I bought a bike here, which was a wonderful deal compared to specialty bike shops. The salesperson fitted me and let me test ride, and didn't pressure me to buy that day. She said she'd keep on record my measurements and which bikes I'd tested, so that I could come back and ride more. I actually bought a bike that day--I was so happy with the experience that I didn't want to go anywhere else. I had been to two bike shops and when I told them my budget, they told me they did not have anything that would fit it. At REI, the saleslady asked me more questions to figure out which options might work for me, and wound up showing me several bikes I might not have thought about before. For other stuff, they seem rather overpriced, but I'm not a huge outdoorsperson, so I'm usually happy with cheaper things. read more

If I'm shopping at REI, I must make sure to eat a full meal before entering the premises. I'm a real GRUMP when I don't eat, and I've been known to nearly go into a complete rage while navigating REI, so it's best to cover my bases in anticipation of a meltdown. I don't think it's just me, either. Have you noticed how many arguing couples are in here? I think REI just makes everyone a little crazy. But here's where those 4 stars come in: I'm willing to dive off the deep end every few months in exchange for insanely priced outdoor gear and Cliff Bars. And have you had a chance to climb the indoor rock in the middle of the store? Or the little one outside? Come on - it's worth going kuku for cocoa puffs for this kinda stuff. And it's always a bonus to watch my gal try to re pack a sleeping bag she just unfolded. She's amazing at it. REI, if not for you, I would look like a complete ass hiking and biking around Colorado. I would probably be on a curb with the mattress I owned since I was 12 thinking this is camping. Thank you for making me look like I have style and that I know what I am doing out in the great outdoors. read more

In terms of REIs (which I'm a big fan of) this is definitely the best one I've been to. It seemed like everyone was an expert on anything and super helpful. I bought some trail shoes here and Katherine really spent some serious time fitting me and making me try so many different pairs of shoes. It was a really good experience, definitely the best shoe fitting experience I've ever had. Overall really cool place, great to just browse around and check out all the cool stuff. read more

Just got on my first bike in over 10 years. After 4 separate trips into REI, and countless other bike shops, I am so happy I made the decision to spend the extra money at REI. (I probably spent about $150-$200 more on a bike than I should have, but no other place made me feel as confident in my purchase.) I am able to take my bike back whenever, tomorrow, 4 years from now. If it's broken, if I change my mind. I like that. I like that promise of satisfaction A LOT. Big shout out to RYAN who helped me weed through the mess of options for a bike that is just right for me. He never made me feel stupid, menial, or like I was wasting his time. After a very traumatic bike accident when I was a teen, I was left physically scarred, and mentally freaked out by the two wheels. Ryan went above and beyond, and even helped me find the right bike already assembled at another store. read more

Gear, Gear and more gear. Yes please! A rock climbing wall and more gear! Hit a garage sale and save some money for more gear! read more

