Great service! The person showed up fully prepared and got the job done very efficiently. A good deal, too!

Used Reign City Electric to do some repairs/install at my home on 5/27, one of which a vanity light was not working. They "fixed" it at the time. But now not 3 wks later the light is again not working. I called this morning only to get voicemail which said to get a faster response send them a text which I did and later when there was no response I called the number and left a voicemail and still unable to speak to someone. I guess they don't stand behind their work. DON'T WASTE YOU TIME WITH THEM. EUGENE IS THE MOST UNPROFESSIONAL PERSON IVE EVER HAD TO DEAL WITH. WONT ANSWER YOU CALLS OR TEXT THEN WHEN HE FINALLY DOES HAS EXCUSES AFTER EXCUSES AND THEN TOLD ME NEVER TO CALL OR TEXT AGAIN. Then starts texting me that he WONT come out because I was angry to him on the phone because I was unable to get hold of him yesterday and the he just continues to lie about everything It was never recommended to replace the light !! He just put it back up and said it was fixed. MORE OF YOUR LIES !! You are unprofessional and THE CUSTOMER IS NEVER RIGHT ACCORDING TO YOU AND YOUR TIME IS FAR MORE IMPORTANT THAN YOUR CUSTOMER I Need to check my email not deal with an unhappy customer. And instead of referring to me by my name you kept calling me J. Again unprofessional !! Then after telling me not to contact him he keeps texting me. Told me " to let it go " harassing me more. Finally had to block his number on my phone to stop his harassing texts read more

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left me waiting seven hours for a technician, only communication is when I kept calling. the "owner" is disrespectful, makes excuses, raised his voice at me on the phone, wouldn't allow me to speak. the technician NEVER came! hire anyone except this company read more

Reign City Electric - Electricians Near Me - Seattle, Washington

I had two flush mount fixtures that were acting up - I figured loose wiring. Called Reign City Electrics and the guys came out 30 min later. Checked all my stuff - diagnosed my problem, relocated some fixtures so I didn't have to replace everything to make them match, then headed to the depot to buy replacements. He texted me pictures of options, I bought - came back and he installed. BOOM. Easy easy easy. They were very nice and polite and did a great job. I don't know how pricing compares to others - I was fairly charged for the service call, plus the cost of my fixtures. I'd call them again if I needed more electrical work. read more

Reign City Electric - Electricians Near Me - Seattle, Washington

Just check all their violations on the Department of Labor and Industry website. Took our condominium project over a year to get two circuit panels replaced. Had to get both Mountlake Terrace inspectors and the Department of Labor involved. The "owner" isn't even a licensed electriction! We never heard so many excuses as to why they wouldn't show up for scheduled appointments. Do yourself a favor and move along to another company. AND make sure you lookup anyone you're thinking of using first on the D&L website. read more

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TLDR -- Did zero work after 6 weeks of numerous missed appointments, took our deposit, has not fully refund. Escalating with Venmo to get our money back, filing complaint with Department of Labor + Industries, BBB and considering small claim court. Bottom line: Don't ever pay a penny until the work is done. What started out like a great deal with a good guy slowly devolved into a long series of missed appointments, excuses and and us having to resort to reaching out to Venmo to get our deposit money back. We were super hopeful and happy to have found Eugene. Great energy, lowest quote for a 200amp panel upgrade--50% cheaper than the next lowest bid. However, he began missing his appointments without any notice. We had to reach out to him the morning of to confirm. 1. First time was apparently "our fault" for scheduling it the day before we had to fly out of town, thinking that it would be a one-day job?...Maybe we thought that because we were told it would be a one day job? OK. Rescheduled. NBD. 2. Second try, Eugene had forgotten to take a measurement of our house for the external metal conduit so now he has to come over to take the measurement. OK...he comes over without a measuring tape. NP, I got one. Rescheduled again. 3. Round three, metal pipe isn't ready/his guy is running behind on a job. Rescheduled again. 4. Round four, his shop got broken in. At this point, my wife is ready to bail. I'm dumb and naive enough to want to keep working with him. Ultimately, we made the call to move-on and ask for a refund. Eugene agrees. Then over the next several days, he promised us he would drop off a check because he had maxed out his Venmo. Check never came. Eventually, we got him to give half of our deposit back via Zelle. We continued to support him and wanted him to succeed so my dumbass decides to give him another chance. OK. Back on the schedule. 5. Day of appointment, Eugene says he can't do it bc they're short on people and offers to give the refund back. Bummed, but OK. Then over the course of the following week, it was promises after promises of us getting the refund. At this point, I'm over it and just want my money back so luckily I had Buyer Protection turned on for the Venmo transaction so currently I'm in the dispute process. I look like an idiot in the eyes of my wife. Mind you, we were already scarred from previous contractors and horror stories from our friends of contractors bailing with thousands of dollars of deposit money. Never thought it would happen to us. The complicated part of this whole thing is that Eugene seems to try. He doesn't ignore my texts. It would be a lot easier if he was an a-hole, but he's not. As children of refugees and small business owners ourselves, we have an abundant amount of empathy for Eugene trying make it in this industry as a minority. It aint easy but it doesn't negate the failures we outlined above--like not returning money owe, that's called theft. We hope he gets his things together or able to get the help he desperately needs. Having said all that, we do take the necessary steps to keep contractors accountable, including litigation. We don't enjoy the process but unfortunately, it's a last resort measure that is sometimes needed. read more

