First installation, they said it was an error in the manufacture. Second installation they showed up with the wrong window. Third installation was well done but they installed a retrofit window instead of the new construction window that I paid extra for. At that point, I gave up. read more

Bought a new front door that was installed damaged with a warped door panel, bay installed sidelights and a deadbolt that doesn't close properly. Emailed them three time and it's been three MONTHS and they have not reached out proactively even once to tell us if it's going to get fixed!!! Use this company at your own risk!!!! read more

STOP! Run when these guys approach you. Fast. Salesmen make used car dealers look like clergy. My salesman pestered me for days while he knew I was on vacation trying to nickel and dime me on a $48,000 13 window installation. Product is just ok, exterior paint has already started to scratch off with extremely light use in just 9 months. Installation initially was good when they had an experienced project manager on job. After that, inexperienced hacks finished the job doing a job that high school shop students would be embarrased by. Huff n Puff did installation and I strongly recommend you avoid them and Renewal by Anderson. Biggest scam around. Go to Home Depot!!! Believe me this was the biggest mistake of my life. read more

Renewal By Andersen - Sliding glass door splitting after 2 months - Windows Installation Near Me - Middletown, New York

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Just a heads up for those that need window, door replacement, if you have a manufactured home single or double, they cannot help you. Even though manufactured homes these days look like modulers or stick built homes, their still consider the old metal mobile homes and are not real homes....Anderson will not help you. Search Castle windows, they got your back and the windows or doors are lifetime guaranteed as long as the home still stands regardless if theirs new owners....I still receive fliers from Anderson Windows in the mail even when I requested them to stop sending me their advertisement and can't help me but I was told it's automatically sent and they can't stop it....lol....a company without control of their mailing list!!!lol..had to add a star rating just to send this post..it doesn't deserve it, but I want this to be posted. read more

Our sliding doors are done and when they finally came, the work was completed on time. The job was more complicated as the crew had to cut a larger opening in the side of my house requiring siding modification and installation of a header. The crew was organized, clean, polite and fast. It's been about a year now the doors work perfectly. Renewal, once they focus, does a great job but you pay for what you get. Very happy with the doors and the windows I had installed about a year earlier. read more

I wish I didn't have to leave any stars at all! Such shady business. We were originally going to have the work done, but due to personal reasons we're unable to. They are claiming we owe them $2,000 for a cancel fee.. for them doing absolutely NOTHING! We told them within 9 days. The window wasn't going to be installed for at least 2 months, it was a regular bay window, nothing custom. Which might I add was not even ordered yet! I canceled before they even came to take measurements. It's not like they have a window sitting around. But ready for the best part?? Corporate has none of our information In the system. So our check was cashed but we aren't even in the system. Do not use Middletown!!! They think they are owed $2,000 for a signature! Kick rocks. read more

Middletown NY I finally called to get a quote from renewal by Anderson sales Guy came by quoted me a year price of 45,000.00 for 16 windows replacement only no framing on the inside the 30 day price was 37,000.00 and last but not least the today price of 34,000.00 that we would have had to agree to today so we asked for a full written estimate and were told NO but if you like you can take a picture of the info on my computer Red flag so you come into my home on an early Saturday morning expect to earned my business but cannot provide that written estimate. interest rates were 6.99% for 5Years and 7.99% for 10 and 15 years you do the math with that kind of money it could buy you a car. down payment toward another house or college tuition the short of this review is that if You cannot get a detailed quote or estimate from a company then this is not a company you want to do business with. if I tell you this whole ordeal was a total disappointment it would be an understatement read more

I have never felt so uncomfortable in my own house. I made the mistake of allowing renewals salesman into my home. Please allow me to be specific. I purchased a foreclosure property which I gutted. Two windows were broken, requiring replacement. I called Renewal by Anderson as ansderson windows are known to be of good quality. When the salesman came out the house was a mess, no furniture, bare walls and no inside trim. After quoting me an insanely high price for replacement windows I stated it was not within my budget and thanked him for his time. This is when the issues began. The salesman continued to read his script repeating "I can tell you value quality", and "looking around I can see you want quality". Again, the house was a construction zone! I laughed and said no thank you. The salesman refused to leave! Claiming he needed to "shut down" his computer program before leaving... he then proceeded to make phone calls to his so-called supervisor in order to "help me out on price". Two calls were placed as he pretended to have issues shutting down his lap top. This resulted in 3 different prices for the job, all while being extremely pushy especially regarding financing through them. I continued to say "no", "I have to think about it", "I need to get other quotes (which was followed up with him stating that Anderson was the best, and that there was no other reason to get additional quotes). I ended up walking away from him, leaving him sitting in my kitchen alone as I pretend to be busy in another room. I could not wait for him to leave, and when I was finally at my breaking point he got the message and left. To say that this company is arrogant and unprofessional is an understatement. Do not fall for their slimy snake oil salesman tactics. They will feed you lines all clinging to the Anderson name in order to hook you on their so called quality. Shop around, he smart and do not let them push you and your family around. I ended up replacing all of my homes windows with another company shortly after at a fraction of the cost Anderson was offering. read more

