I've used this UHaul location probably 3 times since I've been in my town. 2 times for moving and…read morethe 3rd time was when I purchased a new living furniture set. The guy contacts ahead of time to schedule a time to meet and pick up rental vehicle because he's not there all day. Which in my opinion is fine since its probably not very busy and most of sales come through online leads. Each time I rented he went over rental and return procedures. I've never had an issue with wrongful charges or anything else. The only reason it didnt get a glowing 5 stars is because the building isn't in the best shape and neither is the lot. When its all said though, service and speed are right where you expect. Would recommend other residents to use this.

I show up to get my already rented trailer and no one is even here. This place isn't supposed to…read moreclose until 630 and I showed up at 430. Tried to call the guy but he never picked up. The guy doesn't show you how to hook it up, he said I needed a two inch ball and I went and got one an he never stuck around to show me how to hook it up. He left after I went to get the ball.

Today I needed to return a brand new Weedwhacker that had only been used twice they went above and…read morebeyond to swap it with a new unit providing us excellent service from their staff. I rent and purchase for our farm in Wolcott all the time.

Rented a chainsaw - blade was dull.. wasted a lot of time - returned it - bought a new blade -…read moreworked great. .. between time wasted and they get a free blade - cost me lots of $$. Now if they had suggested in the first place to buy a new blade that would have saved me. So they don't put the customer needs first. Was my first time there - probably my last time. Can't recommend.

I tried calling them 3 different times on a Saturday morning. Nobody answered the phone and there…read morewebsite said they were open from 830-12. I got an answering machine all 3 times. I don't have a clue how this place is still in business....stay away!

From the owner: 15 Passenger vans &Minivans Now available for rent…read more Ford E 350 Clean Late Model Low Mileage Well Equipped Ideal For Field Trips Athletic Events Social Functions Special Corporate rates For Business, Schools, Churches & Other Organizations

The trucks aren't 20 a day it's more like 55. They ripped me off 225 for 30 miles. They don't tell…read moreyou at all till you get the charge on my card

We were super impressed by the good vibes at this location. Extremely friendly, professional staff…read more Chris went above and beyond to help us open a deceased family member's u-box that had been stored here for several years, repaired the box, and shipped it out. The team made a tough task feel easy. Thanks guys!

To be fair, I'm not sure this is the place; this may be the headquarters' fault, but I don't know…read morethe company structure, and this was the place I listed as my pick-up location. And for the record, I've used UHAUL, and they were the worst I've ever experienced, so I would likely still choose Penske if I had to move, but my interactions with them have still been annoying. I went on their website the other day in an attempt to get a price quote, entered my pick up and drop-off, all other relevant information, and then pressed the 'next' button or whatever. And before I could just get the quote that I had entered all that information for, the website, in typical sleezeball fashion, wanted my personal information. Annoyed, I gave it, assuming that I would just have to unsubscribe from some annoying email list in the coming weeks offering moving deals. Because lot's of people want emails about moving all the time because lots of people move--what--every month or so? Why WOULDN'T you want to be privy to the latest moving deals?? After getting the quote I receive a phone call a day (every morning around 10) from someone asking me if I need any help booking my truck and to please call if I require assistance. Well, if I needed assistance, I would call. That's how it works. It's not a one-star review because the people on the phone seem nice enough, but the tactics of getting your business are annoying and frustrating. I just want a quote, not a reminder of why I never rent from places that badger you for business. I know everyone is hurting in this economy, and that this might bring in some business, but go ahead and have contacting me be an option--not a requirement--on your website and maybe you won't make people so angry with your unwarranted solicitation. That said, you're still better than UHAUL.

Very helpful, flexible, service oriented folks. The gentleman listens to my needs, and while he was…read morenot able to accommodate them at his location, facilitated storage at a nearby location and then made it easy for me to return the trailer at his. They took time with me. The location has a streamlined check-in procedure designed to be fast, east and efficient for the customer.