I called Reign City because I had a space heater that wasn't working in a rental unit I own. I call them 10/26. Supposed to be there next day. Doesn't show up. Reschedule for the next monday. Shows up, but says there's nothing wrong with the unit. I get charged $331 for no service, and the tenant calls the next day to tell me heater is still not working. So I order a replacement unit and call to see if they can install. (I guess I'm a glutton for punishment.) They come back out, install the unit which is an EXACT MATCH for the hole in the wall. These geniuses install it upside down (in spite of the unit being clearly labeled TOP), and don't do any shimming to make it fit the existing hole. (see photo for what passes for acceptable work) I get charged another $303. When I inspect the work, I'm pissed. I've paid over $600 for shoddy install. I call Eugene to complain. He offers to redo the work, and a $150 refund. I passed on the rework - but said, yeah send me a refund. You know what's next - never sent the refund. Avoid at all costs. read more

Reign City Electric - Heater unit was installed upside down, and in such a way that the trim did not cover the hole - Electricians Near Me - Seattle, Washington

I looked at these reviews because I was just about to give Reign City another shot. I just changed my mind. I had Eugene personally come out to my house over 2 years ago. He was friendly with a very jovial personality. My husband and I liked him. He checked out the issue which was not an emergency and could wait. Gave me a quote and said he'd schedule his best tech to come back the next day to do the job. No one showed. I called and he said someone would come the next day, which would be our 3rd day of interaction. Again, no one came. I texted and called again to no avail. On about day 6, I heard from Eugene. Family tragedy. I understood that. He said he'd reach out in another week after this passed. I went with that. I waited then I reached out in maybe 3 weeks and heard back from him. He said he would personally come the next day. Yay, I was on the schedule! Unfortunately, I am still waiting. Not even a phone call or response to my next messages ever again. I have to say that I was specifically searching for minority owned electricians which is a few and far between thing in the PNW. I also want to say that I did not want to write this review and have been struggling with putting this experience on Yelp because I didn't want him to receive negative reviews which could hurt his business. Eugene, I know you read your reviews and I'm sure you'll see this one. I remember your business had a different name when I used you. Something like Lightning Bolt I believe? It was catchy. You had Excellent reviews back then which is also why I chose to contact you. These new ones suck and they are hurting your business. I have a new issue, but the bad reviews are why I'll I will keep looking. I'm struggling with that too. Why you may ask? Because Eugene, I want you to succeed! I want you to turn these negative, 1 star reviews into 5 star kick-ass reviews! Level-Up, Make it Work, Bring it back, Elevate!! Flourish, Grow, Out Do, Prosper!!! Find the top rank and stay there! I know life is hard and I know starting a business and making it a success is not easy at all, but please sir, go get it! I don't even know you like that but I'm pulling for you. A black man who is a trained and certified electrician who is working for himself? Yes, yes and yes! You can be 5-star proud of that. Great follow up, reliability, customer service, and your work can get you back to only 5 star reviews. I'm really pulling for you. My apologies if this was harsh. I wish you great luck! read more

Beware of a dishonest business owner that is currently unlicensed. Please read my previous detailed post. Eugene has unlawfully kept my $1500 deposit. He is disorganized, lies and never came to the job site. Organize the reviews newest first and look through. Maybe he's doing decent work, once in a while, but the terrible experiences are heartbreaking. read more

Reign City Electric - Unlicensed contractor. - Electricians Near Me - Seattle, Washington

