wonderful. I was lucky to be placed in a storage room where it was quiet and not the main ER space. I had a good experience, but it's difficult to recommend a hospital that is so shabby and run down. I hope the building is remodeled and updated because the ER staff is top notch.

I sat in the emergency room for four hours in a black wooden chair with my empty IV fluid sack…read moreslung over my chair. While I waited I conveniently received " an estimate " of $300.00 which I paid on the spot. I was left in this wooden chair the entire time and no one came to check on me. The nurse offered the man next to be a warm blanket ; he declined but I asked to have his. None was offered to me and none was brought. I had to walk to the rest room dragging my empty iv bag behind me wrapped around my arm. The doctor was helpful and got me a diagnosis and started my road to feeling better. I was very sick and in some pain. The billing department was the highlight of my poor experience. They were never helpful and ignored my questions. Never ever going here again. Being busy does not give you permission to treat your patients without courtesy and respect. Zero stars. My account balance is zero but I had to make so many unnecessary calls just to make them do their jobs.

Excellent quality of care and particular kindness. Maria made my mother feel comfortable and at…read moreease.

We are very pleased with the professional and supportive nature of the care our family received…read moreduring a crisis. Sandra was attentive, communicative, and sensitive to our needs. Options were presented to us. Questions asked at all hours were answered immediately via text or phone call.. At one point in particular... tears fell, and Maria (a caregiver) offered tender comfort with her kind smile and words. They came alongside us in a complex and difficult situation. We are grateful.

We worked with Sylvia who spent the day with my brother and me looking at community options for our…read morefather. She was excellent! She asked pointed questions about his needs and then listened to our concerns and expectations. She helped us find the right fit for him and we couldn't be more grateful.

Leann is superlative! She assisted an elderly friend with finding the optimum senior community…read morewhere he can thrive and feel comfortable for his remaining years. To say she is competent, a font of knowledge, and caring is an understatement. She is quite responsive; excels at coordination; and will work diligently to quickly address any concerns, questions, or issues. It's hard to imagine anyone more suited for this role than Leann. Her focus on the client's needs and desires is without parallel; and her friendly, compassionate nature greatly mitigates what might otherwise be a stressful process.

I have worked with Caleo Bay for over five (5) years as a euchristic minister for the sick and I…read morefound the staff to be caring, professional and nurturing. They treat every resident with a great level of respect and facility is always spotless and very well maintained. I would without hesitation recommned Calio Bay to anyone looking for a safe and caring facility to house a loved one how is having memory issues and needs assistance. I visit many such facilities and Caleo Bay in La Quinta is by far one of the best.

The staff at Caleo Bay were kind enough to arrange a one-day paperwork and move-in. The only aspect…read moreof the moving in that I would have addressed, had I been a staff member, was the level of cleanliness of the room. It didn't need to be cleaned immediately, but it was never thoroughly cleaned; the walls and doors are pretty gross. I keep meaning to come with a bucket and some Pine Sol and scrub the room. Just don't have the wherewithal. But as far as a sanitary environment, there is room for improvement. The only other areas that need to be improved are activities and ambiance. For example, there aren't enough exciting activities going on, and folks gather in the TV room just to sit like zombies because the volume is so low and the seating isn't comfortable. In the dining room, perhaps putting a large screen video on or at least some relatable music--not country--could play during the meal times. Everything else is great.

Great place for care and accountability…read more My older brother recently spent thirty days here and we are grateful for the experience he had. He came in wounded and wobbly, just out of the hospital after having dealt with alcohol poisoning, and left on steady feet with many resources to rely on. Brett, Doug, and Patrick took care of my brother and remain people he can call upon for help. Each of these individuals have developed close connections to him and taught him life long skills in dealing with struggle. We also received support from these individuals when we called and asked for help with our next steps with Dave. The other patients were sources of support to my brother and it really felt like a family there with lots of times for reflection. The twelve step method is used here and very helpful for building a reservoir of strength beyond the facility. Thank you, Axis Residential for taking care of our family and our beloved brother Dave.

