My daughter and her friend just went to your store Urban Planet at cross iron mill mall and the…read morestaff refused her friends Canadian 10 dollar bill which was the same looking 10 dollar bill that my daughter gave to pay for her item to the same teller, that is so wrong they stood in line for a half hour SHAME!!! These new bills can't be counterfeit we should be compensated for our time and the embarrassing spectacle you made a 13 year old go through so thoughtless!!!

I used to work here and the manager(Sandy) was very rude. She does not know how to treat her…read moreemployees with respect. She picks favourites quite obviously. She accused me of stealing when I quit and she cut hours immensely to everyone that wasn't her staff. Me and 3 other coworkers left in the span of 2 weeks when she became our new manager. I would not recommend working for her. She abuses her power of authority and does not deserve to be manager.

Customer service report #30120330…read more JUDGEMENTAL MANAGER. I attended Kate Spade this morning at around opening to buy a wallet. I wasn't dressed to the 9s but regardless I am a potential customer if I make it into the store. When I got to the store, to my surprise there was a matching card holder as well. I struggled to find a price tag and asked the closest rep which happened to be the manager, she seemed already irritated at me for asking what the price was. And when I couldn't find the tag and said oh I was looking for the green tag and snapped at me and said "it's not green anymore it's actually pink." Forgive me for not knowing what color tags you have in your store, you work here, you're expected to be knowledgeable on that, it's unnecessary to snap at a customer over it. I then take both wallets and wandered the store for maybe another 20 ish minutes and inspected the wallets and I found some marks on the wallets so I wanted to ask another rep if they had anymore since the manager was SOOO unapproachable to begin with. As the rep was was looking for more, she could not find any so she went to ask the manager. At this point I followed not that far from the rep I overheard her ask the manager if there was anymore. To which the manager replied "what we have on the floor is all we have, except she's not going to buy anything anyway" referring to me who was literally standing close enough to hear the entirety of that interaction. The manager then noticed I was literally standing right there and overheard her backhanded comment and walked away. Another thing I don't quite understand is, you're literally less than an hour into opening, it's your job to be here. You get paid regardless of the sale, can you please do your job and be kind about it? If not, please do not do retail. It does customers and the company a HUGE favor. Cheers. Shout out to Clover for trying to cover for your manager but I heard the whole conversation. I appreciate that you were trying to be professional despite that.

Store is smaller then the other two locations in Calgary. This store still has a great selection of…read moreclothing. Well organized inside with friendly staff that greets you as you enter. While I was looking the staff offered help which I was very grateful for. Sales person was very familiar and knowledgeable. She was able to helped me find Capri pants and shorts and in my size and colour. -plenty of parking shared with othe businesses in the area.

Consider hiring better people, it would be better for business. Arseholes make the room smell bad.read more

3 hours ago NEW This…read morestore is the worst!!! All they do is give you the run around! We had price tags coming up incorrectly and they wouldn't give us the price that was marked on the tag! They had us wait till next day to talk with store manager Corine who told us she could do nothing and to call customer service. So I call them they tell me it's a store issue talk to the regional manager Jamie. I explained everything and Jamie said will investigate and call me back and doesn't. So I called customer service again spoke with Sina who starts accusing me and asking if I took pictures or have proof! Had another call from Corine the manager where she hung up on me! Are you kidding me. What kind of store is this! Absolutely insane! Run from this store!

We travelled across town to this store that was rated well, and it wasn't even open. We went…read morepurposely after noon since they were supposed to open at 11, and were met with a closed shop in a small strip mall. Looking in the windows, we saw very few items on display although the setup looked fancy. Perhaps the service is what the good rating was for, but we will never know.

Dropped in here this evening after reading up on Yelp, so I was prepared to be badgered a…read morelittle...but the staffs' inquiries were well in line with other clothing stores I thought. The sales prices were very fair and the quality of the wares was very good! I'm very happy with my purchases. All in all a positive experience!