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    REI

    4.3 (91 reviews)
    ModerateOutdoor Gear
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

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    Lourdes M.

    Hubby was in heaven just being here. Browsing, looking for future outdoor needs and bought a simple souvenir for todays visit. The store is not as big as like other retail location but still there are huge options for sporty merchandise and gears. Section area is properly marked, merchandise are clearly labelled with its prices and clearances and on sales are easily identifiable. Store associates are helpful . Registers are pretty moving fast though there was a line during the visit. Of course, there is return plan in the future.

    Top quality brand hiking shoes.
    Noel M.

    Part of what I do for a living is evaluating and assessing a person's foot and ankle for choosing a proper supportive shoes. So, you can probably imagine how elated I am when my adult son asked me to help him select a good hiking shoes that he needed for his upcoming hiking adventure. The very first place that I thought of going with my son is this place. So off we went to this store. They have a large parking lot in front of their store. They are well organized on where they store the stuff that they sell so it was easy enough for me and my son to spot where the hiking shoes are. They sell high quality and reliable hiking shoe brands. I explained to my son the factors that he has to consider for good hiking shoes. We received good and knowledgeable service from the sales person in charge of the shoe area, he is well-informed, confident and experienced on what he is selling and suggesting, as he was explaining to my son the ins and outs of a good hiking shoe, I did not cut him off as I am very aware that all the information that he was giving regarding a good shoe was all correct. I commend REI for hiring such a very helpful employee and I also commend the salesperson for his patience, honesty and kindness in making my son's decision to chose the right shoe much easier. I highly recommend this place for anyone in need of a good reliable recreational equipment.

    Hsin-Yi W.

    My husband love the outdoor product lineup of REI so much and we did lots of shopping before quarantine. We placed an online order and selected curbside pick-up at this location. The decor is wide-spaced, bright and sporty. The shopping experience there was pretty cozy and we would like to stay longer. The customer service was super friendly, helpful and supported the pick-up quickly. The return policy is also super great that we can return within one year if we are not satisfied with their products. We bought 2 sets of Co-op Outward Low Lawn Chair which is a collaboration with West Elm. The chairs are in great quality with reasonable price.

    Hoka Clifton 6 $130
    Orla M.

    Located in Westbury- REI is my go-to spot for my running needs. They carry Hokas, which are currently my go-to running sneakers. I like their return policy! You can actually run in the sneakers you buy and if they don't work for you then you can still return them. A lot of places won't allow you to return worn sneakers. The thing is, with running sneakers sometimes after one run in them they'll hurt your feet and you'll know they don't work for you and then you just spent $160 for nothing. You can't tell by walking around a few feet in a store if they work for you or not. Thank you REI for your awesome return policy. The staff are always super friendly and helpful and they know the products well. The last time I went in to buy new sneakers the guy who helped me had so much knowledge on Hokas since he was just at a conference and knew everything on which one would be great for me. Super helpful. I also like their selections on different fuels to choose from. I've become a huge fan of Honey Stinger so I like that they carry a lot of different flavors. REI isn't just for runners, they carry a huge selection of hiking gear, mountain bikes, cycling gear and they even have beginner survival classes. So if you're looking to go on an adventure trip, stop in here and these experts will set you up with all the right gear. I also got some great hiking shoes from here that are super comfortable that I used for hiking all over Ireland. I got the brand Merrill and absolutely love them; they will last me for a very long time.

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    6 months ago

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    5 months ago

    Amazing store and service! Matthew was super helpful! Highly recommend this place to others!

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    4 years ago

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    3 years ago

    I want to like REI more than I actually like REI, and it comes down to prices. The prices are super high, and that's just not feasible.

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    4 years ago

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    4 years ago

    I dealt with Chris in the repair section of the store. He was incredibly patient, helpful, and pleasant, and he solved my problem.

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    9 years ago

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    Page 1 of 3

    Ask the Community - REI

    Review Highlights - REI

    All in all REI is clean, the people who work there are super helpful, and they have a lot of cool stuff.

