Love the lady that signed me up for the UV red light therapy! I don't know if she's the owner but I…read morefelt like a VIP when she signed me up. She explained everything in so much detail. I also think the red light is amazing! My skin is so soft and I have a glowy look to my skin without it looking like I have a fake tan. I will be coming back for sure, it is the best environment for the prices!

Immediate response!! Exactly what I wanted and Oh my, Robin, my therapist was absolutely the very…read morebest I have ever experienced!!! She narrowed right in on every muscle that was screaming for attention! I left feeling refreshed and renewed!! Had the best night of sleep in ages! I highly recommend Desert Zen and for an amazing body scrub and massage, Robin is fabulous!!! Best ever! I will be back!!

I am very picky with service and spas in particular. I went to their sister spa first (Sec he)…read morewhich may be the newest and shiniest new spa in the valley but I found lackluster. Sunstone is smaller and older but the retail shelves were clean and organized. The facilities were clean and inviting. Most important to me: the staff was top tier. They were warm, helpful, and accommodating. (Which is the opposite at sec he) My sister forgot something in her robe pocket and they turned over heaven and earth to get it back for us. I've been to a few spas in the valley and this one is by far my favorite. Very happy to have finally found a spa that meets my expectations.

Incredibly disappointing. My friend and I typically go to the Sec He Spa in Palm Springs, which is…read morea completely wonderful experience every time. They were fully booked for the day that we wanted to come, and suggested that we try their "sister spa" at Agua Caliente: Sunstone. It was a completely different experience in every way, and I don't know how anyone who has experienced Sec He would be happy with Sunstone, especially when they are about the same price for treatments. Here were the differences: When we arrived and were brought into the spa area by an attendent, she was unsmiling, not welcoming and did the very basics. The spa is about 1/4 the size of Sec He, with none of the beauty in the detail and design-very bland and unattractive...similar to a doctor's office-especially the tiny room where you wait for treatments. It has very few options for anything...tiny sauna, tiny steam room and the salt chamber was literally a plastic box that holds a single person at a time. My friend commented that it looked like the penalty box at a hockey game. At Sec He, by comparison, their salt room is a beautiful ROOM where multiple people can take the salt in a large space. When we wanted to actually use the salt penalty box, we had to hunt down an attendent both times to add the salt to the machine and that took time and was aggravating trying to find them as there seemed to be only two attendents working. We decided to experience the grounding room: nice zero gravity chairs with headphones and a choice of listening experiences. Great....except that the grounding room is a pass through to the other areas of the spa and the entire time you are in there people are walking through, talking, laughing, including the attendents and treatment staff who would come in looking for people waiting for treatments...(why not the waiting room??). The doors on each end of the grounding room have LOUD door handles so every single time someone came through you had two sets of jangly door handles announcing their entry and exit. Such a terrible design, and the staff do nothing to try and keep the area quiet and zen as it should be. By about 11:30, we had pretty much exhausted all the spa had to offer so went out to the pool to order lunch. We had been told that we could order "room service" from there, but there were no waiters and we finally had to go hunt someone down to find one. We were presented with the regular room service menu for the hotel next door, (no "spa food" or refreshing drinks, juices, etc that you typically expect at a spa) waited again for a waiter to take our order, and about 45 minutes later, our order came out in plastic to go containers in a plastic bag. Hardly a spa experience. The food was just meh. We both had massages scheduled in the afternoon and both of them were just OK. The massage rooms are nice, with great massage beds with lots of features, but I asked for the deep tissue massage and it was not....very inconsistent and very light touch, and my friend got the massage that is supposed to combine multiple different styles and she also felt that is was just OK. In a world with many, many bigger problems than a bad spa day, you may wonder why I would take the time to complain about that. But the reality is, between my friend and myself, we spent over $600 at Sunstone for what was a very subpar experience. We never felt "attended to" or welcomed by the staff, the spa itself leaves much to be desired, the locker room is tiny and makes it difficult for people to change and manage their items in there, but there is only one private dressing room. There were so many disappointments with this experience and we both work hard for our money. I would highly recommend to anyone looking for a great experience to go to Sec He in Palm Springs-especially since they have the private mineral baths as part of your experience. It boggles my mind that the same tribe would call these "sister spas" when they are NOTHING alike in quality, options, services, size, decor and experience. Save your money. You probably work hard for it too.

