In patient therapy is fantastic. The facility is aging - not gracefully. Two beds to a room are…read morevery tight. Missing hot water for 5 days in the sinks and showers. When questioned on Friday about no hot water - plumber coming on Monday. Heat was just turned on in the rooms on October 6. The first floor common room has no heat. This is an area with tables and chairs for the family to gather and maybe share a meal. Just bring your winter coat. Saturday was warm enough to side in the garden area. Very nice but half is cordoned off with caution tape. Now 1 of 2 elevators are out of order. Room tvs need an upgrade. You could film a movie here set I the 60's. Let's talk about the food. I'm bringing in the meals each day. No access to ice water, water, coffee or tea or a microwave. All under lock and key. No patient refrigerator. Just come for therapy and your family had to pick up the slack on the rest. No heat and no hot water are no acceptable. Health code violations?

This actually happened at the facility in Chester but I was told all the Kesslers use the same…read morepolicies and I can't find a way to review the Chester location. WARNING if you use Kessler for in-patient rehab for yourself or a loved one (or any rehab, as this could occur elsewhere). If the patient has joint surgery, especially hip or knee, or is otherwise at high risk of pulmonary embolism and should be wearing IPC devices (alternating pressure cuffs) PLEASE CHECK with Kessler, before agreeing to discharge there from the hospital, that they will put the cuffs on within a few hours. They accepted my family member from Morristown Medical Center, where she had the cuffs on, and their own doctor ordered that she should continue wearing them to prevent PE. But unbenownst to me, Kessler has a policy of doing a doppler before putting the cuffs on-- even if they've already been on continuously at the hosptial-- and they admitted her when they would not have technician available. They left my family member laying immobile for 15 hours without the devices and she died of presumed PE before they ever got around to it. I wrote them and asked them to change their policy to either put the cuffs on patients without doing a doppler like the hospital does or to delay admission until they have doppler technicians available-- i.e. to stop taking patients who need the cuffs and leaving them without the cuffs for longer than recommended. The president of Kessler called me today to say they'll look into it but "I'm not going to tell you if we change our policies." I have no idea if they're going to change anything. IPC cuffs can significantly reduce PE risk for immobile patients in the days after surgery. So please, DO NOT go to Kessler after a joint procedure without confirming they'll use them if the doctor says the patient should wear them. In fact, confirm IPC device use with any rehab prior to discharge if the hospital is using them and the patient is still in the high risk period. Kessler Foundation also sent a donation request addressed to my dead family member weeks after she died there and weeks after I'd written the complaint asking them to change their procedures. Addressed to the patient who died there. Asking her to send them money. The president did agree this shouldn't happen and said he would try to prevent it from happening to other people. What he did not agree to do was stop accepting patients who need IPC cuffs during times when they have no intention of putting them on.

I have been to urgent care for weight loss and, they are knowledgeable and kind and caring as to…read morewhat you need and how to proceed. Between intravenous care and injections I Hv been able to finally lose the 6 lbs that has been stuck on me for years. If u are struggling to lose wt you should call maywood urgent care and start your journey to a healthier you. I Recommend this place to anyone. Care is great and staff is even better. !!!!

I contacted this urgent care after experiencing significant stomach pain from a medication that was…read moreprescribed to me and called to ask about alternative options. After multiple delayed callbacks, the physician eventually spoke with me by phone. When I asked reasonable follow-up questions about medication side effects, the conversation escalated. The physician became verbally aggressive, stated there was nothing further the urgent care could do, and originally refused to provide her name. The call was then handed over to the manager, who immediately raised her voice, spoke over me, accused me of demanding medications, and continued escalating the interaction. When I stated that the call was being recorded, she incorrectly claimed this was illegal in New Jersey, used profanity, and abruptly ended the call. I was calling as a sick patient trying to discuss side effects and treatment options. The way this situation was handled was unprofessional and disappointing. The fact that this is how they treat sick patients who are just asking a few questions is very telling about the "care" they provide.

Staff for the most part is very professional although I wish they would use less per diem workers…read more Those people don't know basic things like changing people into day clothes.

Severely understaffed. There are caring techs but few and far between. Management does not take…read moreaction when needed. My mother was then transferred to another facility in Ridgewood where she thrived as a result of much better management and hands in approach. I would not recommend anyone go to this establishment, sadly.

I was skeptical about going to the surgery center at first. I do not like driving in Fort Lee, NJ!…read more I took a dry run so I would know exactly where I was going. I discovered I needed to allow lots of time for traffic, especially in the morning. They called me pre-op to get all the necessary information and answered all my questions about my transportation. I was having local anesthesia, so I was able to drive myself home. When I arrived I was greeted and made comfortable in the waiting room. It is very clean! Pre op nurse Elmer did everything correct. Thank you to Josephine, RN who visited me in pre-op. It truly helps when you are a little nervous to have kind and considerate people speaking to you! They informed me of exactly what would happen. Or Nurses Cristina and Karen and Dr. Ekstein spoke with me pre op and during procedure so I knew exactly what was going on. Everything went according to plan. My recovery room nurse Lorraine gave me written and verbal instruction, offered nourishment and assistance, answered all my questions and saw me safely out of the building. I was very impressed with the center, the staff, the kindness and professionalism. I am a nurse and it's pretty hard to please us! A+ in every way.