My husband has been a coop member since 2005, and I have been one since 2010. We have shopped extensively at multiple locations - Seattle, Falls Church, Cincinnati, Indianapolis, Des Moines, Knoxville, Asheville, and this store. We usually try to visit this store every time we're in Denver (which is usually once a year for the past 8 years), and there is both good news and bad news. The good news is that this store is ranked #1 and #2 for us, but the bad news is that those rankings are for the worst overall experiences ever had by us in ANY of the REI stores in which we've shopped. Let's do the Casey Kasem countdown. In the #2 spot, we have my visit to this store in March 2016. It was a Tuesday in mid-March to be exact, and between the ease of finding a parking space and the fact that the store was like a Wild West ghost town, it did not appear to be a banner day for sales. With that said, I wanted to pick up a new pair of Merrill boots, some SPF clothing, and a few new pairs of FITS socks. After selecting a couple shirts, I ventured to the shoe department, where I seriously stood there long enough for what felt like a change in the seasons without anyone ever approaching me to see if I needed help. Given the lack of attention, I returned my shirts to the rack and left the store. I drove a little ways and instead purchased shirts at a different outdoor store. For the first time since around 2010, we didn't make it back to Denver in 2017, but we did make it this year. Our first stop in Denver was at this store because: a) you're supposed to be a flagship, and flagships should set the standard for REI service; and b) because certainly the service could not seriously suck two visits in a row. Thankfully, we weren't laying bets in Vegas because our visit today from around 4:30 to 5:45 was even worse than my last visit. We walked through the doors with the intention of buying two pairs of Chacos, a pair of women's hiking boots, a couple shirts, some Darn Tough socks, a sun hat, and possibly a Patagonia jacket. What did we walk out with today? A sun hat ONLY - and only because my husband is on the brink of sun poisoning. And now, let me present to you #1 on the countdown. I stood in the women's shoe department for several minutes, and although employees walked by me multiple times, not a single person even acknowledged my presence. NOT ONE - not even a head nod. At first I thought I might be invisible given my super pale complexion, but then I remembered that I am not an inconspicuous gal. I have bright red hair, am certainly not petite, am spotting a large scar on my neck, and was a wearing a "Kentucky's Okayest Mom" shirt. I am perplexed as to how no one managed to see me because I was planted in the same spot by the Chacos the entire time. Seriously, folks, I stood in the same place so long that I could have been a tree in Sequoia NP. At the same time, my husband was likewise planted in the front of the Chacos in the men's department, and no, he is no more than invisible than I am. He is 6'3 and 250, looks like an Amish biker gang member, and is sporting one of the most prolific sunburns in the history of dermatology. Although he also stood there for the same amount of time holding a pair of Chacos, he was not acknowledged either. We were sufficiently pissed at that time that he returned his shirts to the rack, and we just walked up to the next level to pick out a sun hat for him because it is a necessity at this point. In spite of our better judgment, we broke weak and made another attempt for him to try on Chacos. Although an associate eventually realized that we weren't just standing there out of boredom and brought him out a pair to try on, that associate never bothered to come back to check on him - even though he was able to see the cute young girl behind my husband who must've channeled her best "damsel in distress" look in order to get some assistance. We sat there for several minutes (long enough for me to carry on a meaningful conversation with a friend in Atlanta and fellow coop member about the piss poor service we were receiving), and finally, we gave up and left the department. Maybe next time my husband can dress in drag to ensure a higher chance of being waited on in the men's department. Overall, we were fully prepared to spend several hundred dollars today, but we left after only buying a $39 sun hat because no one could take the time to even ask if we needed help. This experience has been a teachable moment - it has taught us to shop somewhere else. As Casey Kasem would say, keep your feet on the ground and keep reaching for the stars. However, thanks to the complete lack of customer service in this shoe department, those feet will be bare because it is darn near impossible to buy shoes from this store. After this experience, we will both be leaving REI after several years and taking our business elsewhere. read more

Really grateful for Dr. Joe's patient and knowledgeable help about climbing equipment. He was very busy with numerous families, but he did a great job of helping each of us in turn. We really loved the store, but Dr. Joe made the experience. read more

Horrible staff & service, especially compared to every other REI I've been to. Put my name on the list for boot fitting, waited 45 minutes, and they turned me away because they "didn't have time". Came back the next day and they made me wait another 35 minutes. Meanwhile, I tried on clothes and then put on hold the ones I wanted to buy. They lost all the clothes and apparently never put them on hold under my name. So I just didn't buy them because I didn't want to spend another 30 minutes hunting down my clothes. The whole process of fitting boots took about 40 minutes. In the end, I was there for over two hours and had to pay for parking. read more

This place is amazing! They have a mini play area for kids on the upper level, rock climbing wall, and their employees were friendly! Will go back again as this is hands down one of the best REI stores I've been too. read more

This is my absolute favorite REI. The place itself is beautiful and the store is huge. I've also never even encountered an employee here that wasn't helpful and friendly. On a couple occasions I've even had an employee spend an hour helping me find the exact thing I needed and they seemed more than happy to help me read more

Crazy day at REI today! There was a 20% off one item coupon and dividends to be used by 4/10.....so everyone was out! We had fantastic help there purchasing new bikes. So many people were on hand to help us out and very friendly. Beautiful store....love all the departments and very cool to demo everything you could possibly want to try. I think next time I will try the rock climbing wall.... read more

I found this place so helpful. I was looking for information on snacks and drinks for doing a long hike on my 1st 14'r! A man named Bob works there and suggested the snacks/ electrolytes mixes along with salt tablets and the purpose for when to use. Big thanks. Love all the products. I also got connected with the REI app for some suggested trails to take thanks to Bob! read more

Fitting the right ski boots is an Art Form! Brian and Anna Kate were SUPER helpful!! When I need anything different, I'm heading right back to one of this skilled teammembers. Thanks for the great Customer Service!! Kudos also to Mr Colson for the ski overview in today's modern technology read more