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Had scheduled a facetime call for 8/27 at 8:30 am with Eugene but no one ever contacted me. I tried calling but the no one answered and the mailbox was full. I reached out to the person who scheduled the appointment and they said they don't work weekends and to contact the owner (which I tired) and that he "probably just got busy." Unfortunately, these people are unreliable. Will be looking elsewhere. Edited to respond: It is not my job to know that it was dispatch's first day on the job. If that's the case, then teach them better. I did my due diligence before posting a review. I called but the VM was full. I reached out to an employee but they said they didn't work on the weekends. What is a customer supposed to do? Wait around and see what the problem was? That's not a good business model. You have to take the good review with the bad. Own up to your mistake without making excuses and trying guilt a customer. Learn from it and move on. read more

Reign City Electric - Electricians Near Me - Seattle, Washington

I needed a different outlet and circuit breaker put in for a new oven. They answered, responded, and came out very quickly over the weekend and made the necessary changes to get the new oven working and all for a very reasonable price! I will be using them again for my electrical needs. read more

Got an almost immediate response. My info was sent to Eugene who called. I need a new ground wire run for a new water heater. 2 guys showed up. Looked at job and left for Home Depot to get wire. The return and in 15 minutes walking out. "How was it?" I asked and as walking out I get a "all good new ground installed!" I go check and no new ground was installed and they stole a $70 flashlight. I called Eugene who said worker had already quit and he didn't think he took the flashlight. He felt his guys did the job and he would get back to me. 2 weeks later writing this review... In the end No new ground was run, I had to have a new electrician come out to do the job. Eugene owner took 0% responsibility . I was not charged. read more

After some initial miscommunication about date and time, the technician came out earlier than expected and on a Saturday morning. He was very knowledgeable and explained the problem with the faulty GFI outlet (one of many do it yourself projects that were done before we bought the house). It was repaired quickly and tested before he left. read more

It is a pleasure experience to work with Reign City Electric. We rescheduled once and got my car charging outlet (NEMA 14-50) installed within a week of my request. The installation in professional and fast (about 2 hours). Will recommend to my friends. read more

Reign City Electric - Electricians Near Me - Seattle, Washington

It seems like you listened to good advice and removed all your comments from this review and left what's convenient to you. You should leave your comments up so people can judge your character and company.! I haven't removed any of my comments - I'm leaving them here untouched so people can make their own judgement. You, on the contrary, keep removing and changing your comments to fit your narrative. I'm done with this non-sense. You're the one losing not me. This is your business and you keep making it worse. I already have my project in motion so stop digging. Get a PR company - another free advice. Clearly your response shows how out of sync you are with reality. Rude is bombarding me with multiple calls within seconds from each other and sending me text after text. Never occurred to you that I was busy on a Saturday; attending my daughter's competition while you were trying to save your reputation? Clearly not - your sense of urgency didn't match mine and, for the record, I'm the customer in this situation in case you've forgotten. It doesn't matter if you provided and estimate or a service, I was still your customer so really not sure what you're even talking about as it doesn't make any sense. Customer service advice for you so next time you know how to properly solve a similar situation + I'm doing it for free. Rather than harassing me with calls/texts demanding my attention when I didn't have to give it to you, you could have just send a text or email saying: "Luis, Just got back in town. So sorry about the situation as my assistant just went through an unforeseen personal matter that prevented us from getting back to you in response to your project. If you don't mind, would you have 10 minutes to connect with me? Let me know what's convenient to you. Just want to personally make this up to you as your experience is important to me as the owner of the company." This would have made all the difference in the world. That's proper customer service and I would've gladly gotten back to you and easily sort things out. On the contrary, you just decided to post a tragedy on Yelp and proceeded to disrupt my entire weekend with your calls/texts and verbal abuse. Hope you now see where things went wrong - your intentions may have been right but your delivery was appalling. This is a close chapter. To add insult to injury, Eugene (the owner) has been harassing me all weekend demanding I remove this review. Using a tragedy to leverage empathy and protect his business and revenue. Lecturing me with hypocrisy and false equivalence to make me feel guilty as a customer for his own benefit. Truly shameful! Even after he confirmed that he won't be harassing me with more texts, he continued to text me making the situation worse. Will be reporting this company to the BBB as this is unacceptable and no customer should be threatened and/or harassed. ME (FRIDAY 2/4 @ 12:04 PM) - No response from the owner yet! Hello Eugene - reaching out to you to share my poor experience with your company. Below is the text exchange with your assistant. I was scheduled today from 8-12pm for a technician to help me assess my project and get things in motion. Followed up this morning and still no answer. It's really unfortunate for clients to be treated this way. A total disrespect of my time. ME (SUNDAY 2/2 @ 6:51 PM) Hello - this is Luis. Here's the info you requested to add me to the morning schedule for Friday 2/4. Address: [hidden] - Seattle, WA Email: [hidden] Phone #: [hidden] Let me know if you need anything else. Thanks! COMPANY REP (SUNDAY 2/2 @ 6:52 PM) Ok cool I'm putting you in the schedule now for Friday morning block and one of our technicians will contact you an hour before he arrives ME (FRIDAY 2/4 @ 8:47 AM) Hello! Just wanted to confirm if we're still good for today. Thanks! ME (FRIDAY 2/4 @ 11:58 AM) Seems like I need to find another company for this project. No call from anyone and the window you gave me was 8-12pm today. Thank you for wasting my time. Total silence from both the company rep and the owner. Companies that treat customers this way should not be in business read more

