Was traveling down the coast and was in severe pain, left a message with these guys asking if they had any Theracanes in stock so I could make a stop in Santa Barbara and give them some money. Didnt bother calling me back so I gave my money to Walmart. Update... The owner took the time to call back after he saw the review. Explained that they were busy today, and mentioned that bad reviews hurt small business. My feedback is that I called you guys instead of Walmart because I support small business! And usually they put in a little bit more effort to stay competitive. Missed the mark this time but hopefully the feedback will be appreciated. Suffering back pain is no joke and I think it's important for businesses like these to be responsive. read more

I bought a chair at office depot (I should have known better). For almost 5 months I have been experiencing severe back pain/spasms and then arm/shoulder pain where I could not even lift a coffee cup. I have never had this arm pain before. I picked up my chair on Friday and 3 days later my pain has gone from an 8 to a 2. Kevin was really great, no pressure at all! He also stored my chair for 3 weeks until I could get back to get it. It has changed my life. Thank you! read more

This store really helped us out. We came in with a problem -- a broken chair located in a different part of the country -- and they helped us diagnose the issue and even gave us the bolts we needed to fix the problem. Refused to charge us for the time and parts. What incredible service! Thank you for your kindness, Santa Barbara RTB store! read more

This store has so many great products for back health and pain relief. The manager Kevin is very knowledgeable and friendly. I have bought a few different products here and have been very happy with them. read more

I went into the Relax the Back store to replace a Tempur- Pedic bed for my father. Kevin helped me with information. The next week I went back and David sold me a great bed and set up delivery. The bed arrived as promised, on time and the guys setup the new bed and took away my old one. I've had a great experience beginning to end with everyone at this company. What I liked was the salesmen were not pushy and answered all my questions. As I told him " you guys are TELLING me NOT SELLING me!" The products sell themselves frankly! They helped me come to my right choices with just a few qualifying questions. Keep up the good work and I'll recommend this store to my friends. read more

Came into this store with shoulder/neck tightness. Nice lady Theresa had me try the hypervolt and zero gravity chair. Both amazing. Theresa was friendly and welcoming. Have to get one or both soon. read more

I'm surprised by the previous comments. I had a great experience with great and super friendly and helpful customer service. I would go back anytime. I needed a seat support for my car and got shown all kinds of different choices, with lots of helpful explanations. Highly recommend this place! read more

David provided the best customer service! I went in looking for a pillow and he had me do a blind demo of all of them, without giving any sales pitch for the high priced ones. Of course, that's the one I picked, but I picked it because it was the best. He never pressured me into it. Excellent service! read more

I bought a couple of chairs recently and have been extremely happy with the chairs and the entire process of choosing and purchasing the chairs. Kevin was very helpful in all aspects Of the purchase. read more

Recently I purchased a recliner from Relax the Back even though I had concerns about spending so much money. However, I can honestly say this is one of the best investments I have ever made in any product. Prior to this I had purchased another cheaper recliner from a good company, but after sitting in it for a few hours I developed terrible back pain, so bad i could hardly stand up. A friend suggested Relax the Back and after feeling the comfort of the chair I was hooked. Now my back pain has gone and I am enjoying the comfort of this outstanding chair. I had the good fortune to be served at Relax the Back by one of the best sales people I have ever met, Theresa Miller. She was knowledgeable, accommodating and provided just terrific customer service which was such a pleasant change since customer service seems to be a thing of the past in so many businesses these days. She went the extra mile in so many ways to make sure I had all the information I needed and spent enough time checking out how the chair felt. She arranged for delivery and followed up after the sale to confirm times of delivery. The day of delivery Kevin was working there and he helped with the final delivery details. I cannot speak highly enough about the fantastic chair and the outstanding service provided by Theresa. Before this chair I never experienced such seating comfort. Do yourself a favor and get one of these extremely well made recliners. By the way, I am returning the other one. read more