I have to agree with everyone else here. Our first appointment was canceled 20 minutes before the representative was to arrive. The representative asked us to lie to his company about when he was going to come to our home. The representative became very defensive if you asked any questions. Accused us of being angry with him when all we wanted was answers to our questions. They don't listen, just talk and they want you to sign the contract immediately. This specific company "Huff and Puff" who installs Renewal by Andersen were not customer service oriented. Andersen has beautiful windows but will look for a different company. This was a horrible experience. read more

We had a front door installation in June. We paid in full, $11.000+. We were promised a high quality door.The installation was a disastrous experience. The front door is below the quality expected. It come with missing parts and it sustained more damages during the installation. The installer had an unprofessional behavior, was aggressive and had refused to take into consideration the issues that we pointed out. We have pictures and videos to document all of the above. They came for a second appointment in July, after numerous emails and phone calls. Instead to fix the problems, they created one more by removing the glue on weather strips because they "needed to be replaced". We had a third visit on 8/21. They left the front door in an even worse condition. After stripping the door frame to bare wood, the installer realized that he has the wrong color replacement parts (clads and Z-bars). He had to drive back to the Middletown shop and brought back black clads (mate metal) that do not match the rest of the door. He had to install them because other wise, the door would have been left in the bear wood condition. He was not able to find any Z-Bars and no glue on weatherstrips. It top of all the above, they never supplied a second door closer that was specifically required and paid for. We strongly suggest that people should not do business with this company. They are money driven with no respect for their customers. They are unprofessional, their installers are incapable to be up to the Company's PR standards advertised and promoted during the sale. We are rating them one "star" because this is the only way to write a review; however they deserve a minus (- )*****. read more

It's like having a Mormon into your home to convert you. They don't listen, just talk and stick to thee script. From experience, they get beat up and know how to tune out. We asked him to leave our house not once, but three times until he left!! The estimate was ridiculously expensive even with the "sign right now" discount. I went with Marvin Windows and saved 50%! I will never think of Anderson windows as a quality company again. They should merge with Mary Kay and give out pink cars. read more

Kathy, Dan & Dylan installed our windows and french doors. They were professional and skilled technicians. Everything went as planned. We would highly recommend requesting Kathy and her crew on your next job with Andersen!! Cheryle & Steve Levine read more

STAY AWAY from Renewal by Andersen - Middletown if you want to keep your sanity. UPDATE: Changed from 5 to 1 stars. I have been paying for my window since last August and ca not get a final bill/statement showing what we purchased. We did make changes in the window, style & size. We were given a discount of less than $700 for a window that is now 1/2 -2 feet smaller and has 3 windows instead of 5. They don't seem to want to show us any prices and now gave us a different sales Rep (he said manager) that refused to return any calls. The manager has already cancelled 1 appt and changed the time on another one. Waiting to see if he even shows or calls for today's appt. (3/29/17). Again our time as moved becaue of another issue, we seem to be he ones that don't matter. The window installers, Kevin & Bill are by far the best installers we have ever had working on our home. Because of a miscommunication/misunderstanding with the term "trim color" (we expected the trim to be the material around the window itself and the remainder the window frame) Kevin & Bill came back and reinstalled/changed the "trim" or frame of the window, as we called it, from Green to white. The window is now white with green only around the glass sections which is beautiful. These 2 gentlemen were not only excellent installers, they were also understanding and could not argue that the window had been a blob of green with no visual appeal. Our dissatisfaction is with the Management and Office, not the installers. Lack of communication caused us to sit home all day waiting for them to arrive. We were scheduled as the first appointment of the day, between 9 and 9:30 am but no one showed. WE called the office only to be told they were tied up with a problem elsewhere (made us feel like valued customers). With the second appt. we learned and began calling when they were 2-3 hrs late and were finally informed they needed to cancel. We cancelled the 3rd appt with over 36 hours notice and they showed that day. There was an error with the grid color on 2 of our windows. I am still waiting on the replacement grids. What they Sales Reps need are computer generated programs to show you what your window would look like. It was extremely hard to visualize a new window. REMEMBER, if your purchase from the Middletown Office ASK for Kevin & Bill, as your installers you will be more than satisfied. read more

