I was so frustrated at my experience, that I've waited over a year to review Foundation PT, more…read moreaccurately Brad Powell, to be sure I felt as disgusted at my care, a year later.
I was extremely concerned about getting a good PT upon double fracturing my tibia March of 2025. After much looking and asking questions, I had high hopes for Foundation PT.
The staff is helpful and very friendly, and I thoroughly enjoyed them. However, Brad Powell, was just too busy to adequately care for me. When I met with Piper, she was great. When Brad P took is obligatory "turn", he was helping 2 patients at once. He'd tell me he wanted to "watch" me do something, which was really code for, it's my other patients turn, so I'll pretend to watch you, while I help them. Then he'd proceed to completely ignore me while I did the assigned task.
At one point in my care, I was given a questionnaire about my feedback. I was honest, and that was a big mistake. I complained at his lack of clear explanations, and I was treated with passive/agressive , condescending behavior. I'd tried to reach out to Brad several times after appointments, for clarification, but could never get a call back. He was not happy when I brought that up in the survey.
About that same time, we got talking to a cute girl who told us she'd been hired to clean the beds. You could imagine my surprise/concern when she was leading my therapy a week later. She had no idea how I was supposed to do my new tasks, and that was about the time, I'd had enough.
I also felt they didn't listen to my concerns. When I repeatedly told them my leg was hurting worse than when I'd fallen and fractured it, they ignored me. I know they followed my Dr's 'prescription' but a few weeks later, I found out I'd been misdiagnosed by the Orthapedic, and my leg was, in fact, substantially worse than when I initially fractured it. The misdiagnosis and treatment were on the Orthopedic Dr, but if he'd have listened to/heard me, some of the problem might have been discovered sooner. I'd think twice about going there, and maybe head to Intermountain PT, where they only help 1 person at a time!!