This is one of the biggest REIs in town if not in the country. (prolly not the country) Anywhoo, they've got every outdoor contraption you could ever dream of. You can rent all kinds of shizzle here as well, and occasionally they sell said rentals for really good prices. Because to be honest, REI charges a bit more than what you can get the items online or at potentially other stores. But, everything they sell is super high-end gear, they have maps of everyplace you'd ever want to go, they have a little area to try out the potentially huge bike you're about to purchase, and a knowledgable staff. Oh, and a rock climbing wall. But the best part about this REI? It's attached to a damn Starbucks. Seriously? Shouldn't you be hydrating for activities related to REI merchandise? read more

This store is too big. Say WHAT? Too big? Yeah, way too big. There is so much merchandise that it's hard to find what you are looking for unless you have a map, a compass and a snack. Fortunately, they sell all of that at this store :-) Really tho, the employees are very nice and helpful. Every time I try to find something on my own I get lost and have to ask for help - they always deliver. The folks who work the registers are always way cool and very diverse - way cool. I really dig the climbing wall on the inside and the Starbucks is a nice addition too. As far as location goes this one is tops. Right off the bike trails this place SCREAMS come play inside and we'll help you have fun outside. You really can find just about anything here. Some stuff is top of the line and way expensive but there is always a cheap alternative which I like. There is ample parking and usually some pretty solid eye candy. Gotta love that :-) Whenever I ask people where I can get something for my bike they say REI. Going camping? REI. Need electric plug converters for travel abroad? REI. Craving a PowerBar? REI. read more

Since this location is the flagship store, it is HUGE! Parking is free for the first 3 hours I believe and they have a lower level to park if the main lot is full. This store is right off of platte river as well. Right when you enter, you are greeted by one of their friendly staff members and by the sight of a rock climbing wall. This store literally has anything you could possibly need for the outdoors. When I came into the store, they were hosting a Fourth of July sale of up to 30% off select items. Seriously how could you pass up this deal in the middle of summer?! They had backpacks for backpacking on sale to tents, sleeping bags, and camping gear on sale as well. I could go on and on because they also sell clothes/accessories needed for climbing, hiking, bicycling, stand up paddle boarding, and running. And you can't forget about your favorite companion, your dog, which they also sell accessories for. I absolutely fell in love with this store not only for their products but their customer service is superb as well! What better way to ask questions to the sales associates, who love the outdoors just as much as you do. They are quite knowledgeable as well. Just an FYI, if the store is out of stock on anything, you can order it online to have it shipped to your house with a minimum $50 purchase or to the store for free! Also while checking out, I decided to become a member because why on earth was I giving my points every time I shopped here to my sister-in law when I could be earning dividends on my purchases?! It's only $20 to join for a lifetime membership with no annual fees and you get a 10% return on merchandise bought at full price. Plus you get exclusive access to their renowned garage sales. So yea, I was crazy giving my previous purchase points to my sister-in law. Happy shopping fellow outdoor enthusiasts! read more

Grace and Sam were really really patient and really really helpful with my ski boots. They took the time to listen to my issues and help me figure out a solution. Keeping me long a life time customer. read more

Awesome place to visit. My daughter loved the rock climbing wall and they had some reasonably priced items. This place is high quality dont expect low prices. read more

I'm a fan of REI for a couple of reasons and one downfall. Here are my favorite things..... 1) Customer service is amazing. I bought my second road bike last summer and as luck would have it, 1 week after dropping some coin on a decent bike, I get in my first wreck and messed it up pretty good. I took it in the day after my wreck and they made adjustments and fixed the rims (slightly out of whack, nothing crazy) all with a smile on their face and had a good laugh that I just bought it and wrecked it. This was done for free and no questions asked. 2) Online store and the bargain bins are great. If you want something to be a bit cheaper, just wait a while and a similar product usually goes on sale. 3) Rewards point (membership). Yes you have to pay to be a member, but its a one time fee for a lifetime membership. Plus you get cash back rewards. Along with being a member, I get my first tune-up of my back either free or discounted off the already discounted member rate. Either way, that's a good deal because I know nothing about my bike yet and REI has knowledgeable staff. 4) Non-pushy sale floor team members. Yes they are there to help you, but no they don't push to up-sell you on something because even their "bottom line" products are good products. 5) Location - super cool location that is near confluence park, elitch gardens, and along the bike/walking path. Make a quick pit-stop in here to pick up a spare tube or just to browse and break up the ride once in a while. And here is the one down side of REI, and take this with a grain of salt and find out for yourself because I may be out of line saying this: 1) The downfall is that I feel their retail prices are a bit higher than competitors, but with that being said their returns policy is the best in the business so the quality of product is higher. read more