    Mentioned in 6 reviews

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    DICK'S Sporting Goods

    DICK'S Sporting Goods

    2.6(100 reviews)
    0.5 mi
    $$

    It's that time of the year for me, I have to buy shoes for walking, running, and for everyday use…read more My wife and I went to Dick's Sporting Goods where they sell an abundant variety of shoes to choose from. I specially like their efficient system when I buy shoes, first I try to choose the item/shoes that I like, then I scan the shoe at their digital pad to find out if there is an available size for that item, if there is, I can digitally request it so that I can try it on, I just have to input my name then wait for my name to be called by the staff when they carry it out from their storage. The service was fast, systematic and efficient. I was able to buy new shoes in no time. Price is fair, they usually have red tags for sale items, shoes were properly arrange in each category. I really had a good experience going to this store.

    It is the biggest sporting good store in the area. At this location, there is plenty of choices for…read morestyle's and sizes... are most likely be available. Definitely you won't leave without buying something if not your first choice , an alternative. My husband had a great experience of availing the merchandise he liked in a fashionable way. Upon selection of the shoe item , he scanned to verify if there is available on his size and requested for it via the customer scanner located on particular station . He just seated and wait for his name to be called for item delivery. He fitted the shoes , was satisfied and purchased. I guess, there is a spot to leave the item if not happy with it. Looks like got to do all over again if needed a different item. Pricing is reasonable. Location is perfect. Pretty straight forward service.

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    DICK'S Sporting Goods
    DICK'S Sporting Goods
    DICK'S Sporting Goods

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    Orvis - It's all over in 2024

    Orvis

    3.7(6 reviews)
    0.7 mi
    $$$

    * Here is a extra star Orvis Why? Customer service and…read morequality merchandise. I have an addiction and its from this retailer. I've been purchasing our fall/winter clothes from both in the store and online. So far I've purchased a new Tweed Sports Coat, This Beaufort coat and I bought a coat for my wife. Lemme tell you about the Beaufort coat. The coat when you first touch it has a wax coating on it. That's right wax. Friggin wax!!! The wax is used as a water repellant, very slick. Every few years the coat needs to have the shell re-waxed. These coats (From what the salesperson explained to me) are handed down from generation to generation. You'll see all the ladies with their Burberry rain coats and they'll turn up the sleeves to show the Burberry pattern, Big shmeal. Orvis coats are functional and will last forever. There are so many pockets, they are made for duck hunters and fly fisherman. So they'll have pockets for hunting licenses, pockets for gear/ammo, you get my drift. This was all put into motion because I bought a Timberland rain coat out east at the Tanger Outlet Mall. I don't know how it happened but I got a bleach spot on the shoulder and on the sleeve. When Orvis opened in Garden City and I saw the coat with the wax system and jade green color? Sold! Sure it costs a few most shekels than the coat I bought at the outlet mall. If I have it for 25 more years? It's money well spent. Find this store!!

    I often shop at Orvis, both online and at this location. The last three times I came to purchase…read moreitems were this past December. Each time, an AWFUL experience. Not once was I greeted, or asked if I could be helped. Poor customer service. I will never come back to this location again. The employees themselves seemed small minded, maybe? I'm not even sure how to describe them.... I'm not kidding...is there something in the water over there or what?? Honestly, I'm not sure what the deal is, but in my experience, they seem to be very selective in the customers they decide to interact with. I feel like I'm in the twilight zone when I'm in that store. Like HELLO?! Can someone actually acknowledge that someone just walked into your store? As anyone who has shopped at Orvis, you know the clothes aren't cheap. You're paying for items with great quality.....perhaps a little customer service to go along? A few times, I overheard an employee (who also didn't greet me) ask another employee if she had greeted another shopper. She responded no, walked past me to ask the gentleman if he needed anything, where he declined. She then made direct eye contact with me, and went back behind the register to finish her personal conversation with another employee. Each time, there were only about three other customers in the store, including myself. One of these occasions, I placed my items on the counter, and the cashier stood there with her arms crossed. She didn't ask if I found everything I was looking, she didn't say a word to me. Very odd. So i began to look around wondering if I had cut someone off. Then, a male employee approaches the register and asks my if I found everything. On another visit to this store, when the cashier began to ring me up, I asked her if they had more shirts that were on the mannequin. I would have asked someone while I was shopping if they had ever asked if I needed help. Either way, her response was.."if we do, they'd be over there...did you check?" .....Really?

