We have an aged car that Autoworks has been keeping running. They have been innovative in fixing things; these folks are not just parts-swappers. Glad they are here. read more

First time customer - appointment right away - price is right - courteous and professional - I will continue to have my vehicle serviced with PT Autoworks read more

I returned 3 times for a power issue on my BMW X5 SUV over a period of months. They did charge and replace the battery under warranty at cost, but failed to diagnose the issue. And they charged for other repairs such as a electrical draw test and looking for oil leaks, which ran about $400 each time. What concerns me the most is I told them about water pouring out when I opened the back door behind the driver seat and that via Google/YouTube I discovered the likely cause was a plugged sunroof drain. They said they'd look when I first called, but after the repair they admitted they had not as they lacked the ability to clear the sunroof's drains. So after the battery died only a day later the 4th visit, I took it to Circle and Square. Within a few hours they looked where I told them to and followed the flood from the door into the back where it pooled and shorted out a control module. In fact they said the module was completely submerged and explained why the back door stopped opening. This also explained the flashing idiot lights each time, which they blamed on the battery. Unfortunately, since this wasn't caught the first 3 times, the repair is a over 3K (including replacing the battery again, this time not under warranty at Circle and Square.) All of this is quite frustrating. I called Auto Works and gave them the news. They said they did suspect flooding at the time of the repair, but didn't pursue it due to a lack of ability to work with the control modules and such. I indicated that given they were the experts, I would have expected them to at least pursue the flooding in the back and stop and referred me to someone when they couldn't continue rather than look for oil leaks and other repairs they could do. If they had done that and been more transparent, they would have kept a customer and I would have saved several thousand dollars. read more

Wonderful, professional and friendly. I'm so glad I switched from my previous mechanics.

They have been trustworthy and honest which is hard to find. Like all shops they are always booked up weeks in advance, but they have managed to get me squeezed in sooner than later. I've never felt that they recommend more than what is truly needed to fix a problem. I've been very happy with their service, especially since good service is so hard to find. Cars are expensive to own and maintain, but at least I can trust that Auto Works won't make it any more expensive than necessary. read more

Took our truck in for oil change. I waited in a very comfortable sitting area and enjoyed a cup of coffee with friendly and courteous chit chat with personnel. Noticed area where vehicles were being worked on was spotless. They not only changed the oil oil but checkEd everything and informed me of things to look for in the future that will need to be addressed. Highly recommend their services. Kathy C. read more

Great job, quick and reasonable...cheaper than Jiffy Lube and gee, they appreciated our business! Score: Auto Works 4. Jiffy-Lube 0 read more

Update to my Autoworks review....... Full service? You betcha. Yesterday I called Tammy to report that my car had died. Maybe. Within two hours, Mark and mechanic Gary, had arrived at my garage. Jumpstarted the car and driven it away to their shop for further testing. Left me the key another car which was newer than mine, drove better *and* needed no addition gasoline. Today, I popped by, returned their loaner car and picked up my Saturn. Presto! Did I mention the cost of this blue ribbon service? Nada. Zero. Zilch. Now, I'm not saying that you won't have to pay Autoworks to have them keep your baby in tiptop shape. But I am saying that the price will be reasonable, the workmanship excellent, and the service outstanding. You can choose. I'm sticking with Autoworks. read more

I waited so I could test drive my 1965 VW Bug to make sure I was steadfast in my review. I went to drive my Bug and had "no brakes". Since I am new to the area AutoWorks was the only mechanic I could find to work on my Bug. I went through Taran who has had and worked on older VW's. The whole brake system had to be replaced. As any antique auto buff will tell you finding parts for a 54 year old vehicle is no easy chore. Autoworks had my VW for a while but they found the parts and now after driving my Bug I am feeling safe and enjoying cruising around. That being said I will trust them with all my autos. Thanks so much Taran and guys. read more

My check engine light was on and I want to have whatever was wrong fixed. After five days, two visits, and nearly $300 only the diagnostic testing was done and the car could not be fixed in what I thought was a timely fashion. I had to go out of town and arranged to have it fixed in Spokane promptly. This is what I originally wanted and I think the crew was polite and honest but expensive and very very slow. read more