My mum and I went here together for a treat. The spa itself is pretty small but really nice. There…read moreis a hot tub in the women's only area with six loungers around it. Then there are lots of loungers and daybeds around the long fountain area. My only thoughts with that area is there isn't much shade so you couldn't eat on the daybed when the sun was overhead but we ended up eating at a small table and it was fine. The staff we're all really friendly and the masseuses that we had were lovely. There isn't anywhere to swim in the actual spa but a short walk away you can access the adult only pool which we found in the afternoon. I wish that staff had indicated that this was here earlier on in the day. I'll definitely come back here.

I booked an online reservation and realized afterward that I used the wrong credit card, so I made…read morea second reservation with the correct card and called to cancel the first one. Kaylin answered, and I explained multiple times that I had an existing reservation with a confirmation number that needed to be canceled. She insisted there was "no reservation" under my name or phone number and claimed I had only created a profile. When I asked if I could just make a reservation over the phone instead, she sighed and asked for how many people. I said two (for my mom and aunt). Later, I received a call from Noel informing me that I somehow had FOUR reservations total: the two online reservations Kaylin claimed did not exist, plus two additional reservations Kaylin herself created. Completely unacceptable and incredibly disorganized. I explained the situation to Noel, and instead of acknowledging the confusion, I was told, "It's fine, it's a mistake on your end." At that point, I honestly should have canceled everything, especially considering we were paying over $520 for this experience. Unfortunately, it only got worse. My mom said Mousses gave a great massage, but during the service she asked her to remove her watch and supposedly placed it with her robe. After the appointment, her watch was missing. We went back in person, and the spa said they didn't have it and told us to contact hotel security/lost and found. Now security claims they don't have it either, even though the watch's location is still showing there. On top of all of this, the sauna was broken and there were no mimosas available. For the amount of money we spent, the entire experience was a complete nightmare from beginning to end. Poor communication, disorganization, missing amenities, and now a missing watch. Definitely not worth the price.

The JW Spa is next-level relaxation. From the moment you walk in, you feel your stress packing its…read morebags. The amenities are unreal -- beautiful pool, fully equipped gym, sauna, dry sauna, steam room... honestly, they have everything and then some. The real MVP though? The sound meditation chair. I sat down, closed my eyes, and promptly went to sleep. I'm fairly certain I snored -- but the staff was so kind they didn't wake me. I emerged refreshed, rehydrated, reborn... basically a new man. If you're looking to completely unplug, reset, and leave feeling human again, this is the place. Highly recommend.

Facility is s very elegant and comfortable. Excellent whirlpool and salt water swimming. Loved my…read moremassage. If you can, ask for Belma as your masseuse.

It was a great massage, and the spa has a great vibe. I love the sound bowls. Super relaxingread more

I mean WOW!!! I've had a lot of massages in my life, but this will go down as one of the most…read morememorable. I had a Massage with Billy yesterday and it was otherworldly. I had the best sleep of my life last night. From start to finish it was absolutely heavenly. He got into all the tight spots and got all the knots out, but it was also really relaxing. I will definitely be back. What a little gem in the desert!

!!! FIRST AND FOREMOST - HUGE SHOUTOUT TO STEVE AND ADRIANA !!!…read more this is the second time I've been to this location. I only come once a year for my husband's work convention. I was immediately greeted once I opened the door. Nothing but genuine smiles. Steve helped me out majority of the time. He was sweet and easy to get along with. I asked if I could switch my appointments around but they were booked. Adriana was able to squeeze me into an earlier slot for one service. Which helped a lot. They both were very thorough and detailed with the instructions for each service. Steve insured I had a dry towel for my shower after the sauna. I did red light, sauna, and cryo. Steve even helped me get a cool photo entering the cryo machine which was pretty fuckin awesome. I felt like a million bucks after leaving this place!! It's super clean but what I enjoyed most about this place is having Steve and Adriana help me along the way. Highly highly recommend!!

I had a Neveskin Shape treatment on my abdomen and measured a quarter inch reduction of my abdomen…read moreimmediately after the treatment and was down three quarters of an inch the next morning. The treatment was relaxing and the environment was very welcoming. The staff was incredible and explained everything so I could fully enjoy the experience.

