07/22/25
I already wrote this review but I need you all to see this before you go because it seems like they keep deleting it.
-- I would rate this a (-5) as in NEGATIVE
I really didn't want to even write this review but I came right after my 60 min body massage.. I just saw some reviews and I'm glad I'm NOT crazy. I would never want to take or be the reason to take someone's job away but this was the WORST experience ever. Worst massage, horrible customer service, and the entitlement is INSANE. I wish I was lying. I came to get a nice relaxing massage. It hurt so bad and I've been getting massages for the longest and I came here instead of my other place to try out something new. The woman who wasn't even there and also seemed surprised I was there, to start, she had such an angry face right when I walked in, I paid for what I was getting and told her "I will tip afterwards, this is my first time at this place and I want to see how it is first." you would think that would motivate her to do her job well.
During the session she was talking to her coworkers mad loud, kept going in and out of the room and left it open each time with my bare naked self showing. Maybe there is no one there but still it should be an intimate and private space. She kept answering phone calls -- and mind you WHILE doing my massage. This was the most unprofessional spa experience. In front of God I wanted to get up and leave mid massage but I decided let me just get the full experience before judging too fast, bro she continued to walk out on me and came back during the last 5 min and said okay done. I was like wow there's no way this was THIS bad. I felt like I should just leave without tipping... this is where it genuinely gets worse. So I grab my things, change, and as I'm about to walk out I felt bad if I were to not leave anything so I decide to give her tip, and not for anything but this is when she decides to smile and grabs the receipt, hands me a pen and stares at the receipt. I've never had to say this out loud but I'm a really nice person, i work in customer service and serving others, but bro what the actual f.. I put $7 which came out to a total of $67 which honestly I should have left mid massage when she kept walking out. Bro this woman has the AUDACITY the actual audacity to ask how much I put as I give her the receipt, with confidence I said $7, she then says" $7, no no , 20%, you need to put $10." My eyes widened, i accidentally laughed, and my pearls clutched. As someone who literally asks God to please give me patience, girl/sir, let me tell you. I felt like this was a joke. I told her too, " you literally were walking in and out, on the store phone and then on your personal phone, and you did not seem to even want to give me a massage." She stayed silent and so I asked her her name, she said nothing so I grabbed my stuff and she then says "have a good day." And then spoke in Chinese under her breathe, like you cannot tell me she didn't curse me out. I wouldn't wish this experience on my worst enemy. And I do not want a response saying "I'm so sorry about your experience.." no you are clearly not. This is clearly the same person ruining your own business from what I read in the other reviews. Words mean nothing without action, therefore I dare you, to whom the owner is.. are you truly sorry to me and the others who have experienced this disappointing experience? Or are you to those who will encounter this person in the future. And if you, ma'am who will definitely read this, if it's you-- the owner. What type of success do expect from this honestly? I pray you find peace and happiness in your heart and that bitterness leave you forever. God bless you and I'm sorry in advance for others read more