My experience with Relax the Back in Santa Barbara comes in two parts. The salesperson was very helpful with selecting an adjustable Tempurpedic bed by showing us a number of models and encouraging us to lay on them. We experienced an unusual malfunction after owning the bed for a couple of years. Kevin at Relax the Back worked closely with Tempurpedic-Sealy to replace the adjustable frame at no cost. We are truly grateful for this caring and supportive customer service. read more

I cannot believe I am leaving a yelp review for Relax the Back but the customer service I had was so remarkably poor that I thought it was warranted (maybe useful to prospective shoppers)? I walked into the the store and within 90 seconds I felt unwelcome to the point of actually feeling a hostile vibe. The man in the store was rude/abrasive - not sure what the deal was but it was incredibly uncomfortable. read more

This is a great store! Denise, the store manager is beyond helpful and always has a sweet smile each time I go in. She knows the product lines exceptionally well, and is very knowledgeable with out being annoying or pushy as some salespersons can be! Excellent store and staff!! read more

Have had problems with a recliner ($3,831 cost 6/2016). Have had one joy stick replaced, and now need another. Relax the Back had me call the chair manufacturer rather than deal with the problem themselves (both times). This practice of the retail store is far less than satisfactory. I will NEVER buy anything from Relax the Back again. read more

We bought a Human Touch zero gravity type chair at this store a couple of weeks ago. We had a problem with the electrical mechanism. (Actually caused by a maintenance person at our house.) We called the new store manager, Kevin, to help us figure it out. While we were talking, he said the delivery/service men were in the area, and he was going to send them right over. Within a half hour the service people arrived. They were very friendly and helpful. They tried to repair it but figured it was wisest to take it their shop. They told us warranty would cover repair for which we were grateful. The chair was promised to be returned in a week. We don't know how this problem could have been solved any quicker. We will certainly shop at and recommend this store again! read more

Absolutely the worst customer service from anyone behind a counter that I have received the entire 36 years living in SB! While shopping with my husband for a new bed, I disagreed with a claim he was making about 2 mattresses side-by-side with a 4 inch drop in one of them, being noticeable. He said, if the comforter was on you couldn't tell. I said you sure could. Regardless of the merit or not of my opinion, he challenged and insulted me to the point I turned my head, refused to make eye contact and shut up. My husband wanted to keep looking at the beds rather than say anything. When husband was done gathering his information, the clerk said, maybe you'll come back if your wife gets over her mood. I said, maybe if you apologize. He said, he was sorry "but everyone is so sensitive these days". Don't waste your time or your money!!! We found a fabulous bed we are thrilled with at Sleep Number. read more

Over 4th of July weekend I went into Relax the Back on upper State. Even with the power being off, the staff was so friendly and outgoing. There was a young fellow and his manager at the time. I couldn't believe all of the cool stuff they had in there. I wasn't able to try the massage chairs but they did flip me upside down on a hang ups thinga ma bob. After all of this fire outage stuff has cleared I can't wait to go back in there and try out the massage chairs. oh! and they have Tempurpedic beds in there. Heavenly. read more

My husband and I were in the market to buy a bed, we rarely have time to go shopping together so we thought we'd make a day of it. I did my homework and made a list of places to check out a bed. We were leaning towards a Tumpurpedic because it was so highly recommended by so many. We were told just go check it out they will really impress you. We were told of great sales and the comfort could not be matched. We started our day at Sleep Number but it was very expensive so we wandered into Relax the Back. The store was empty and we told the gentleman working there we were in the market for a bed. He pointed to some beds in the back and said this is what we have. We were never invited to sit on or experience any of the wonderful things we had been told about. We tried everything to engage the sales person but it was not meant to be. We ended up so unimpressed that we chose to return to the first place we shopped for a bed. We figured if we were going to spend $9000 we at least wanted some sort of customer service and a sales pitch of some kind. There are other beds other than Tempurpedic that have adjustable frames and mattresses. We will not be back to Relax the back for a bed. read more