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Reliable Auto Care Experts

5.0 (2 reviews)
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Services - Reliable Auto Care Experts

Auto brake repair

Auto engine repair

Auto general diagnosis

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6 years ago

They installed a trailer hitch for me. It was fast and good. I appreciate their help. They were fast and did a good job.

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6 years ago

Excellent place to have your vehicle worked on. The husband and wife who own the shop are super! Trustworthy, honest, and quality work!

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Bro's Auto Repair - the condition they left my car in....

Bro's Auto Repair

(6 reviews)

I took my car in on several occasions for repair and was pleased with the service I received. The…read morelast time I took it in, it needed the hatch lock fixed. I received great service at a reasonable price. I would recommend this company for servicing and fixing vehicles.

I typically don't leave reviews on places even if they aren't so great, but unfortunately Bros/Docs…read moreis an exception. I could easily get over the failure to properly communicate with me and update me on my vehicle. But knowing that I would receive a call saying I could come and get my car and then maybe an hour later I would receive another call saying that my car now suddenly has a leak that sure wasn't there when I brought it to Bros is another thing. Then when I went to see my car after a week, I was only faced with men talking down to me. I had one gentleman tell me that "if I had known as much as he does about cars, I would have thrown my car away at 50,000 miles." And then, when discussing the NEW issue my car has, the same gentleman would then make a joke to his buddies about how he "doesn't even want to know how much this will cost her." I end up leaving and bringing my MALE friend to help so the people at Docs would actually listen to what I'm asking. They finally agree, and Doc tells me he will look at my car FOR FREE now. He says he will for sure call the next day. He does not. I get a call two days later telling me what's wrong with my car and how much it will cost. 80-160 for the part and 140 AN HOUR for work (minimum 4-hour job). I say no, I'm going to just buy the part and get the work done elsewhere. Jeff tells me that I will have to pay for the work they did for the new issue even though I was told (and the only reason I let them look at it again) it would be free. He says he is in charge of billing and says I have to pay even though the man whose name is on the building told me I wouldn't. I then just go to get my car TOWED away because it can't drive with it gushing out coolant... They then refuse to put my car back together unless I pay more because, according to Jeff, he already paid a guy 75 to take it apart. Photos are of what my car is supposed to look like vs. the condition I had to take it back in because they insisted on trying to shake my pockets empty. And the best part is the part that ranges 80-160 wasn't even the cause of the leak like they said. It was the $20 hose. So not only did they want to charge an insane price for the work on my car, but they misdiagnosed my vehicle, and then they ACTUALLY DIDN'T EVEN FIX THE ORIGINAL ISSUE WITH MY VEHICLE LIKE THEY SAID. It is STILL cutting on and draining my battery as well as the NEW leak. Do not even bother going to Bros if you want something done fast and efficiently because they are also so backed up that they cannot even bother doing things correctly. And this is really just the short version. I left out plenty of details. Might post a more detailed explanation of happenings in Lexington later.

Reliable Auto Care Experts - autorepair - Updated May 2026

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