I want to commend Perez (he indicated he went by his last name) for his fantastic service. We had a garage GFI breaker that was tripping regularly. I thought this may have been that we were overloading the service for the garage with a new freezer we had. I'd also asked him to check a fluorescent light we had that wasn't working despite me changing the bulbs. He came on time and evaluated the issue when he noticed that the fluorescent light was leaking from the ballast. He opened the light enclosure and we discovered the ballast had melted inside and the wiring had burned. So, it was constantly shorting and tripping the breaker. He removed it and terminated the wiring at the J BOX. Would definitely recommend again (this was in November of 21'). The only thing that I felt could be improved was the initial response time from Eugene, but I imagine running a business you can only do so much to get back to everyone. read more

We just moved into an older house and needed a faster charger added for our EV. We used Yelp to gather estimates. The estimates received varied considerably, some ranging into several thousand dollars to install a single NEMA 6-50 receptacle in my garage. Reign City's estimate was the lowest at ~650 bucks. They came out within two days to confirm the estimate, and the actual work was completed a week later. I was really impressed by the speed that Reign City moved, especially when you compare them to other electricians in the area. It took me longer to get an estimate from other electricians than it took Reign City to estimate & complete the work. In terms of quality, Reign City did a flawless job. You can see the quality of this work in the pictures I've uploaded. The receptacle was installed with high quality materials & is completely flush with the wall. They used a 60-amp breaker and plug, and the charging speeds I see are consistent with that. I also decided to have a few fans installed. The fan electrical boxes were installed on studs with high quality materials. I was able to mount both fans onto them without issue. Overall, 5/5. They were fast, efficient, and did great work. Strongly recommended if you have electrical work. read more

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Summary: Didn't show up 4 times, ghosted us after taking a deposit. First quote: Didn't show up, claimed his truck got broken into. Second quote: Finally showed up the second appointment, gave a quote much lower than the others. Even offered to dig the trench needed in our yard for $500. First appointment: It snowed on the weekend, so claimed that he was behind on jobs. Moved our Monday appointment to Saturday. Second appointment: Eugene's son was in a car accident. Sent us a bunch of pictures of the accident. (We found this weird) Third appointment: No show. Can't start work because he can't pull a permit on a weekend. We had specifically brought up this issue during the week before. Fourth appointment (Monday - we even took day off work): Claims he bought materials and needed a deposit. We paid ~$1000. No one shows up. Stops answering texts, phone calls, etc. Thankfully we had used Paypal to pay him, and were able to do a chargeback. read more

I hired Reign City Electric to replace my electric panel and install a wall heater. They were initially responsive during the estimate process, so I hired them. We scheduled a time for them to come do the work, and they were a no show. The owner said they forgot to put it on the calendar. We scheduled a new time for them to come and when they arrived, they said they couldn't start the job at 10am and needed more time. It didn't make sense why they would schedule something at 10am, but then arrive only to say they couldn't do it. Eventually, they finally completed the job. But a week or so later, our lights started flickering. I've been calling and texting for 3+ weeks to no response. Today, our lights completely went out on one level of our home. We've continued to call and text multiple numbers, but have not heard anything back. I would avoid this company at all costs due to their unreliability in scheduling, unresponsiveness, and low quality of work. read more

