Quick Version: Poor customer service & overpriced items.
-
I was recently part of a wedding where everyone in the bridal party got their ceremony outfits from this store (along with the bride & groom getting additional custom outfits for other days). You would think that after getting multiple customers from one event, the staff would be a little more sympathetic to any issues that would arise with said outfits. Instead of any kind of empathy, when our bride's lehenga zipper broke on the day of the wedding & she reached out to the staff about a solution, she was sent some of the rudest messages I've ever seen from a business. Customer service is not their strong suit at all.
The bride has already posted all about her terrible experience so without going into too much detail on that, I will say that the way they responded to her proved my suspicions that they only care about making a sale. Many of our outfits were unstitched which at the time of buying them, we were told that they're so beautiful and such great quality. I purchased an unstitched lehenga worth $300 and used their seamstress, spending another $70 on alterations. I was unsure about the outfit because I didn't think the quality was worth as much as they were charging but as I've always heard that this store is expensive, I figured that's just how it goes. I felt like they were pushing me to purchase this outfit even though it didn't really look that amazing j & I wondered if they genuinely liked how it looked on me or not. Regardless, I made the purchase. (I will say that the owner was very accommodating with me regarding payment as I didn't have enough cash on me at the time. For that, I was super thankful.)
Upon picking up my outfit, the seamstress was not there so I was unable to try it on in-store & make sure everything was good but when I tried it on at home, the zipper for both the blouse and skirt immediately split apart. I reached out to the seamstress on my own and had it fixed because something told me not to go back through Rehana's. Since then, I've learned that if you have an issue once you've paid, it's no longer their problem.
This is the point where everybody else in the bridal party started having issues with their outfits. Sizing was off, zippers were breaking, and more. Then they told my friend (the bride) that unstitched outfits are garbage quality which strikes me as kind of odd -- why would you sell anything that you call "garbage?" And why did you tell us the unstitched outfits were so amazing if they're not good enough for you? I kept thinking that they would never wear these outfits themselves. They're just out to make a sale by any means necessary.
Unfortunately, I can't recommend this business to anyone because even though you might find something nice within the store, there's no telling what kind of service you'll receive. If you end up having an issue, you might get told off & judged. Their responses that I saw with my own eyes were so off-putting that I could never spend money in this store again. It's honestly a shame. I'll keep ordering my unstitched outfits online or shopping elsewhere within the community. read more