Awesome professional knowledgeable staff griffin and Nick(manager) help us choose the right bike…read moreand gear. If your looking for a solid bike shop look no further, test drives, bike maintenance, and a huge selection of inventory

Bought three bikes from here. Very professional and worked with me to find the right bike. I…read moreappreciated the amazing service. Also, helped me with peripherals and appreciated my military service. Highly recommend this shop!

Quite a great little neighborhood shop. Lots of bikes to choose from and really awesome decor on…read morethe walls (vintage antiques everywhere, old bikes, old local artifacts, etc). The repair tech working fixed my derailer in about 1 minute the other day when I swung in to see if they could help. I had bought the bike there 2 months ago, so they just did it and didn't charge me which was really nice. Not saying expect free service! But am saying expect good quality service!

I was visiting from AZ to ride the hills in NH and MA. Hit a pothole while in MA which bent my rim…read more The mechanics at Bike Barn replaced my rim and readjusted my rear derailer that same day given I was from outta town and riding hills. Great service. I would return if I was in the area and needed service. Thank you.

I was a little disappointed in the experience at the Hudson location. The staff was less then…read moreattentive towards both my wife and I as we purchased well over $3k in golf clubs and accessories. The fitting was nonexistent and staff handed me two clubs to swing . The Taylor Made gold Kalea that she purchased were not fitted and pretty much off the shelf. I guess I was expecting a little more guidance. Not sure if this is how they treat new customers but if it is I'm sure they won't see many back.

Just did a regriping of my clubs they were helpful choosing what would work best for me. They did…read morenot have an Odyssey grip for my putter. They told me to buy it bring it there and they would put it on. They did this with no problem. Class act company.

Small shop with individual attention, I went here because they had used bikes and of course ended…read moreup buying a new one and a bunch of gear. Big plus for this shop- if you buy a kid's bike and want to trade up they will give you 1/2 price of old bike( trade in)towards new bike. A customer there before me(ungainly out of shape guy, 50" waistband and blue tooth) occupied the full attention of the young gearhead clerk, to the extent that we languished about 10 minutes and showed ourselves around in the cramped space. Finally a tall big guy (five kids he said) who may be the owner found his way out of the repair section of the shop and was quite solicitous (had kids pick out helmets and fitted them), though he continued to interrupt himself and wait on other customers and answer questions, whilst bluetooth guy- who bought nothing after his 45 minute discussion but must have been a big fish- got 1 on 1 time the entire visit. We were direct and to the point, and the only people making a purchase that day as far as I saw, but again there were many interruptions and I got the feeling that our business- buying a $300 kids' bike- was not as thrilling as talking bike shop with various aging males. The end result is that I spent 50 minutes in the shop where I could have spent 15, and wanted my time back. I politely advised the owner of this discrepancy in service (when he reappeared after the third interruption from the back) and he was kind enough to throw in the kickstand, water bottle cage and water bottle, and profusely apologized. He may possibly have ADD, which would explain some of it, but his behavior was echoed by the junior clerk who did the exact same thing when we were passed off to him at various points. I guess part of my ire stems from years of being treated (what I feel is) as a second class citizen or being patronized in certain more male-dominated environments such as auto repair shops. I am sister of 4 brothers, the happy mother of 5 sons and have worked in all-male settings, so I have absolutely no problem with guys and get along well with them. I myself have had jobs in a service/retail setting in the past and would never treat say, a senior customer differently than a youngster other than perhaps adjusting my pitch/volume or language to be appropriate to what they expect. I just wish more/most clerks in such settings would act as if middle-aged women were real people who are worthwhile spending time on, too. I would attribute this service defect to poor parenting, but it could be modified by training on the part of shop owners.