    Photos
    Orvis - Hello cutie, come to pappa!

    Hello cutie, come to pappa!

    Orvis
    Orvis

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    New Balance

    New Balance

    4.0(43 reviews)
    0.0 mi
    $$$

    Went to buy a pair of running shoes. Blake greeted us and sirst fit my husband for correct size…read more He could not have been more helpful and didn't pressure us in any way, showing us different sytles and price points. We left with a great pair of sneakers and a very good sales experience!

    01/30/36 Gone are the days of enthusiasm in retail sales…read more There used to be a thrill of serving a customer, a rush of adrenaline to get them to buy, a challenge to get a multiple sale on shoes. Nowadays, the thrill seems to be gone. I walked into New Balance, Garden City NY, I got half way in the store and it was quiet. No greeting, no, how can I help you today, or what kind of tennis shoe/ sneakers are you interested in. It's more like you're here for a reason and you're not going anywhere else. After I spoke first to the young sales rep and asked for the men sneakers and the wife with liye weight sneaker, he indulged me. Going forward, after I choose the type I was interested in, the rep brought the sneakers over, took the sneakers out of the box and left me alone to engage in conversation with his coworkers. Presentation not only matters with food, it matters in all things. The sneakers he brought over, laces were on a unattractive pattern. I'm not nitpicking, just noticing the difference in the present and the past. I'm all about paying a pretty penny for comfort. When I used to run half marathons, I tried to skimp on a pair of running shoes and long story short, after a 5 mile run, the next day, my feet hurt so bad, I could hardly walk, no more $65 imitation of NEW BALANCE. So I chose a two pair $199 and $94. I would say that the value I received was pretty fair for the type show I needed. I need one for physical therapy and one for every other day use. Of course after the weather clears up. In conclusion, there are improvements needed but time has changed and those changes may never come back. Not for nothing, a little bit more of working one on one with the customers when there's 4 customers in the store and 4 sales reps on the floor. Inspire more, yelp more!

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    New Balance
    New Balance
    New Balance

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    Champs Sports

    Champs Sports

    1.0(4 reviews)
    0.4 mi

    I won't come here never ever again. That staff here is sucks, especially a short fat spanish guy…read more They hide the yeezys and don't sell to the customer who was supposed to get, this is app reserved, customer reserved the sneakers on the app and pick it up in the store. This is not the first time they've done this. They kept the hype sneakers for themselves then sell over retail for profit or give the people who gives them cash. Worst people ever. I didn't get my yeezys which I suppose to get, that's why I'm writing this. They don't even deserve a star.

    I will give zero star if I can!! I bought a pair of Fila…read moreshoes on 8/3/2018, and I realized that I didn't really like it, so I went to return on 8/5/2018. That manager name is VICTOR was served me in very bad attitude and speaking very loudly about the shoes is used and worn. I explained that I just bought 2 days and even the tag still attached, so how is it going to be used? Then VICTOR side yes, people wear shoes with the tag on it. WTF!! IS this the right way that a manager speak to a customer? I think this is so RUDE. So I just wrote this review to the people whom wants to return your staff to champs in Roosevelt mall in garden city Long Island , take care your staff because they will refuse to give you money back because there is even ONE black spot on it. Finally I hope there is no more people will get rude service from their SUCKS manager VICTOR.

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    Champs Sports

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    REI - outdoorgear - Updated May 2026

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