Decided to try this shop after my first car accident. Luckily was only the front bumper. Box truck…read morebacked into my front bumper and dragged. The bumper mount screws have been damaged, which made super loose. I used duct tape to hold together until I reached the body shop. My first interactions with Ricky has been honest and humble. He inspected the damage and gave me rundown what type of repair phases this is going to be. Mostly going to be alignment with bumper bracket and painting the replacement bumper. The bumper not repairable and went with replacement. After confirming with the quote matched with insurance check, he went extra mile to re-attach my loose bumper to be secured until the replacement arrived. Provided peace of mind and I removed the duct tape holding the bumper. Called-in after he got the bumper replacement arrived and painted. Brought into the shop and performed the repair in an hour. Seeing the aftermath looks pretty good. I opened up the hood to see the mount bracket been fixed and secured. The bumper alignment looks identical.

I had a very disappointing experience with Custom Auto. I brought my front bumper to be painted,…read moreand the job was so poorly done that multiple wrap shops refused to touch it. Every shop I spoke with said the same thing: the paint was done incorrectly, most likely outside, and nowhere near industry standards. To make matters worse, parts of my bumper were glued together even though I brought every component separately and had already test-fit everything myself. There was absolutely no reason for anything to be glued, and now the repair is even more complicated. Because of the poor workmanship, I'm now paying more than double the original cost just to fix the mistakes and get the bumper done the right way. Based on my experience, I would not trust this shop with your car. The quality, care, and professionalism simply weren't there.

The manager at Kirkland Autobody keeps you informed at every stage of the repair . Moreover, Jake…read moreanticipated the need for parts from another part of the country and jumped right on it. I imagine this is what saved me some time from the whole process. I would highly recommend this place.

Best auto repair company on the east side by far! Great reputation and HONEST! Professional…read moreservice and the work was completed quickly.

Really great service, everyone is super nice! Went to a couple different places for estimate and…read morethey were the most thorough and communicative. The also cleaned the inside of my car! Left with a box of Girl Scout cookies they were giving out with repairs. Will definitely be recommending to others and be my go to for auto repairs.

Just off the phone with Amanda. We revised an estimate for some work - I requested to remove…read morepaintwork because I wanted to paint my car a different color and didn't need the service for paintwork. Amanda refused to do this job claiming that her standards were more important than my needs. She refused and declined the job in the most unprofessional and illogical manner stating, "I can't have a mismatched car leave my shop". I repeatedly explained to her that I was ok with that and That I wanted it back this way because I wanted it a different color, so I didn't want to pay for paint when I didn't need it. . I didn't understand the poor logical path she tried to run me down and I never will. The ONLY EXPLANATION WAS ABSOLUTE GREED - not a standard. What an irrational person. Thank you for the estimate but that was a horrible experience for me. She argued to the high heavens and acted as if my needs were of zero concern. Amanda - you seem new to this. I'll make this easy. You can't throw a hissy fit because I didn't want YOU to choose the color of my car. It was never your decision and to deny my car because YOU didn't get to choose the color is insanity! Amanda took it absolutely personal and became upset because she didn't get to choose the color of my car. Instead of just deleting a few lines from the estimate and scheduling some dates for some work she chose to decline a job because she didn't get to choose the color of my car. How childish. Why support a local business if your local business won't support you? My dollars will go elsewhere. If you're reading this - make sure to avoid this shop to avoid the unprofessional office staff. I never received a call with an apology for my experience or any follow up. Lousy service. Avoid at all costs.

Mike was super helpful. He fixed a cosmetic issue w my car and was very professional and…read moreconsiderate!

Michael himself is friendly and cares. it turns out the wreck caused the frame to get bent. It…read moretook a lot of investigation to find it.

