The only reason I'm giving this place 2 stars is the great treatment I received from Jen in the brief time I was there. I will say that the PT staff is wonderful. But I've always believed that a place is only as good as everyone involved, and I can't overlook the treatment I received from their receptionist, who REALLY needs to rethink her career path.
Here's my experience:
Three weeks into my treatment, Jen informed me that she'd be going on vacation and I'd be seeing someone else the following week. No problem.
The following week, I show up and Miss Congeniality informed me (and the entire lobby) that "You don't have an appointment today, you're not on the list". I reiterated the conversation I had with Jen the previous week, but she continued to state that "Sorry, I don't see your name, you don't have an appointment today". This went back and forth, with me telling her I'd been coming for almost a month, to no avail. Finally, she heaved a huge sigh, rolled her eyes, and said, "Fine, hang on. I'll see if I can find you someone else." Yeah, okay. I canceled my upcoming sessions and walked out the door.
Sorry for the inconvenience, B. Maybe try more fiber. read more