Couldn't even get them to my house to get my estimate done. They cancelled both appointments with me. The first one the day before and the second one 45 minutes before. On top of that, when I called them back, to not bother following up with me anymore, I didn't even get an apology or an attempt at making things right. Just ok, bye. With such amazing customer service I am amazed they are still in business. I wouldn't even give them 1 star, unfortunately zero stars is not an option. read more

Andersen windows are an excellent product but if any of them ever breaks cracks or gets hit by a stone thrown from your lawn mower good luck in getting it either fixed or replaced. It took me 15 years to find someone who would fix my window struck with a BB gun. read more

My 80 year old mother was pressured into spending 10k for 8 small windows for a house that is probably going to get knocked down when the time comes to sell it. Totally taken advantage of- much better off with Home Depot or a private contractor. These people give Anderson a black eye. I don't care how good the windows are - the right thing to do is to not sell them to an elderly woman that has no money and has slight dementia. read more

I needed two french doors and two windows replaced . Front door and back door going. promotional sale free window with door replacement. Salesman came over both my wife and myself felt like he was mad about something. He never went over prices never asked what budget or grade door we were looking for. he only asked what style we liked. I was quoted 29K dollars for two doors and two windows. when i saw that qoute i laughed and said,"I could buy a car for that price". he responded with these are quality doors. i laughed and when he said you have any promotion that came in mail. i said no. I called Middletown Anderson to confirm this price is accurate and was told we have to send someone to your house to look at the door cant qoute on phone. They couldn't even tell me if that is a normal price for two door. read more

Renewal by Andersen/Huff n Puff out of Fishkill has horrible customer service. The only reason they received one star is because the windows are beautiful. The initial consultation and install went just fine. Unfortunately, there were a few minor issues that could've been resolved in one day that ended up taking two months of me hounding them to address. Not all of the issues were even fixed. I eventually gave up. I was actually talked down to by a manager for something his own employee did wrong, not me. I expected an apology after informing him of the mistake and never received one. I also attempted to contact a supposed Vice President and never heard from him. I would love to recommend these windows because they really do look great. However, do not go to the Fishkill/Hudson Valley office. If you end up having any issues you'll regret spending all that money to deal with bottom barrel representatives. read more

High pressure sales tactics. Want to shop around and compare? Well too bad! Would only honor advertised discounts if you agree to purchase/installation on the spot. read more

34 windows in our home were replaced shortly after we moved in. The windows are wonderful; we chose a modified prairie look on the front and side of the house and clear windows in the backyard. This gives a modern look to our home. The modified prairie window allows us a larger view outside with little obstruction and the backyard windows allow us a clear look to the yard. Everyone who worked on the project was interested in the part they played in completing this large job. The windows are easy to operate - opening, closing and tilting to clean. The insulation eliminated all drafts we had before. Not the smallest bug gets into the house. We chose the TruScene Insect Screens which provide a much clearer view outside than a traditional window screen would. Special thanks to Chris our Sales Manager who was patient in the decision process and helpful in selecting the right windows and to the senior installers, AJ and John, who saw the job to its completion and our satisfaction. read more

This windows are for people that have thousands of dollars laying around , and big windows that wouldn't mind loose inches all around, it was a waste of time, I can get windows installed in my house three times for their price ! A joke for sure ! read more

Renewal by Anderson The worst company I have dealt with. They installed the wrong patio door. I ordered a double hinged patio door and they installed a single hinge. When I called as the work was going on they said thats the door we ordered and we can't do anything for you. I called the Middletown office for five days to talk with the manager CHRIS and the only person who they had call me back is the salesman Matt who said his hands are tied. I am still waiting for them to Email a copy of the contract the one I have only shows the price. I originally has a single hindged door 14 years old and they replaced it with the same type of door. I pay over $7,000 and They won't work with you or call you back. I would not recommend this store to anyone. Renewal by Anderson 28 Fair Avenue Middletown NY 10940. Mark M read more

Fishkill store quoted price almost 3 times what I paid for my patio door. The one I had installed by Home Depot was also made by Anderson. Can't be that much better. read more

Purchased my beautiful windows a year ago. Everything is great. Also purchased a sliding glass door. Hasn't worked right in over 7 months. The guys came out twice and still the door is hard to open. They don't call you back in a timely manner. I'm sure the door will be fine but these people need to learn how to call back. The windows are great second to none. The installers were friendly and professional. Did a great job. Possibly the repair guy is new at repairing glass doors. read more

windows look great well worth the money kevin and manny were the installers great job guys thank you