The space is good and at a fair price. Staff helpful. Hours convenient. Location not bad.read more

I do not recommend storing your belongings with this company. In November 2022 their main gate…read morestopped working, meaning the facility has been open to anyone 24/7. As of the end of March 2023, the gate is still unsecured and is never closed. I had escalated my concerns to local management multiple times and they didn't have any sense of urgency around this and kept saying the issue was to be fixed "next week". One of the employees even said to me "well, you haven't been robbed". They also have had issues with their lights being on at night which has added to my concerns regarding their security. They do have cameras but this does not prevent anyone from entering or exiting the facility. I even escalated to their corporate office multiple times and no one ever acknowledged my concerns or got back to me. If you search online you'll see this has been an issue in other locations and people have been robbed. There is a new manager at this location who does want to improve things but she has limited control and it's clear this company does not care about the local security issues and I'd highly recommend avoiding them at all cost.

DO NOT USE THIS STORAGE FACILITY!!…read more I've had my 10'×20' unit at what was once Wolcott Mini Storage since 2004, after being asked by my beloved mother to move home to assist her when her debilitating cancer threatened a move for her to a Nursing Home. That meant putting the majority of my belongings into storage, as there wasn't room for what I'd acquired during my divorce. Since I was between jobs at that time, my father offered to pay that monthly fee, which ended with my mother's passage. In 2006, my mom passed away, but a year later, my dad had major cardiac surgery at 87, after which his mental stability began to diminish. In 2011, he was diagnosed with Alzheimer's, and admittance to a Nursing Home became a mandatory necessity. As his Conservator, I had to keep my things in storage, as mandated by Probate. When he passed in 2014, and the Estate was tied up in Probate until May 2017 due to the greed of a former family member, my movement from the facility to my home continues. SO, my parent's home became mine, and needed to be cleared out in order to move in MY belongings. This is a difficult task, both physically and psychologically, but is still a work in progress. Enter Moove In Self Storage at the end of March 2019, without any heads up from the owners of Wolcott Mini Storage. This new company is a huge conglomerate, with nothing more than profits in mind. After 15 years of storage with small incremental rates, effective July 1, 2019, Moove In has just imposed a huge monthly rate increase, from $145 to $170/month. Additionally, if your Homeowners Insurance does not provide coverage for your belongings located offsite, Moove In makes you purchase their mandatory renter's insurance, which covers very little and is expensive. Fortunately, my Homeowners covers me, but most don't, and once your things are there, moving them out is also expensive. In summation, since I was told by Moove In that an increased rate would happen "eventually", today I found that "eventually" really meant immediately. These people are difficult to work with, own storage facilities all over the Tristate area and beyond, and couldn't care less about anything but "Benjamins". Hence, you become a Unit Number, not a human being. I have no doubt that rental increases will become the norm, and am eager to get my things out of there ASAP. Again, DO NOT STORE ANYTHING AT MOOVE IN STORAGE. You're at their mercy until you're able to take your things back. Find better, temperature controlled (which I don't have; internal storage exceeds 140°F during the summer), storage. I wish I'd been prepared for this, so please take this review as a cautionary tale before it's too late.

The manager there was great. Jennifer had the best customer service ever, very patient and…read moreprofessional. I'm glad I took the storage space there and it was a reasonable price for a 5 by 5 it does not have weather proofing but it looks like there won't be problems holding out any snow or water and looks sealed enough to hold out rodents or major bugs. I asked to check out the space before I got it and Jennifer was glad enough to take the time to show me the space. All in all so far so good. I will update if any problems occur (knocks on wood)

The trucks aren't 20 a day it's more like 55. They ripped me off 225 for 30 miles. They don't tell…read moreyou at all till you get the charge on my card

We were super impressed by the good vibes at this location. Extremely friendly, professional staff…read more Chris went above and beyond to help us open a deceased family member's u-box that had been stored here for several years, repaired the box, and shipped it out. The team made a tough task feel easy. Thanks guys!

I had a 10:00 AM reservation, but when I arrived there were already several people waiting in line…read more Unfortunately, there was only one clerk working, and that employee spent over 45 minutes helping a single customer while the rest of us just stood there waiting. To make matters worse, the general manager wasn't present, and there were no additional clerks scheduled--which is surprising for a Saturday, typically one of the busiest moving days of the week. Reservations are supposed to make the process quicker, but in this case it didn't seem to matter at all. Better staffing and management presence would go a long way toward improving the customer experience.

I had to wait an extra hour because of a no call no show - relying on one employee to open up a…read morebusiness where a lot of times customers have time commitments to keep to is not a good idea. The number listed on the door as a contact went to a former employee's cell phone. How is there no number to call when you need assistance that is linked to the company officially? Also when I used the chat feature on the app, the customer service agent ended the chat because I had not finished typing my reply within 3 minutes. You guys have a lot of work to do on your customer service.

Reasonable rates and easy access off I-91, I-84 and Rt. 15. No gimmicks, hidden charges or…read moredeposit. Friendly, helpful and professional office manager. I signed up for a indoor climate controlled unit, which is very clean and well maintained. The only downside is somewhat limited access hours for indoor storage - when the office is open. But if you can schedule around that, this facility is highly recommended.

From the owner: Welcome to Prime Storage. Our self storage facility serves Cheshire and Meriden, CT with affordable…read morestorage units from 4'x9' to 10'x30', including climate-controlled and drive-up units. Your belongings will stay safe thanks to our fenced-in secure facility, active alarm system, and 24-hour video surveillance, and low-cost insurance is also available for all our storage units. Our friendly on-site manager will help make your moving experience painless, with a full line of boxes and moving supplies available for purchase. Our storage units are accessible 7 days a week, with 24-hour access available. We offer both short- and long-term rentals to fit your needs. Visit our convenient location on Black Road, just south of I-691 and 5 short minutes from I-84, or reserve your storage unit online.

Very helpful, flexible, service oriented folks. The gentleman listens to my needs, and while he was…read morenot able to accommodate them at his location, facilitated storage at a nearby location and then made it easy for me to return the trailer at his. They took time with me. The location has a streamlined check-in procedure designed to be fast, east and efficient for the customer.