I am pretty fussy when it comes to the work done on my bikes but I have to say that I was…read morepleasantly surprised when I had my cyclocross bike worked on by the mechanics at Alternative Bike Shop. A friend referred me to them and I wasn't sure how they would do, being a smaller shop. But I was greeted by Vinny who walked through my list of repairs and told me it would be ready later in the week, which it was. He even called to let me know it was ready. I had a lot of work done but the price was as reasonable as I've seen. He could have skimped on a couple of things but they returned the bike having done an A+ job and the bike works almost as good as new. These guys are very friendly and really seek to understand your needs.

Just went here looking for replacement skates for my '10 skater. We meet Rob who was the most…read morehelpful sales person I have ever had the pleasure to work with. He went above and beyond to keep me in my prices rang and was honest and thoughtful with his suggestions. He walked me through the process of changing a blade and explained why it didn't work on the skates I had. When they didn't have the right size skate he looked at other pure hockey's and didn't try to sell me something I wouldn't be happy with. For this reason I will continue the longer drive to Pure Hockey Nashua. Thank you Rob for going above and beyond to support us!!

Great staff and great customer service. Staff is well educated on hockey equipment. They will not…read moretry to get you to spend more than what you need to. Highly recommended this place.

Great people, I had some minor binding issue and they were able to help me out with a new strap, so…read morethey made life pretty good.:)

NOTB rocks. I walked in needing all new gear. I first spoke with a reasonably knowledgable guy. He…read morehelped me by directing me to what type of snowboard I should be getting into. Good dude, but they didn't have the length I was looking for and I wanted to hop on the mountain same night. We shook hands and I was on my way out... On my way down the stairs, I passed the manager who was extremely polite in telling us he was happy to have us and to have a great night. Very cool considering I spent 30 mins there and was planning on not buying anything, yet. Turns out, the store manager (Dan) is extremely knowledgable beyond my means and has ridden or used almost everything he sells, fact. Long story short, he spends over 2 hours with me and I leave with a completely new setup... Never Summer board (he ordered the right length for me), Rome bindings, a 686 water resistant jacket, INI water resistant boarding pants, and a neck warmer. I spent so much money (by choice, he was not pushy at all), dude hooks me up with a few extras, puts my set up together to my liking, tunes it, and waxes it at no additional charge. This place rocks. It is NOT a discount snow gear store. You pay for what you get, including the service. They carry the brands that actually care about the riders and they personally ride their own gear too prove it. Shop anywhere you want, but make SURE you stop at NOTB in Salem, NH or Burlington, MA before you buy ANYTHING. Seriously.

I have been doing business with PFE at this location for more than 10 years, purchasing cardio…read more(bike, treadmills) and weight equipment (bench, weights, multi-purpose rack, lat machine, etc.). I have always been impressed with the service and quality, but a recent experience with a piece of equipment that underperformed reaffirmed my commitment to PFE. They were diligent in working with me until I was completely satisfied. I had a chance to meet people in sales, customer service, repairs, and delivery and all were top notch. I look forward to another decade of doing business with this company.

When I was in the market I researched many local places and even some online options for an…read moreelliptical machine, after the usual scratching and sniffing my wife and I went to their showroom. I specifically needed a (precision) custom machine that would work well with the lower ceiling in the basement and my weight. The staff was courteous and helpful and was able to recommend a perfect machine that works specifically for me and my needs. Placing the order and delivery was a snap! What more could you ask for when purchasing higher end fitness equipment!? I can not comment on the service and warranty aspect of PFE because I never had a problem OR service issue, which is one of the reasons why we decided on a local fitness machine that simply IMO would not break under normal use.

I hadn't purchased new hockey gear in over 20 years and walking into the store with all of the…read morechoices was a bit overwhelming! But Brendan was super helpful, knowledgeable and helped me find the right gloves. I also had my skate sharpened and they did a great job. I highly recommend this store for a great selection of gear but mainly for their customer service !

If you're looking for any needs for either hockey or lacrosse. This is the place! Billy and staff…read moreare second to none and always willing to assist. Really personable staff with great attitude and who wanna get you out on the field/ice