When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

NAC does a phenomenal job with your vehicle. They take such detailed and careful care -from the…read moremoment it arrives on their lot to when you pick it up and leave. I noticed some blemish when I went to pick up the car and they immediately looked to get it fixed and replaced on the spot even though the mark wasn't there an hour ago on their inspection. they thoroughly fixed the damage to the rear of the car, and even went above and beyond to buff out / detail some of my front that was unrelated to my original incident. super nice and thoughtful, I was blown away by the service and quality of work. they do have an account with Tesla so they order OEM (original parts direct from tesla), so you have peace of mind that your car is returned to its original state of quality. they also have 5yr warranty on their fixes so you can be assured the work is maintained or they'll help you fix until you're happy.

I had occasion to use Frankfurth Auto Body this past week for some body work, and they were as…read moreprofessionaly, friendly, curteous and helpful as any company I've worked with. Not only did they fix my car perfectly, and for a reasonable price, but when they found out that I had to go out of town they offered to pick my wife up and drive her up to get our car when it was fixed. Now that is going above and beyond! So nice to work with Frankfurth Auto Body this past week, so wonderful to experience their professionalism and their helpful and curteous and friendly attitude.

I had heard from the manager of Les Schwab that Frankfurth & Son's Auto Body did quality work at…read morereasonable prices so I decided to drive all the way across town to check them out and get a second estimate for some body repairs and other changes I needed on my truck. I had already gotten an estimate from the largest, best known body shop in the area and wanted to get a second estimate. My estimate at Frankfurth was far more reasonable than my first one was, but what made me choose them was that it's a mom and pop local business run by a honest, hardworking family man named Chris, a father who lives locally. It isn't always about saving every last dollar. There are things that are nearly as important to me. All things being equal, I'd always rather give my money to a locally owned/operated business than some big, faceless, corporate body shop. I could not have been more pleased with the whole process. I appreciated Frankfurth's fair prices, but I was thrilled with the quality of their work. My truck came out looking perfect. They did exactly what they promised they would do and finished on time. Their repair was flawless and they even returned my vehicle washed and showroom clean. You just can't beat that. I highly recommend Frankfurth & Son's Auto Body for all your body shop needs. Everyone there was personable, professional and honest. They made me a customer for life.

Garth came to my house and took on a very tricky door ding. He brought it back to near perfect…read morecondition without the need for paint. He also did two other dings while he was there. I wouldn't hesitate to call on Garth again if I have a need. The man is a magician!

Dunno, he always wasted my time and I talked with him on the phone and he requested photos and then…read moreturned down the project. Silly and annoying Beurgious only taking on Tesla cars and no other clients. He called me and requested more information after declining the work. His statement "never been his customer" is true because he refused the work. Although if fits his description of paintless dent repair. Small crease caused by shopping cart or door ding no paint needed.

After a buck crashed into our car on November 14, 2024, All City Auto Body & Towing worked with…read moreState Farm Insurance to seamlessly coordinate all the repair work and a rental from Enterprise Car Rental of Port Angeles. The repairs were completed so that the car looks like new. All City kept us informed about the status of the repairs. We are very satisfied with all the work done and the customer service.

It's 08/04/2019 and the driver of an empty rig cut into the ferry line from Edmonds to Kingston…read more Glad he could make the 3:15 ferry, but doesn't care about all the people waiting who were here first. Great way to rep the company, and keep the entitled Port Townsend douche stereotype alive. Hey driver, plan better and stop being an entitled d-bag. Evergreen towing, don't you own this company too. Great job! Next time I need a tow, I'll call someone else.

I turned to L-M when insurance wanted to total my car (storm damage) and their partner body shop…read morewould not considering finishing repair even if I paid for it. I thought car was fine as it seemed mechanically sound. Lorri took all my info and pictures and did the research that led to the same conclusion. I would be better off accepting the settlement offer from insurance. L-M could have taken my money and made repairs that didn't make sense but did the right thing and gave me good (and free) advice. You can bet where I'll look first next time I need body work.

Rental car was arranged by the shop, ride to the rental agency and dropped car at L-M. This was…read moreinsurance work. The work was done well and I'm known for being very particular with the finishes.