Top Notch, These guys can get it done. Ask for Frank, his knowledge of being in the industry for a…read morenumber of years should tell the whole story. You know I will tell it like it is. Just saying. JH

I was a repeat customer until recently. The so-called owner was very arrogant, unprofessional, and…read moredownright nasty. He didn't like the fact that I questioned him about new charges I was told I would have to pay for looking into the original issue I brought my vehicle in for just a couple of days prior. I said to him that I had just paid almost $1700 for looking into this issue along with repairs for other services the diagnostic revealed needed to be done and I didn't understand why I had to pay again and the original issue was never resolved. I am sure the average person would question paying additional money but I guess I'm not average because it insulted him. I understand if I needed to pay additional money for parts or the labor for actually getting the issue fix, but I was asked to pay for the tech to look into the same issue I just paid him to look into a few days prior. In fact, the same day I went to pick up my car, I had to turn around before I got home and bring it back for the same issue. After immediately bringing it back the technician (Shaun who was very nice and helpful) stated he would need more time to look into it and to bring it back the next week because they are closed on weekends. Well after I brought it back on Monday of the next week, I questioned Mr. Owner, (Alex ) and he sat erect in his chair and with a raised tone of voice began to read very aggressively from the computer in front of him spewing a list of services that had been done on my car saying none of them had anything to do with what I was currently there for. He stated that he didn't appreciate my insinuating his business did something wrong and that I needed to leave! I said to him I understood what he was saying but I didn't appreciate his delivery and his business may not have a successful future if he speaks to customers in this manner. He became indignant and stated "he didn't need my business and that he had several successful businesses and as the owner he could do and say anything he wants to and there's the door you can leave !" I want Alex to know that my business/$1600 may not mean anything to him but it was a huge sacrifice for me to pay and if future customers are treated in such a way, those dollars or lack of dollars add up and customer retention can make or break a business. So now I am out of lots of money and still can't see to drive after dark because of an electrical issue causing my headlight bulbs to blow out has not been fixed. So I would think twice about taking your vehicle here or you may end up spending lots of money and then told you aren't valued as a customer and to get out of the establishment like I was told to.

I went to get an alignment they drove my car off the rack too fast and knocked my bumper off and…read moredidn't tell me I went around to the side and saw them working on my car trying to rig it back together without even telling me and then try to act like they're not responsible even after putting tape on my bumper and quarter panel.. Waiting to hear from corporate

The staff was very helpful and explained the repair process clearly. The quality of the work was…read moreexcellent, and the price seemed fair. I just wish my car had been ready a bit sooner.

Everything was great from start to finish! I was given two estimates with options for the new tires…read moreI needed, annd was anble to come in next day to get them put on, once I approved the estimate. I arrived for my appointment and they started on time and finished more quickly than they had predicted when I made the appointment. Waiting room was clean and comfortable, I even got a delicious coffee while I waited and worked on their free WiFi

I have been taking my Corolla here since Jan 2024. I really love them! I believe them to be…read morehonest. They have always gotten my vehicle back to me when promised. The inspection reports they send to my phone are always clear and have photos to show me what they're talking about. I have taken my car here for oil changes, tire rotations, flat tires, problems with the fuel tank vapor line (mice chewed a hole in it), new tire pressure sensors (my car has over 240K miles on it), cooling system service, new brakes, and gotten the A/C fixed. I have never felt that they were ripping me off. They've never tried to get me to have something done that I really didn't need. I am very happy with them. Highly recommend.