I am renting in West Seattle and needed a Tesla 50amp plug. I noticed the good Yelp reviews and decided to give Reign City a call. I told them that my landlord was an entitled asshole, who made it clear that they didn't want to see any "trashy" cables or holes in his fence. They took this to heart, and the job came out looking spectacular. Just a short piece of conduit on the outside of the building. They ran the cable under some rocks across the sidewalk, then bored a hole in the concrete. Then they ran about 25' of conduit down to the parking spot. The job was completed on time and with a fair price. Eugene and his team were easy and efficient to deal with. read more

Hired Reign City to remove knob and tube wiring from our home. Received multiple texts to pay invoices which were not mine. Also sent incorrect invoices via email. This company is in DESPERATE need of an office manager. The 3 day project took longer than planned, the crew disappeared over the 3 day weekend with no warning, leaving the project unfinished for days with no one to contact. Upon completion of the project, they failed to schedule an inspection, and have ghosted me ever since. ZERO response to phone calls, emails and text. The city said no permit was ever filed and no inspection requested. read more

Eugene stood me up twice -no call, no show for a quote to replace an electrical panel. First he agreed to come by 2/20 but didn't call or show up so I texted him the following day to inquire. He apologized so I gave him another chance. We were scheduled for 2/23 and again no call, no show. Today is 2/25 and I have yet to hear from Eugene. Neither his skill level nor his experience matter if he chooses not to respect a potential customer's time by blowing them off and behaving as if my time is somehow not valuable. Super rude and F'd up. read more

I had two bathroom vent fans installed by Reign. Not only did they come back with the most competitive quotes, but they were one of the few companies who were also willing to install the ducting to vents in my roof, which is a major pain due to needing to crawl in the attic space. Roberto was on time, completed the job without issue. He had to cut a larger hole in the drywall to fit the new fans, and did so without needing to make any drywall repairs. Final note - Reign's customer service is really good. Kassidy, the office manager is on top of things with schedule changes and follow-ups. read more

Incredibly, the folks at Reign City helped me solve my electrical problem--for free. I described how a bunch of kitchen outlets kept failing, and how I thought the GFI outlet might be the problem. Only one way to find out: replace it. Only one problem: simple as it is, I'd never replaced one before. Solution: Reign City led me through it over the phone. With the new GFI in place, the circuit kept popping. That proved that the old GFI was actually fine... so I could conclude that the problem was actually with the stove--the only device still connected to an outlet on the circuit. So I got a strong friend to help me move it. As soon as I unplugged the stove, my electrical problems went away. Result: instead of paying$200 for an electrician to tell me I really wanted an appliance repair person, I was able to find that out at no cost. I also learned a bit more electricity in the process. I'm hiring Reign City next time I have any residential electrical issue. read more

We had flickering / no lights in one room and assume the problem was wiring..one room affected multiple rooms at our house!! We weren't sure what the cause was and we didn't want to chance it ourselves with no electrical knowledge. Contacted Eugene and the team for help! There was some scheduling issues but it was no biggie since it was totally understandable with all the workload that Eugene and his team have to go thru and we weren't in a rush at all. Once the electrician arrived. they were able to pinpoint the problem while also explaining the cause and solution for us in a very yet easy detailed matter. The work was done in a timely manner and also had a great conversation with our electrician who helped. I would definitely contact Eugene and the team again for any future work if needed! Thanks a bunch! read more

Highly recommend Reign City! Quick reply via Yelp, sent technician out within a day and he fixed our outage and showed me some stuff on my Breaker panel. Very friendly, prompt, and helpful! I will definitely call Them again! read more

Missed appointment, rescheduled again, 0 organization keeps forgetting who i am, false promises about the permit after tons of reminders. Then, After months, i scheduled the permit inspection myself, and the inspector failed their work!! They installed the wrong thing. Now i need to find another electrician to fix this. Avoid them at all cost. read more

It's such a relief when a tradesperson is on time, quotes quickly and finishes the job when they say they will! We are remodeling our house and I can't count how many times I've have people be extremely unreliable and waist my time. Reign city electric was the exception! Jose worked on two different projects for us and he did a fantastic job. He was on time everyday and professional. He finished when he said he would and I'm very pleased with the service we got! We have several other electrical improvements we will need to make in our home and I will definitely be reusing Reign City Electric! read more