I'm going to say it. I don't think REI has enough selection. There I said it. I have a membership and I go monthly, but I can't help but think I'd be better off at a specialty running or yoga store. For all that immense space, I don't think they have enough selection for all the different categories they carry. I'm sure that's the point, but it can be frustrating if you can't even find a decent pair of pants that would be good outdoors and inside. They completely salvage themselves b/c everything I have purchased there has been top notch and held up really well. And anything that carries a Starbucks makes me so very happy. read more

I like the staff here, they are always so helpful and willing to help and answer questions when you go. They are also very friendly to service animals which is hard to come by. I really like that I can return a product if it isn't working like has a leak or something like that. I just wish they weren't so pricey, but there staff is very friendly. read more

Everyone knows REI. Well, everyone out West. Even some back east. You're basically an LL Bean shopper, or an REI shopper. Or in my case, you're both. Because if someone offers you ice cream AND a cookie, why are you not gonna double down? I've been to REI a hundred times before (Okay maybe a couple dozen) mostly to window shop, or for something fun to do when it's chilly outside, or to...you know...actually buy outdoor gear. Their customer service is always pretty good, with helpful people who both know the products they help to sell and seem to enjoy them in their leisure time. Buy climbing ropes, snowshoes, or biking boots and you'll probably get to hear a story about when that sales rep was outdoors enjoying similar products. The store itself (their downtown flagship store) it's large, fantastic, and a beauty to look at. It's comfortable, if a bit spread out and can be occasionally difficult to navigate as the building setup isn't terribly conducive to a really simple layout, but that is barely a detriment if at all. This review, specifically (and after several paragraphs of rambling!) is for their bike department. I had my old bike jacked, and after getting some REI gift cards for Christmas and recently getting an REI Visa card I figured it was the best bet to head to REI and pick up some new wheels. The salesperson that helped me was named Ellen and she was fantastic. What I intended to make a half hour trip with a test ride turned into a full fitting, three test rides, lots of questions and talking about bikes and then a purchase. From start to finish I thought the process was pretty good. It's a big decision so I feel like I could've used a tiny bit more hand holding but I'm really satisfied with the process, the personnel, and the product. I love the bike, have no regrets about the experience, and I'm also comforted by the REI 100% guarantee (I had no idea it applied to the bikes as well.) If at any time I'm dissatisfied, I can bring it back. How's that for reassurance. REI I love you, could I take you out to dinner sometime? read more

I'm a huge fan of REI and have been for years, and just love this store. It's a great location and building with a huge amount of outdoor equipment. The prices are good and the annual members sale are crazy busy (starts 20th of May this year). And of course brave kids can climb the wall or play upstairs in the playground, good times all around. read more

Had the walking shoes I wanted. Good service. I love the building, but then, I am a sucker for trolley cars. REI did a great landscaping job. read more

I love REI. And this REI is as good as it gets! Climbing wall, friendly helpful staff, outdoor school, and more! I've been an REI member for years and have come to this REI countless times... can't believe I haven't written a review yet! This location can get busy on the weekends, but why wouldn't it? It's huge and has all the best equipment. A few examples of how amazing this place is... I was searching for new hiking boots and a few of the people in the shoe department spent at least an hour with me making sure I found a boot that fit my foot, showed me how to test the fit, and made sure I was happy with it. They were patient and knowledgeable. Outdoor school: Ok, this is pretty cool. REI offers a lot of outdoor school classes, and I've taken two so far - intro to rock climbing at their indoor Pinnacle Wall and intro to outdoor rock climbing in Golden. Matt, Ross, and Alejandra were my instructors for the outdoor class (Matt and Ross were also there for the indoor one I took), and they were amazing. They all knew their sport inside and out, provided helpful tips and tricks, and were patient with all of us learning this new skill. I highly recommend the outdoor school... and if you get any of these three instructors, count yourself lucky. read more

This REI is pretty awesome! Platte location is the biggest one in CO. I really love buying things during there holiday sales. They helped get me ready for my Grand Canyon Rim to Rim trip. Answered lots of my backpacking questions and helped with fitting me for a proper pack, boots, sleeping bags and so on. Great place! read more