As a happy customer, I am sharing my superior car repairing experience today with The Autoshop of…read moreChapin and strongly recommend them to you for their professional, timely, affordable and friendly service that rejuveniles my 13 years old Toyota Camry. My car started to have more and more severe vibration issue when accelerating 2 weeks ago, especially when speed is more than 60 miles/h. I first went to my Toyota Jim Hudson, they said the issue is with my frontwheel bearing and front-left axle. Jim Hudson charged $1050 for both along with wheel alignment service. However, when I drove it back home and drove 1 trip to downtown, the vibration issue shows up again. I went back to them next day, the technician told me it may need wheel alignment. I was confused: shouldn't you have already done this as you charged me for that yesterday?. After waiting for 1.5 hours for alignment, the vibration issue still remains. They then inspected it again said the front passenger side axle also needs replacement for $760. I was so angry. ===== Then I decided to get my car repaired at another better business. I found The Autoshop of Chapin, a family owned business with high rating on google map. The receptionist (Katherine) is so friendly. I don't need any waiting, she asked me to bring the car over, and immediately asked a mechanic to have a drive test, and figure out the vibration issue and confirmed its cause after test-drive. Then I was quoted for ONLY $505 for axle replacement compared to Jim Hudson's $760, a 33% save!!! Katherine also immediately gave me a ride back to home. After arriving home, I found I forogt the key at their shop.. Without any complaint, Katherine drove back with me and got the key and send me back home again. We talk and chat like friends.... at 4pm, Katherine picked up me again, and my car drives like a new car now. Zero vibration at all now. What can you ask for your next car repair? 33% cost-saving, making a new friend plus professional and quality repair by Kathy's husband with 20-year auto repair experience. You will feel so good by not worrying about being over-charged and getting the job done. Just make a call 8033458585.

Fast, professional, and no upselling. In and out for an oil change quicker than expected. Staff was…read morefriendly and explained everything clearly. Will be back.

First off they are nice people. But they do quality work at a fair price. My son has used them for…read moreyears. When my warranty expired on my Honda I started going there. Recently I had a problem with my car that one company quoted $500 that Zeagler did for $70.

Everything!! They take cars in and keep them for weeks on end most of the time four weeks. When I…read morefinally got fed up with them and told them if it didn't get fixed by the next day I would come and get it!! The owner got pissed off with me for saying that to him and he said he would not work on it so I came and picked up my vehicle! He got very ugly with me and I was so mad I could hardly hold back from knocking this dip shit out! I do not know why I came back to them three times, I guess I should have my head examined!!!! All three times they keep my vehicle over three weeks. When I called to check on how it was coming along the owner lied to me three separate times that I called. One time I had my 2004 Jeep Grand Cherokee in their shop they closed up shop for ten days and never called me to tell me so and when I told them at that time the voice mail box was full and I had to drive across town to see what was going on I saw a note on the door saying they closed shop for ten days, can you believe this crap. The old man owner needs to close this shop up for good and do everyone a favor!!!!! Do not take your car to this place you will regret it I assure you!!!!!!!!'

This operation is my "go to" for both mine and my wife's car. The last was a shocks replacement for…read moremy Ram truck. The thing to remember is this is a business. They charge for the work they do - HOWEVER, they will tell you what is going on and what they will charge. Their repairs are excellent, their charges fair.......and they operate with honesty and honor. Pretty much the best you may ask.

Honest and reliable mechanic. Peter was immensely helpful when I needed emergency repairs. He…read morecharged a fair price and was extremely helpful every step of the way. Thank You Peter!

They were very nice to deal with. I was able to schedule an appointment for the same day. They also…read moreappeared honest in their recommendations and explanations. I would consider them again.

This shop is top tier, honest fair shop they wont rip you off im a single woman have took my cars…read moreto different shops they took advantage of me over priced me and dint fix my vesicle..this shop fair across the board i needed so many parts for my jeep it took a while to fix i dint mimd waiting the waiting are was so clean.i will only take my veicles to them 10/10 will definitely recommend...

I had an issue that was very complicated with a 2006 Lexus, and these amazing people went above and…read morebeyond telling me they could squeeze it in after the weekend and it was on a Thursday when I called, they called me back and said they had an opening if I could get it to them then they would be able to have a full diagnosis by the end of the day and parts ordered over the holiday weekend. This was a few months ago, but No kidding on Tuesday morning a couple hours after they opened I got the call saying the repair was complete and I could come pick it up anytime. This job required extensive engine valley work, and I looked up the parts they didn't overmark anything they did an awesome job and so quick but great! This is why I ALWAYS bring my imported vehicles to them! They do an awesome job they are honest and courteous, just an awesome business! I thank them very much! I also should add that for the work they did, the value was excellent, I cannot complain at all!

This team is fantastic. Always helpful, always honest. They can figure it out and they can fix it.read more