I was told at the installation that we would be able to get replacement filters for the Charger…read moreR.O. system they installed online. That was false. I contacted these guys about replacement filters and have been ignored. My wife called them about buying replacement filters and she was ignored too.

Less than two years ago, George installed a water filtration system in my home. He was friendly and…read moreseemed trustworthy at the time. However, from the start, there were issues: he wasn't able to filter all my water lines. My laundry room and guest bathroom were left unfiltered, which was disappointing, but I accepted it. About 2-3 weeks ago, my house flooded. I discovered that George had tied into my water line in a highly unusual and unsafe way, using four SharkBite fittings -- which are intended only for temporary fixes. The leak occurred under my water heater, allowing water to flow into my master bedroom and flood the entire room. As a result, I've spent over $1,000 repairing plumbing and replacing my carpet. On top of that, I spent an entire Saturday night vacuuming water and tearing out the padding under my carpet to minimize damage. I have attempted to contact George multiple times to see how he can help rectify this situation, but he has not returned any of my messages. I want to warn others: George may be personable, but his installation work is unprofessional. If something goes wrong, don't expect him to take responsibility.

I've always wanted water in my home to be healthier for my family. So I started researching…read more Here is how I shared the experience with my sister...I'm going forward with water conditioner For many reasons! I've always wanted one This one is similar to what I had only under sink in CA. It uses zero electricity Needs no back flow. (Wast water run off) Full Service company with w2 employees. Salesman is my neighbor. The alkaline water for drinking included! No run off esp because I live waterfront Lake Travis! No wasted water. Water shut off included in garage. Gauge included to see no loss of pressure! Referral incentives. Many friends interested. They are licensed low flow which is a big deal ( J can explain) He is a believer. The company is family owned and ongoing family planning. And ... owner is into scientifically improving as he continues to learn! That is my nutshell Took 2 awesome install technicians 1 day ! I truly appreciated their hardworking professionalism. My hair and skin are thanking me already!!! J Hatker salesman, nice work! Alex Sanchez & Alcides Besada, Best installers!

Wonderful service people from sales to installation. Easy communication without feeling pressured…read more We're very pleased with our new investment.

I recently inherited a home that had a complete water conditioning system and was somewhat naïve…read moreand how to use it. I called supreme water filtration, and spoke with the owner Joseph, who couldn't be nicer. He also walked me through and educated me on the system and literally saved me money by not having the previous owner's company come out and negligently charge me money. Trust and integrity are huge in my book, and Joseph just reinforce that ideology. I would highly recommend anyone to deal with him and know that you are going to get a good honest vendor. Thanks Joseph for your help today!!

After my super pleasant experience with Joe and Tyler handling the installation I've always wanted…read moreto leave a raving review, but decided to hold off until at least a year passed to ensure the system had no issues. I had a full house water softener with a carbon filter installed, as well as an under the sink RO filter. Texas water is not the hardest water, but there is a palpable difference with a softener installed. The RO water also tastes great and everybody always compliments it, and even the picky dog guests love it. I have nothing but great things to say about Joe and his team. Their attention to detail from explaining the different systems, what it does, up to installation, and even post installation and checking in after is unmatched. I wouldn't hesitate to work with Joe and co again.

Kyle was fast to respond to our water heater call. This was discovered at 7 in the evening. We were…read moreable to stop the water ourselves, but he was over the next morning and had a new water heater in place before lunchtime. Reasonable price, friendly service and quick resolution are reading why I would call this company again.

After hours service request. Showed up quickly and went above and beyond. Highly recommend.read more

Have been a customer for years, until this week. We were supposed to get a delivery on Monday…read more6/02/2025, and nothing showed all day. I called Customer service, and they stated that they would place us on priority delivery the next day 06/03/2025 and would not charge for delivery, due to the inconvenience. On 06/03/2025 delivery no shows, and cannot get through to customer service, via chat or phone, so I call on 06/04/2025. While on hold, I log into the website to see if there is any information there. On the website it states "We ran out of your ordered products, and ETA for delivery is now 06/05/2025". I stay on hold, as I now definitely need to speak with someone, and then I hear "Thank you for calling, please rate your representative and how they handled your issue". So I hung up and called back, and was on eternal hold again for 15-20 minutes, and the same thing happened. This went on until noon, when finally a representative answers, and asked how they can be of service? I said I wanted to cancel the account, and proceeded to tell him why. He then stated "This has been placed in escalation, and you'll have to talk with that department", and placed me on hold. After 10 minutes the phone clicked off. Water may be good but the customer service is non existent, if you can even reach anyone. Website has a chat feature, that is automated, and your not chatting with anyone but a computer. Would highly recommend NOT getting service through this company. For the price they charge for the product, and delivery, you can purchase a whole house water filter. Good luck with this one.

Drivers are fantastic and service is good. Do not apply to work there, the pay & benefits are…read morefantastic, but the company puts absolutely unrealistic expectations on the drivers. The mgmt. Wants drivers to perform all the duties of a full-time sales rep while performing the grueling, boot camp duties of delivering heavy product in the Texas heat!

The water started to taste like plastic. Very unhappy with the service too. 100% don't recommend in…read moreTexas. SD we had a different experience.

The driver has missed multiple deliveries. I have been using the service for 3 months and have…read morewater delivered twice a month. Only once has the water actually showed up on the scheduled delivery date. Additionally, some of the bottles I received had cracks causing the water to leak everywhere. Took over a week for the company to come and replace them. Overall not recommended. Use only if it is the only option.

The water in North Texas leaves something to be desired--kind of like that mystery casserole at a…read morepotluck. There were times when my water tasted or smelled less than healthy, so it was only natural to evolve into a water purification enthusiast. My wife and I conducted such extensive research on water purification systems that we practically earned honorary PhDs in the subject. After all our efforts, we confidently chose Puragain for a multitude of reasons, including the fact that it's a whole-house system that delivers clean water to every faucet. It's like having a personal hydration station at home! And then there's the RO system under the kitchen sink, which gives us bottled-quality drinking water that's better than anything you can buy in stores. Our installation was carried out by a gentleman named Eldridge Richardson. I could rave for hours about how empathetic, intelligent, and businesslike he was. Eldridge truly made the experience easy and simplified. His knowledge of the product further solidified our choice of Puragain as our purification system. Since installing the system in our home, our water is incredible, and we haven't had any issues. We even get text messages during freezes to ensure we take the proper precautions, and the communication is seamless. I trust Puragain to be there should any issues arise. I've had nothing but a solid gold experience with Puragain and would recommend them to anyone looking to install a whole-house system.

I feel like I'm in the twilight zone with this situation. I…read moremove into a brand new custom home and hire a supposed "professional" company to come in and provide a service and this is how I'm treated! It has been since April of 2024 that my home has not been completed, from the damages this company has created. I've contacted Don, John, Yeshua, Tina, and I still have all the text, voicemails of the bs they tell me that they are going to get it handled and nothing ever happens. I have stress over this situation almost daily and the anxiety I have every time I hear water running in my house I think it's something leaking. Along with not getting the customer service that I was promised, my system has leaked and created more damages and I've had water spots since the system was put in. No one ever came to assess any of this and the company Paul Davis that is waiting to fix the damages that have been done to my home cannot get a hold of Puragain to start. I have even set up an appointment and waited for the technician to show up and no one even came. My husband and I both work hard to have what we have and for this company to come in and damage my new home and ghost me, I JUST WANT MY HOUSE FIXED. I DID NOT ASK FOR THIS.