1. Renewal by Andersen of Alabama

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    Birmingham, AL

    Renewal by Andersen of Alabama

    2.5 (6 reviews)
    Closed • 8:00 am - 8:00 pm

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    Response time

    1 day

    Response rate

    100%

    Services - Renewal by Andersen of Alabama

    Door installation

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    3 months ago

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    1 year ago

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    Window World of Central Alabama - Owner- Michael Edwards
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    This review will be updated as I progress through the process. I had about 5 companies give quotes…read moreand Window World provided the second lowest price, but provided the best customer service as far as answering questions, following up, etc. Also is a large, established company. I ordered at the end of last week and I have already received a call with an update that windows have been ordered and they will let me know when they get a production time. I told them from the beginning that I wanted accurate estimates even if they are further down the line. Update 1: 3 weeks and a day later I received a call saying windows are in and they can actually come tomorrow if I would like. She also added that since it's short notice they can help me move furniture or blinds if needed. Update 2: Got a call about 30 minutes before my arrival window and the voicemail said they had ran into issues with the appointment before mine so they would not make it today and asked me to call to reschedule. Honestly bummed because I spent last night moving furniture and was excited for this afternoon. I called and the girl was very nice. Rescheduled for next week and she said she put a note on my account that it should not be rescheduled since I had received same day cancellation today. Update 3: One week later and I have windows! (Insert all the happy emojis here) Window World called the day before to confirm that they would be coming the next day between 12-2. They called day of when they were about 30 minutes out and arrived within the stated time frame. They did a good job letting me know the steps they were taking and checking in with me throughout. The windows look phenomenal and they were done within a few hours. Great experience overall and communication was good throughout.

    Customer service, timely response, actual work being done, accurate measurements, friendly workers…read morethat speak English

    Ets Restorations

    Ets Restorations

    (10 reviews)

    I watched them clear and move the land to reform it. They built some amazing retaining walls with…read moredrainage. It was very impressive work. Then a paver walkway. The job was beautiful once completed.

    I do not recommend this company based on my experience with the landscaping owner, Charles Young…read more I hired the company to remove wood shavings, grade my yard, remove several small bushes, and remove rubber mulch from the front of my home. While I was initially patient regarding delays caused by storm-related work, communication throughout the project was poor. I was never given a clear schedule, and the crew arrived on multiple occasions without any prior notice. While monitoring the work from my security cameras, I became concerned that the crew was leaving before completing the agreed-upon services. I made several calls attempting to reach someone before they left, hoping to avoid further delays. When the owner returned my call, he spoke to me in a manner I found disrespectful and unprofessional, including making insulting comments and telling me that he did not need my business. Although Mr. Young later apologized and I apologized for repeatedly calling, the entire experience left a negative impression. The office receptionist was courteous and professional, and I appreciated her apology for the situation. Overall, the lack of communication, unannounced visits, and the owner's behavior are the reasons I will not use this company again. It's unfortunate because I had planned to hire them for additional projects in the future, but I will be seeking another company instead.

    Renewal by Andersen of Alabama - windowsinstallation - Updated October 2026

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