Mixed review on this one. Some good, some not so good.
Positives- sales guy knew his product, was not pushy but presented the product and let us make a decision. Quality of the work is very high. The door and transom are really nice.
Areas to improve- Sales guy said he would be our point person for the entire project. I called and emailed several times and never heard back from him. Customer service needs work. Several of the service call workers were unprofessional, one was laughing so hysterically when she picked up the phone I had to hang up and call again. It was just clunky. Sales guy said how the product is all done by Andersen Renewal, however I had to find this 3rd party guy to stain my door and pay him too. For over a 10k job I expect it to be delivered on time, stained, installed and no issues all by the company I hired. Two days before original install date I get a call that we are pushed back 10 days due to rain. I had rained 1 day... not sure how that moves me 10 days...
Overall the door and transom look great. The little details though of customer service and little sly things like someone else has to stain it and you pay them too... really make me question if I will go back to this company. read more