I tried to get a quote with this business on 11/22/22 for a home EV charger station and scheduled a FaceTime estimate on 11/23 morning. Eugene said he was on vacation, so after the assessment, I decided to go with this company and he arranged to send an electrician to do the installation on 11/29 9:30am-12:30pm. However, i didn't get any confirmation or invoice, so I reached out to Eugene on 11/28 morning to get a confirmation. He said he is behind schedule and will contact me by the late afternoon. I need to arrange my work schedule with my company, so I prefer to know it at least the day prior to the project. By 6pm on 11/28, I still did not hear anything from Eugene, so I left him a SMS and iMessage to ask if the electrician will still come on 11/29 or not. At 1:27pm on 11/29 (4 hours passed the supposed project time), I still get no response by this company. I think this company is very bad in communication and not have business etiquette, at least tell me if they need to reschedule, or if they can take this project or not. I decided to cancel the appointment and warn any customers if you are looking for an ethical company that will honor the customers' time. read more

Reign City Electric - No reply nor confirmation for the project - Electricians Near Me - Seattle, Washington

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Tagline: Unfinished work, lies, making a mess, obnoxious communications, job without permit, more lies and have I mentioned making a mess? When Eugene, the owner called me back about my project, I told him that I already have a bid for this job. He offered to undercut the other contractor by $500. Then he has personally inspected the work site and confirmed his price verbally and in writing. However, already after the starting the job, he started negotiating for a higher price, claiming that he hasn't accounted for something when bidding. Effectively he's been twisting my arms, holding the project hostage and cheating not only me, but also the contractor whom he's underbid. Also, the job that he estimated to take a day, took 3 days, delaying the project further. The delay wasn't not because of it's complexity, but because his employees were late by several hours, and didn't come with the required tools and materials, so they had to come back. The electricians did an ALMOST competent job, but it wasn't good enough to pass the inspection. After city inspector requested corrections, the Reign city has never came back to finish the job. After waiting for them in vain for several days, I had to pay other electrician to do the fixes - couldn't delay the project any further. That's not all. Eugene has lied to me verbally and in writing that he got the permit before starting the job. The permit for which I have paid, by the way. Then, for many days, using many pretexts he wouldn't be sending me the promised copy of the permit. But in reality, as I found from city records, he only got the permit several days AFTER the job was already done, only the day when I assertively pressed him to produce the permit and schedule the inspection. I actually had to contact my attorney about the whole situation, and he found that Eugene already has 7 violations on his license for doing the work without permit - and these are only the times when he was caught and reported. I'll make sure to add an 8th violation to his file. Lastly, his guys made a mess out of the house. They had a messy job to do, it's understandable, but they made the mess of the whole house, not just the area where they worked. They haven't used dust barriers, no drop cloths, they even showed up to job without garbage bags - three days in a row. The mess was horrendous. And that's not all - several weeks after, when inspecting my crawlspace, I found that Eugene's electricians blasted open the hatch door leading outside, under the deck, and just left it open - a 2'x2' hole, exposing my house to invasion of all sorts of critters. And that's not all. When removing the hatch, which by the way was entirely unnecessary, they didn't just accurately stashed it by the side of the house, no - they've thrown it into the dirt, where it soaked moisture for weeks, until I found it. By that time, the hatch has expanded due to the moisture and would no longer fit the opening, and I had to do additional work to refit it. And that's not all, but I think it's enough to give you an idea... read more

Reign City is now my go-to electrician. Eugene was responsive, provided a fair quote and scheduling was easy and timely. The Reign City team arrived on time, were friendly, knowledgeable and efficient. I highly recommend Reign City. read more

Our hot tub had been installed over a year ago and recently the guy who was cleaning our hot tub told us he noticed some exposed wire underground. It seems that the electrician had hidden some wires underground, completely exposed which could have been a huge problem! Eugene had his team come out immediately and fix it. Considering how difficult it is to get technicians out lately, we really appreciated him and his team coming through so quickly and solving the problem. Thank you! read more

