Great service. This has been my bank for 10 years. They beat out my other bank in every way. The website is great on the phone, too.

This is the worst bank I have used in my entire life. The worst customer service and the worst online interface. They make it incredibly inconvenient to set up autopay to make it more likely for you to pay interest. Instead of being able to set up auto pay online or even over the phone like most banks you have to call them to have a form MAILED to you which you then have to fill out with your banking information and then go to the post office to MAIL IT BACK. Which is absolutely insane!!! I had set up autopay a long time ago and then didn't use the card for several months. When I made a $6k purchase on it I assumed my autopay would still be in place but I guess not. One day after my payment due date I noticed my payment wasn't processed. I immediately paid the entire balance and asked them if they could please waive the interest fee since the autopay wasn't processed and I paid it 2 days before the statement closing date and they said that wasn't possible. So now I have to pay interest on $6k when I had the money to pay off the card the entire time they just scam you with the autopay complications. I am closing my account and I will never use this bank again. Just want to warn everyone of this scam artist bank so you can avoid this happening to you too. read more

I've been with this bank for 10 years if not longer. Today, I had my card CLOSED due to Regions now sending out texts asking if a charge was done by the account holder or if it was fraudulent. I definitely love that they are checking that out BUT I was told that because I didn't respond my card was closed. THE TEXT WAS SENT TO MY SPAM! I went to use my card to get gas and I was so surprised it declined because I knew I had funds in my account. An hour later after using the chat app and calling the fraudulent department I was told they could do a ONE time ATM withdrawal from my card! The ATM costs $2.50...you going to pay that back, Regions? I bet not. I've had issue after issue with this bank and I'm DONE! This was too much. I shouldn't have to respond to YOU on a timeline to make sure I'm able to access my funds! I don't at all recommend this bank and I've heard so many fabulous things about Chase Bank! I recommend going there instead because no matter how long you stay with Regions it will NEVER get better! I started this account as an 18/20 year old something and now I'm in my 30s and wish I had picked a better bank! My dad and my sister have both left this bank a while ago and I definitely wished I had followed them! Regions, it's time we break up! read more

I wrote a review in 2018 because I was so displeased with this bank. However, my daughter kept a credit card (with a zero balance) open as this was her longest credit line and history makes up part of your credit score. Out of the blue Regions sent her a letter and stated they closed her credit card. I would think they would contact her first and ask if she wanted to keep the card active. When she called the 1-800 number the rep stated I can do you a favor and open another credit card. She responded and said so your solution to me being upset that you closed my longest credit line without my permission is to open a new credit line with a limit so low that it is unnecessary? He responded yes. I would steer clear of this bank. The customer service is terrible, they treat their clients poorly, upper management is non-existent and front line workers are not trained adequately. read more

Regions is probably the worst bank I've ever dealt with. As a small business owner, I need a bank that goes to bat for me and makes my business a priority. Regions has shown me over and over how they do not prioritize small business. Just in the last month, it has gotten even worse. They fell on their face completely with the PPP - never even looking at my application until the government opened their second round of loans when I got my application in within 48 hours of Regions accepting applications. Then, I wrote a check from another bank account I have at another bank to an employee who banks at Regions and they decide to hold the check for nearly two weeks!!! When I reach out to try to help my employee, no one can help me as one contact is out for a funeral the first day and the only person who can help the second day is out on a family emergency. Hopefully, today, on day 3 of asking, I can get my employee his money. The money cleared my other bank 6 days ago! After communicating with the only manager (who is new & I've never met) that can do anything about how unhappy I am with the bank, he tells me he has my accounts all set to close on July 1st. WHAT??? Customer service is nonexistent at this place. Do yourself a favor and stay clear! read more

Angelic, the branch manager went over the top to help me! Very helpful!! I needed something done that was very time sensitive - she went way out of her way to help. read more

Initially when they were trying to get my business they were great. However, the online services shut down with no apparent reason forcing you to call the "800" number where you are guided through way too many menus by the robo-operator. It takes about 3 minutes to get in queue for a 'real' customer service person. I gave up waiting in queue after 30 minutes, really. I called my local branch and they were only able to give me the same '800' number to call. I despise companies that hide behind robo-operators and make it tremendously difficult to speak with a real person & actually resolve an issue. Eventually spoke with John Sanchez, branch manager--no help. Suggested that my computer had a problem & that I call the same '800' number.... He just blew me off. read more

The Regions online banking system has been changed. All the information that has been input into the system since the beginning of the year is completely gone! If the management really cared about their account holders, they wouldn't have allowed this to happen in the middle of the year. What a bunch of idiots...... I don't think I want to continue allowing people who are just plain 'stupid' to use my money. I will be checking out another bank. I am really, really mad about this!!! I have used this bank for years. This is the first time they have let me down. But it's bad enough to make me want to change banks. read more

I went there today to deposit 40 bucks cash. The line was way too long (last time I was there they were saying how short staffed they are), so I decided to deposit my cash into their ATM. BIG MISTAKE! Not only did it eat my ATM card, but it also ate the cash I was depositing. I went up to the window to tell the lady what was going on, but she was still dealing with other customers so while I waited on her to come outside, I called corporate and they said it didn't show on their end that the deposit was made. I ended up going inside and they had to cancel my card, reorder me another one, and put in an "error report." So I left with no bank card and the 40 bucks I was depositing had vanished into thin air. They said it could take 10 days to look into it because they don't service their ATMs themselves- it's outsourced to another company. I know things like this will happen with technology, it just sucks that more couldn't have been done so that I left with the money I was trying to deposit. I did learn a HUGE lesson today though....DON'T EVER TRUST AN ATM TO HANDLE YOUR MONEY!!! read more

I have used the bank's credit card for more than 30 years. I learned this morning I cannot find my card. I had one question but could not get an answer through the automated system. There is "number" to push for what I needed. I hate this new service and when I pay my bill in full on the 14th of this month, I will have a new card from another location. Sorry the top dogs of this bank made this decision. read more

We've been with Regions for just over a year now and if it weren't for the ideal location and hassle involved in changing banks we would have left by now. Every time I go through the drive through (which is 3-4 times a month) it takes way too much time, one time start to finish it was almost 15 minutes and there was only one car in front of me when I arrived at the drive through. I recently had a bill pay issue where my payee said they never received their check even though bank records indicate it was sent and delivered. I called online banking, waited on hold for over 20 minutes only to be told, sorry our online banking system is down with no ETA on when it will come back up so you will need to call back. REALLY? I informed the agent I had waited on hold for 20 min and would someone please call me back when the system came back up. He said yes my supervisor said he would...he took my name and number and I've been waiting for 4 days now for the call back. read more