I lived here for about 2 years and overall I had a good experience. I'm currently in the process of…read moreapartment searching in the new city I have relocated to, and seeing as I'm relying on other people's yelp reviews to sort the good apts from the bad, I thought I'd return the favour and lay down some facts for anyone trying to figure out if Union Station is a good fit for them. I'm surprised to see so many negative reviews, but maybe people who are happy with their apartments don't take the time to take reviews, lol. Like any place, there is good and bad to living here. In my personal experience, the good definitely outweighed the bad, but in the interest of being as honest as I can with this review, I'll start with the bad:
1) When I moved in, the pipe that was connected to the air conditioning had been installed in a way that it dripped cold water on me while I was showering. Super weird- just an exposed pipe in my shower. I was told it was just a design flaw and there's not much that can be done about it. Thankfully, I have a friend who does HVAC and had some suggestions for solutions. I called maintenance again, and this time they worked with me and fixed my issue.
2) The pools were often closed (this was pre COVID)
3) It is a bit of pain to do your laundry if you don't live in a unit that's near the clubhouse. The apartment complex is quite large, and I had to drive my laundry to the clubhouse to do it rather than just being able to walk down. It's also coin laundry, which is a bit annoying.
4) it is a "gated" community, but there are no gates around the parking lots so anyone can walk in. There was an issue for awhile with people coming from Lakota Lakes (apartment across the street) to use our pool and crowding it up. The "gates" don't really stop that from happening. It's basically just a gate at the front entrance and only prevents cars from parking there.
5) I had some annoying neighbours for sure, but you kind of get those everywhere. Mostly it was people blasting loud music. I never really felt that the walls were super thin though- it only bothered me when the music was SUPER loud.
6) at the time I lived there, there was no recycling. If you wanted to recycle, you had to figure out a different place to do that, which obviously nobody wanted to do as it's really inconvenient. It killed me inside a bit to see all the plastic people were throwing away and not recycling... hopefully they change that.
Ok, so now here are the positives!
1) ample parking, never had to worry about finding a spot directly by my apartment at any hour of the day.
2) the gym is small, but it's nice and wasn't that busy. I never had to wait for a machine.
3) the clubhouse really is nice, and they occasionally host events there with free food.
4) the apartment itself was very well designed. I had a one bedroom and it was a great size; even had a walk in closet and a huuuuuge balcony. Everything was in great shape- new appliances, the carpet was clean.
5) I had a positive experience with the maintenance team and the leasing office. They were friendly and responded to my requests promptly.
6) the location is pretty convenient. West Chester as a rule isn't particularly "walkable" but my unit was literally in the backyard of a UDF, Waffle House, and Little Caesar's. Made it super easy to stroll over there if I needed something in a pinch. There's also a cute local bar right across the street called the Village Tavern.
7) the premises are kept very clean. Pool and gym room are well maintained.
Overall, I'd recommend living here. No apartment complex is perfect and there were minor inconveniences along the way, but I really did enjoy the 2 years I spent living here and actually feel homesick looking at pictures of the apartments!