I scheduled an appointment for EV installation was given a date and time, I was expecting the electrician on the day of the appointment and received a text an hour before to let me know he was not going to make it that I had to call Kassidy to reschedule. I called Kassidy (I guess she is the secretary/assistant?) and she gave me an appointment for the following week, once again on the day of the appointment no one showed up. I called to ask and Kassidy told me she did not find anything on the schedule under my name, because this was the second time I was getting dismissed I told her I wanted my money back. At that point I didn't trust someone would show up even though I had already paid in full. She told me she needed to call me back to figure out why I was not on the system, I told her I was no interested any longer because I was in a rush to hire someone so I could just get a refund. She was very offended (not sure why) and started screaming at me, telling me I was causing her stress and most of the things she was yelling I couldn't really understand because of how upset she was. She then proceeds to send me text messages saying I was rude and she was not going to be treated that way and was causing her stress. It was a very bizarre and weird conversation but very unprofessional. First because my appointment was canceled last minute, second because my second appointment was not even on the system and third because this person called Kassidy who has no customer service experience at all. Not nice, very rude and unstable by the way she was screaming and the things she was saying. Kassidy told me to talk to the owner directly so I asked for the phone number for which she responded with "look it up yourself". Nothing against the owner which by the way was helpful and apologetic but still it was a very odd situation which makes you think this is a sketchy business and they want to steal your money. Please please please DO NOT pay in advance! It will be very hard getting the service done that way. I made the mistake of trusting and paying in full, most businesses require a deposit only. Be careful with this lady, she has a hard time being nice to customers and has no empathy towards customer's situations and won't help you. Update: I got a call from Eugene asking me to take down the review, I told him no because of the many inconveniences and the way I was treated by his staff member. He never assumed responsibility for the actions of Kassidy and went on and on that she just had a baby and was dealing with too much. Completely understand that part but that doesn't give her the right to yell and be disrespectful, if she just had a baby and is having a hard time she shouldn't be working and instead taking time off. His reply just confirms the fact that he is again not assuming responsibility and keeps justifying the actions of this person. When you call twice and you are told your appointment was rescheduled and then that rescheduled appointment didn't exist because they couldn't find me on the system yes the first thought is "oh wow this was a scam" especially when I asked Kassidy for a refund and she hanged up on me. The invoice I was sent was specifically for the total amount, there was no option for partial payment or deposit and I was told very clearly I had to pay so I could get confirmation of appointment. I was sent an invoice by text message which I proceeded to pay, but again the owner is blaming me for my mistake?. Like I told you Eugene, you need to deal with the consequences of your actions and your staff's actions. I also read a few reviews about you using your "minority" card and it's true, he said that to me too. Good luck and hope no one experiences what I experienced with this company. read more

Reign City Electric - Private message from Kassidy after posting my review. - Electricians Near Me - Seattle, Washington

Found Reign City Electric through Yelp. Everything from beginning to end was simple and easy. I received feedback from Reign City Electric quickly after I reached out for a quote and was able to get someone over in a few short days to assess the project. The assessment was brief and they were able to get someone out to me immediately in the same day to help install an electric outlet for my washer. The gentleman who came by to install the outlet only needed 15 - 20 minutes to complete the installation. I am grateful that the process was so smooth and much less intimidating than I originally thought. read more

Roger is the best electrician I have ever met, he came to my home to troubleshoot an electrical shortage and within minutes of him arriving he found the bad electrical outlet. He was knowledgeable, polite, quick, and on time. read more

Reign City Electric responded quickly for the quote and was available within a reasonable time to help replace two light fixtures that we needed help with. Very professional and conscious of our needs by asking relevant questions on the installation; appreciated this much. I will hire them again. read more

Eugene and his crew were responsive, professional and solved all my issues. They hooked up my new hot tub and troubleshooted an outlet that's been a problem for other electricians to solve. read more

Reign City Electric - Electricians Near Me - Seattle, Washington

Technicians were competent and nice They did reschedule a couple of times but they did inform us on time We did have a miscommunication as my wife made the arrangement but my phone was used for the actual visit as I work from home, so the invoice was not paid on time as I did not recognize the number when it was sent to me, invoice was immediately paid once the confusion was cleared. I mean confusions like that happen, but there were quite rude and unpleasant about it So technicians 5 stars Costumer service 2-3 stars Averaging 4 stars just because the technicians were super nice read more

Our recessed lights randomly went out so we called Reign City wanting to support a local small business. Eugene was quick to respond and had someone at our house in a few hours to eval the problem and had out lights fixed the same day. He was very involved the whole process. Invoicing was simple and payment a breeze. They were able to fixed some not to code wiring quickly which is great when you have a busy schedule and kids! read more

I have been dying to replace a cheap outdated fixture in this hard to reach area. The guys who installed it were friendly, efficient, and really listened. I'm so happy. I would use them again. read more

Reign City Electric - Modern fixture installation in challenging area. - Electricians Near Me - Seattle, Washington