I had a wonderful experience at HCSC. I underwent a septoplasty by Dr. Rosemary Ojo from Englewood…read moreENT. The practice uses this center for most of their procedures. Everything from start to finish went fine, and I was very happy with the level of service I received from this facility. In the week leading up to my surgery, I received several calls from both Englewood ENT and the Surgery Center to ensure everything was set for my procedure - from paperwork to schedule changes and beyond. I prefer more information than less, so I was happy to receive even a quick phone call or text to update me on even the slightest change. The hardest part about this center is the location - it's really tucked in to a bizarre neighborhood in Fort Lee. However, the location sent me a direct pin to the front door which really helped. (When looking it up on Google Maps, the ETA was slightly different. The listed location on Google Maps is not as accurate at the pin they provide, so use the location that the text message sends out.) I was also grateful for the message about the parking they sent beforehand - the place is undergoing construction and they gave us a head's up about how it may be different to find parking. Obviously, for a surgical procedure, one can expect to be there early to make sure everything runs smoothly. I arrived 90 minutes before my scheduled time (7:30am). The gentleman at the front desk was kind and informative. You basically submit everything before you go, so you only need to sign some paperwork before you go in. The waiting room is also very chill and comfortable, with a TV screen that gives you up-to-date patient information so your guest can know what's going on. Upon entering pre-opt, every person was lovely, kind, and informative. Shout out to Elmer who took my pre-opt notes while I was getting ready! I am a talker (especially when I'm nervous) and the nurses were very happy to engage in conversation with me. While I was finished and waiting to wake up from anesthesia, the Center and doctor called my dad to let them know how I was doing. Upon waking, AJ took care of me - she's awesome! I was out and ready by 11am. I really could not have asked for a better experience!

This rehab facility is pretty ok. Nurses or CNAs are on around the clock. I was there for a week…read moreand I was pretty much taken care. A few aides are a little lazy or rude but most were fine. I know they are busy. I was on the 2nd floor which I think they call sub acute. Majority of the people there are seniors and live there full time. So if your young like me it can be a little frustrating to deal with the full time residents who can be annoying at times with the noise. I just told my aid that my room mate is causing undue noise and it was handled. I'm an esmoker so I was hassled a little bit about smoking near the building so I just moved to the parking lot in my wheelchair. Food is rated 6 out of 10 in my opinion.

This place was absolutely excellent... I've had experienced 3 different nursing home / rehab places…read morein my life ....they basically all do the same thing , so you basically have to look for a good group of people....the staff , the nurses & the aides are all top notch...very approachable with no attitudes , and genuinely care ....this is the place to go if you need this type of service

I'm here for an ankle injury & in just 5 sessions so far, I feel 100 times better. The pain is 99%…read moregone & ankle mobility has increased greatly. Chris & the other therapists & clinicians are very proficient, knowledgeable, & put patient care first always. Chris is my personal "ankle whisperer" as I didn't anticipate feeling so much better this fast. Doreen is so kind & friendly, yet also on top of it all when it comes to questions regarding insurance & scheduling. I highly recommend this place & will add that I've seen them work with the balancing program with seniors and it looks very good yielding noticeable results sooner than later. I also love the cleanliness of the entire facility (& bathroom). Keep up the great work!

I had Total Knee Replacement and Chris Ford PT was very professional and got me on my feet…read morequickly. He is very caring person and wants nothing but the best for his Pt's. I didn't feel like a number as other PT centers make you feel. He is very hands on and wants nothing but the best for his Patients. His staff is also great,always helpful and answer any concerns you may have. I would highly recommend Chris and his staff to everyone.

Great staff that are very helpful and courteous. The front desk ladies were engaging and great in…read moreexplaining the process. They have long hours, and can work with your insurance to make your experience easy. Located in a shopping center with plenty of parking.

This office is highly recommendable any one who need physical therapy. Dr Richard and Dr Ryan…read moreshould be thanked not only their professional experiences but also their amicable manners to patients. All of staff are so kind and helpful. Personal thanks to Yllnora at front desk. Her handling issues was experienced and always helpful. Special thanks to PTAs who have good hearts and understanding patients pains and hardships. They all hard working for long hours with lovable smiles. Thank you for all of you!!!

Great place so far. Been there a few times and the staff at the location are great. Definitely…read moredifferences on PT individual assigned but everyone is very professional.

I cannot say enough about the amazing staff at Spectrum! From the PT's to the aids they all are…read morewonderful. My PT Colleen is the absolute best. She is very knowledgeable and make you feel completely at ease. She welcomes any and all questions you any have. The office manager is super friendly and works with you and your schedule to get you the best care. Spectrum makes you feel family not a patient! I would highly recommend them to everyone!