I miss you, O' REI Flagship store! There is nothing like you. You're HUGE! Your architecture, both inside and outside, is incredible! Yes you're overpriced but you fit the buck! I used to ride my bike to you. I used to bike along the river, watch the kayakers practice right next to you. I love the expertise that your staff, when not cranky, offers and I LOVE the outside area where you can hang for as long as you want, esp. when it's super sunny! They just opened an REI here on the N. side of Chicago but it is sooo not the same. :( read more

Completely OFFENDED after leaving the Store this morning!! I received phone call from one of your managers named Brian accusing me of being exposed and or having Covid 19 !! Seriously this is how you treat customers Now ? Harassing them ? I have zero personal relationships with anybody at the REI store, when I dropped off my skis I was was there for about 5 to 10 minutes tops each time . When I asked where this information came from details were not told . Just that he heard it from some employee .. While in the store I observed a Female employee sneezing and coughing and making fun of the fact that she was just sick and did not have the corona virus!! The first RULE in containing this outbreak is if you FEEL SICK STAY HOME !!!! And yet here our your employees walking around the Store obviously and admittedly Sick and your calling me !! Then tone your Manager Brian took with me was Abusive and accusatory the entire time ! And that's even when I called back to tell him how offended I was . Not ONE apology! I am probably not gonna Go Back out of FEAR of retaliation and more harassment! Shame on You REI read more

Bought a cruiser bike yesterday for my wife, Moon my sales associate was awesome. Super ground made the whole experience great. He even built the bike I wanted as they didn't have any on the floor! Keep grabbing employees like that and we will keep coming. read more

REI still hasn't caught on to the fact that women shop there or try to shop in the store. Wise up because I haven't been in the store for 4 years and you have competition. Women who play outside like good equipment but don't like being lied to or sold cheap stuff read more

My REI brand sleeping pad began leaking on my Colorado Trail thru hike and I had to replace it at a resupply stop. When I attempted to return the product to REI, I was told it was beyond the one year warranty. I pointed out the Nemo brand pad I replaced it with has a lifetime warranty and asked why anyone would buy the REI brand if they don't stand behind their products. They answered, "they're cheaper." Well, that is true in every way. Unless you only need your gear to last for a year, do yourself a favor and buy something the manufacturer stands behind. Very disappointed in REI. read more

Everything and anything for the great outdoors. Friendly, helpful staff, overwhelming size.

This place is enormous! I have never seen anything like it before. We shopped and looked for what seemed to be hours. The staff is friendly and helpful. And they seem to actually know something. If REI does not have it, it does not exist. The one and only place to go for outdoor stuff. read more

you want it you got it. They've got a full starbucks in here, you can rock climb here, they fix your snowboard and bikes here, you can RENT stuff here. Just go here. read more

This is the most helpful REI I have been to in and around Denver. The staff is friendly and definitely helpful. I usually venture over to the shoe section and those guys are just energetic and chill at the same time. I have even talked to the guys/gals in the watch section, and they do a great job too. I don't really venture over to Starbucks for coffee but I do like to sit there or even outside to enjoy the weather. Great location and a huge shopping space. I always look forward to coming to this location. I live closer to another location but this is my spot! read more

First visit to this location. I had called ahead to make sure that the item I wanted was in stock and they pulled it aside for me so that I could run and out on my lunch break. Whew! I was in and out of the store in less than 12 minutes. That's a win in my book!! read more

Coming to this REI is an almost overwhelming experience of outdoor goodness. We came looking for a backpack for our dog so he can carry his own snacks on hikes. The store is so big that we threw the white flag up pretty quickly and got help in locating said backpacks. The customer service is amazing and we walked out with a reasonably priced backpack! read more

I love REI, and visiting in this huge historic building is a special treat. Like all REI's the staff is well-trained and knowledgable. Prices are great, which I expect from REI and parking is surprisingly good for this part of town. read more

What is this "Holding Bikes" I'm here trying to Buy 2 bikes but they are on HOLD "unpaid".... I have the money, yet I have to wait behind for someone's Friday paycheck to decide "IF" he wants it... I wanted a Electra women's cruiser And a mens cannondale. Easy $2500-$3000 Sale. read more

This is my all time favorite REI store! It's situated downtown, right on the river in a gorgeous historic brick warehouse. There is also a Starbucks available inside the store and has plenty of comfortable seating options both inside and out. I love the wide selection of outdoor gear that is available here. Every time I walk into this store I immediately feel inspired. The staff is super helpful and very friendly. The store offers free two hour parking, just make sure you hold on to that ticket. After your two hours is up there are a variety of rates available if you decide that you want to stay longer and explore the river. read more