I booked this appointment for a very special day -- both my birthday and a close friend's wedding…read more-- so I was really hoping to leave feeling confident and excited. Unfortunately, that wasn't the case.
When the stylist first showed me the finished look, it was nowhere close to the inspiration photo I had provided. I asked her to redo it while I was still there, which she did, but even afterward, as I got ready later, I found many sections that were only partially curled or not curled at all. The curls near my crown -- an area I had specifically asked to be tighter -- were already falling. There were also no twists from my front pieces into the ponytail, as shown in the photo I provided, and in pictures I noticed the ponytail was splitting into two and wasn't centered.
When she showed me the second, redone version, between not having enough time to request another redo and already feeling uncomfortable from our earlier conversation, I felt forced to leave with it as-is. Without the tools she had used, I ended up redoing a large portion of my own hair, purchasing products to fix it, and rushing through the rest of my getting-ready process on what should have been a happy, stress-free day.
During the appointment, a conversation also left me feeling uncomfortable. When asked about my work, I shared that I'm a retired police officer who now runs a pet care business, and that I feel very blessed it's going so well. She replied, "Oh, blessed, huh?" and called it "an interesting word to use." When I asked why, she questioned whether I go to church. After I said not very often, she commented it was "interesting" I'd use the word blessed if I didn't attend regularly. I explained that I do believe in God, and her demeanor noticeably shifted before she said, "Oh well, never mind, that's good you believe in God." It felt unnecessarily personal and judgmental in a professional setting.
After the appointment, I texted her to express my disappointment. I did not ask for any refund or compensation, despite having to redo most of my hair and buy products to fix it, but I never received a reply.
I believe honest feedback is important, and unfortunately, between the quality of the style, the uncomfortable nature of that conversation, and the lack of follow-up, I cannot recommend this stylist.