Before I went to Axis I was a very isolated, hurt, addicted woman. I was prescribed 12 different…read moreperscriptions including Xanex for 2.5 years. I thought I would never be normal again. I thought there was no way I could stop taking it and at the same time I thought I would never be happy again. There was no way...I was full of regret, dispair, suicidal thoughts and anxiety. When I arrived to I was welcomed with open arms from a woman named Tiffany. She brought me coffee and a wonderful turkey and avacodo sandwich. After flying from CT alone, I was exhausted and she was very understanding and compassionate. I was so scared I was trembling, but Tiffany's hand rubbing my back reassured me that I would be okay. She made me feel safe. I was brought on a tour and met my roommates, I had no idea that soon these wonderful people would become my dearest friends. They were all well by the time I arrived, and I wanted what they had... I knew this would be the start of my new journey. The house was amazing. Clean, open, the back of the home is all glass. There are fruit trees, palm trees, benches to sit on outside, beautiful patio furniture, and a huge Inground pool and hot tub. There are two chefs Bill and Betty. Both cook your meals to perfection. They prepare meals that you would only be served at a 5 star restaurant. Bill and Betty are not only employees, but are amazing people to talk and laugh with. Their love and passion for food is something well admired. I was privileged to be served by both. I must not lie, detoxing from Xanex was not a field trip. The first 4 days I could care a less about what was being served or what the patio furniture looked like. My roommates and the staff were there to give me comfort all day, every day. In my detox stage I was was close to my nurse Paul, who was a kind, soft spoken man. He did everything he could to help me physically get through the withdrawals, and he was very knowledgable on all of my questions. As time went on, I actually started to feel better. Everyday I went to groups on time and shared my experiences with the councilors and my roommates, and they shared their stories. What a group of amazing people. Some days we had yoga or meditation with "Mediation Mark" who is a God send for those days where you cannot concentrate or relax. I never thought I could concentrate enough to mediate, and now it's one of my favorite things to do. Mark is a wonderful soul, a kind hearted man whom has traveled the world to learn inner peace. His teachings and talents that he brings to Axis are a privilege to be a part of. Meditating with Mark is something that I miss dearly now that I am home. After I detoxed I was taken out of the house every day. Whether it would be going to the movies, shopping, sight seeing or just a talk over coffee. And this is where my favorite councilors come in. Megan is a strong, intelligent, beautiful person. From day one she takes the time out and makes it a point to sit with each roommate and asks simple questions about how they are feeling, how their day is going, etc. Sometimes she takes out over an hour of her time to speak to us one on one. I had trouble opening up to a complete stranger, but after awhile I trusted her. The conversations I had with her were confidential and I finally learned to trust another human being. Something I haven't done in years. I know I can call Axis when Megan is working. She listens to my feelings and concerns and still guides me even though I'm no longer living in the home. Johnny always comes in to Axis ready to go! His loud excited voice gets you going! He makes sure to ask everyone how they are feeling and he also goes out of way to get to know each of us on a one on one level. He always wants to take us out, so we can grow to be better in social gatherings, Something else I had trouble with. Going to the movies with him was always my favorite because just for a short while I would feel "normal" again. Just a bunch of friends going to the movies. His personal story is one to remember always. Somewhere I know he is proud of me, But I want him to know... I am also very proud of him. To conclude, I am better now. I no longer take any pills for anything. I eat, sleep, and go out of the house happy. I am a good mother, wife, and friend again. I can watch tv with my family and laugh, I can read my daughter a story and tickle her goodnight. My anxiety is now gone and so is my insomnia. Go to Axis if you need help. I promise that if you listen to what they say, surrender to your addiction at the door and be patient. You too will get your life back, but this time you won't be a prisoner of your addiction. No more checking the clock, hiding pills or bottles, and no more isolation. Just take it one day at a time.Make today your first day to change and call. My only regret is that I didn't call sooner. To the staff of Axis, thank you for saving my life. My name is Amber and I'm an alcoholic/addict.