Poor customer service. Make sure you check your vehicle for services rendered. It used to be my go to place for years. Times have changed. David read more

They quoted me one price and then charged $100 more when I went to pick it up. When I tried to get the quoted price Roger put up an impenetrable argument and refused to adjust the price. I ended up paying $255 for a battery for an old car and I would have gone elsewhere had they quoted their price accurately. I have to say that experience was downright unpleasant. At the time I was beginning to have reservations about them anyway, since they missed serious problems on another car after having it checked out for a trip. I was a regular customer but no more. read more

My first experience with AutoWorks yesterday was worth signing up to write a review. I had a mysterious loud clunking noise that came on suddenly, and I called AutoWorks to help. They said come by and let us take a look, and they spent nearly an hour investigating the noise. Turned out to be a large rod stuck in the tire that was banging against the rim - they really sluethed it out! AutoWorks did not charge me for the time, and then called to the Les Schwab Tire store next door to arrange for a tire fix. Of course Les Schwab did not charge me either - and I was clunk-free in less than two hours and in time to go pick up my child. Incredible customer service on both counts! read more

I really trust these people. They adjusted an estimate on my 20 year old truck that had a hard to find heater core, are diligent in safety checks, and are kind. read more

Dee and Travis went above and beyond to ease my anxiety and accommodate my vehicle. Service was exceptionally fast, thorough and reasonably priced. If I ever have car trouble again, Auto Works is absolutely where I'll go. read more

Very professional service from estimating, scheduling and performing repairs. I have had zero surprises and have been very happy with the work they have done for me on two different vehicles. I would recommend to everyone. read more

Kudos for teren and company. They were able to find the problem with my truck that two dealerships could not.

Been in town several years and had need of AutoWorks on several occasions. They have never tried to upsell me, Always provided a right on estimate or better. One time they saved me several hundred dollars because they didn't feel they needed to replace a part that was part of the estimate. On another occasion they refused a job because the problem was associated with an extended recall. Sent me to the dealer for the warranty work. read more

I've done business with Auto-Works for years. Never had a problem. Always fair, friendly, and reliable. What more can you ask for? The only draw back is that I live near Port Ludlow and they are in Port Townsend, so the driving distance to get there is at least 10 miles. I could talk about service I've received on different vehicles, but Fair, Friendly, & Reliable is all that I feel is needed. read more

I've done quite a bit of business here for several years. Mark, the owner is a good, straight guy. Roger, the service manager is, unfortunately, the classic service manager who doesn't know nearly as much as he thinks he knows. Several times he has cost me substantial amounts by doing repairs that didn't need to be done, or mis-diagnosed the problem and chasing a problem into areas that are wrong. Last time around we were about $3000 into chasing a problem that Mark finally stepped into and solved in a short time. I've since moved to another shop for my work. read more

FAST. Friendly. Efficient. Could not be happier with the services provided.

Best place in town to have work on your car/truck done! These guys won't try to upsell or fleece you. They'll fix what's broken and give you a heads up about other things that will need attention soon. Everyone here is competent and friendly. Work is done in amazing time - you get your car back same day or within a day or two (depending on what needs fixing). Won't take my car to anyone else!! read more

The wonderful folks at AutoWorks are my husband's and my new best friends! Our Dodge Durango was undrivable, due to a serious transmission/ problem. Bummer, because we couldn't tow our 23-foot trailer back home to Seattle without it! While Port Townsend isn't the worst place to be stuck in, we were in a pickle and didn't know where to go for help. My local friend Anna suggested we go to AutoWorks. Owner Mark DuMond made time in his shop's very busy schedule to diagnose the problem. He went the extra mile (or ten) to discover the issue was something the dealer might be better equipped to fix. Nonetheless, he offered to order the part and put us in the schedule (it would've been days, and we had to get home). He provided copious notes to give to the dealer and even asked a friend to give us a lift to the local tow company. By the next day our car, our trailer, and WE were safely and happily back home. The diagnostic charge was minimal, and the understanding, good humor, and friendly attitude were priceless. If I ever had to have this happen, I'm glad it was in Port Townsend because they helped make a bad situation so much more bearable. read more