I am an executive who has lived in NYC for 8 years now and it has taken me this long to find a salon that is professional, thorough, respectful of the customer, reliable and superb. Reggie and his team are top notch. I waited to write this review until I experienced several visits so it is with much experience that I can say with the highest degree of confidence that this is a top notch salon. When we women go to a salon, we expect to be treated with respect and taken seriously. Most salons in this city treat ladies like crap unless they are the $$$$ salons and even then they will blow you off and inconsistently care for your hair. Just because it's NY is no excuse, and Reggie and his team understand this. They demonstrate at each and every visit that you are deserving of high level service and superb hair care whether you are getting a shampoo or the works.
When I first arrived at The Hair Lounge NYC, I had hair in a ponytail because it was such a mess and that was about all I could do with it. Reggie immediately saw that i was in severe need of a major hair intervention and he rescued me and my desperate locks. Getting that fried crap cut off and rejuvenated was like hair therapy. Reggie and Tiffany and Charles made me feel like a million bucks! They were really professional and they listened. They took time to learn about my lifestyle, type of work environment, how much I work out and they created a look that brought out the best in me and worked with every aspect of my life. They also proactively took the time to show me how to care for it.
Here is my typical user experience: This is what happened on first visit and it is the exact same experience every time:
I arrived at the salon and was greeted by Charles. He was so nice and professional. He welcomed me to the salon with a very genuine smile, showed me where to hang my coat, gave me a nice silky robe., told me that they would be with me shortly and offered me tea coffee or a glass of water or wine. Wow! I opted for tea and he brought me a cup of tea (good tea) with a wedge of lemon on the side and various sugars, etc on a very nice tray - not lipton in a styrofoam cup with attitude.
In less than 5 minutes, Reggie came over to me and welcomed me, shook my hand and introduced himself. He told me he was finishing up his client, apologized for the wait (there was no wait and I was early!) and explained that Tiffany would get me started. She then came over and took me to a chair and provided me with books to look at various hairstyles. i had some on my phone already so I showed those. Reggie then had a discussion with me about my lifestyle (details - work, exercise, how much do I sweat, any health concerns, etc and how do I care for my hair at home and how much time do I have, etc) very thorough! He then looked at my hair and explained very nicely what it would need. I wanted a short cut so that is what I opted for and he and Tiffany went to work bringing my hair back to life. They were very particular about what products they used on my hair. They were efficient, gentle and kind. In the end, I floated out of the salon with a beautiful, rockin' do and I have been able to take care of it even with my biz travel, vacation to the beach and all my intense gym workouts and it still looks good and it feels great. My hair no longer breaks off and it's silky even when I do it myself. During each visit, they always greet me with the smile, offer something to drink, take great care and show that they care about me and love what they do. It doesn't get any better than that.
Reggie, Tiffany and Charles have great camaraderie with each other and their clients. I noticed something very important here. In all the times I have been to this salon, I have NEVER, EVER heard any of them make a disparaging remark about client or joke around at the expense of a client. They talk about music, what's in the news, their doggies or kids and tv shows and food and whatever their clients are talking with them about. It is refreshing and allows you to have a truly relaxing experience because you know they are doing amazing work with your hair and treating you and all of their clients with respect.
It is with great enthusiasm that I go to The Hair Lounge NYC to experience their hair therapy. I have fun when I'm there, feel and look great when I leave and am more than happy to pay them good money for superb, consistent service and give them tips, too. They are beyond awesome and I highly, HIGHLY recommend this salon. read more