Spent an afternoon here with my husband and absolutely loved our experience! What a memorable…read moremassage we both had! The facilities are incredibly clean, and luxurious. Definitely not the extensive spaces for coeds as you'll see it other hotels and spas in this area but definitely a space in which you can spend a few hours. In the genders specific dressing rooms it is more of a circuit for Hydro therapy. You have a steam room, sauna, four different aromatherapy baths ranging from Jasmine to lavender lounge room and a hot tub specific to your gender. We loved the treatment room, especially the massage table that was electronic to elevate our legs & head while it's also heated. It's located in a separate structure from the rest of the hotel. They are stocked with everything you may need. Great service and incredibly therapeutic, I'd in doubt just check it out!!

Not impressed with housekeeping; not sure why the room was never cleaned during the day and I had…read moreto call to make it happen. All day out of the room and by 4p, still no service in the room, and after contacting guest services, someone will show up and do a very mediocre job, not refilling coffee or amenities, just tidying up as fast as possible and walking away; unbelievable for this price point in a hotel stay! I don't appreciate getting ready for dinner while housekeeping is getting the room presentable. Ritz can do better than this or charge less and people would have less expectations than seamless service...

Dr Kim is excellent. Her care and attentiveness is impeccable. Highly recommend this place to…read morefeel better!

I've had the most excellent lymphatic massage by Jessie, very skilled at her craft. Takes her…read moretime & explains any questions you may have. I'm going through cancer treatment. She's experienced with those of us dealing with that. I'd give her 20 stars if I could. Cori Short.

FANTASTIC EXPERIENCE ALL THE WAY AROUND!! First, ADA was so professional, helpful and guided me…read morethrough my first visit. She's a gem--- and great reflection on the company. She recommended Tom-- a truly skilled and talented Masseur. He was thorough and with a deep knowledge of the body and an incredible educational background. It was HANDS DOWN the very BEST MASSAGE I HAVE EVER HAD! And I have been getting massages for DECADES-- I immediately signed up for a 90 minute massage with Tom. As an ELITE YELPER-- I cannot recommend " All About Massage" highly enough. It is a peaceful tranquil and peaceful environment with great energy. I'd give Tom and Ada " TEN STARS" if it were possible. If you are searching for a superior massage therapist and an amazing front office-- you must come here. I will be telling all my friends and colleagues about this place!!

Not cheap but is anything cheap these days?? Not really. Guy did a GREAT job!! Wish I could…read moreremember his name. Big dude. Very knowledgeable and helpful with my severely spasmed back. I'll be back

I've been to many massage therapists in the past, but none have fully alleviated the pain I've…read morefelt. As a former CrossFit instructor, who now primarily enjoys doing calisthenics, I tend to experience the aches and pains that are part-and-parcel to living an active lifestyle; as they say: no pain, no gain. And, due to the lack of efficacy in the past, the expense of getting a massage regularly didn't seem worth it. I came to Desert Serenity Float & Spa simply for the float; it's a great way to let go of tension and relax. I saw that there was one opening still available for a massage, so I decided to add that, too. I'm so glad I did. Kristina gave me the best massage I've had to date. She didn't just go through the motions, she took the time to notice pockets of tension in my body, and gave them the attention I didn't realize they needed. I left feeling no more back pain, greater range of motion, and deep gratitude to have found a massage therapist capable of helping me live a more pain-free life. Highly recommend. Regardless of your level of activity, our bodies carry tension from past injuries, from repetitive actions, and from the emotional stress we often don't realize we carry. I've come to see massage therapy not as a luxury, but as a necessity, a means to regularly maintaining a body that is in constant flux. And Kristina with Desert Serenity Float & Spa is one of the absolute best massage therapists in the game. Go see her, and tell her Michael sent you.

From my 1st interaction making an appointment, to the greeting when I entered the business, to the…read moredressing room and finally the service, the experience is top notch! I needed a massage so bad, I needed it as soon as possible. When I called to explain my agony, I was so happy I was able to be fit in that day. I could barely lift my arm above my shoulder, Krista is so in tune and worked to relieve the pain. To this day, 2 weeks later, I am still without issues. Now I am able to have feel good massages, but her deep tissue massage will fix what ails you! I highly recommend Desert Serenity Spa and Float!