If you're in Aachen and need help with your Apple product, I recommend aixxess. I went there today…read morewith a MacBook Pro that wouldn't start up anymore--and left about thirty minutes later with a fully functional laptop. They had the replacement part needed (HDD flex cable) in storage. The express service cost extra, but given how difficult it is to get Apple products fixed in Aachen, I thought that was totally reasonable. (Without express service, the wait is 5 to 10 business days.) The young staff member who took care of my computer was excellent--friendly, fast, professional, knowledgeable, and very transparent about what the repair will eventually cost.

Recht nette Leute, Reparaturservice leider nicht so toll. Dauerte nicht nur lange sondern musste…read moreauch noch einmal wiederholt werden. Halt kein Genius weit und breit.

Real scammers !!! They find excuses for not accepting the waranty of the products .. if you don't…read morerepair, they require 60 euros (written in very small on their contracts). If you don't pay, they don't give you product back. They are a shame to Apple's reputation. Absolutely avoid this store!

Very bad service when buying things from their webshop. No tracking possibility available at all…read more They don't answer any e-mails when asking about the delivery.