My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

Great service, fair prices, quick work. friendly staff …read more I have had my last three sets of tires from Vondelehr installation was quick and service impeccable as always. they also do tire patching, suspension work, alignments and more. Would recommend them to anyone needing tires.

Love this place. Spoken with John when I come in, always a pleasure to deal with and very generous…read morewith his time and good advice. Helping me out with tires, brakes, and alignment on an old Mercedes. He's a car guy and I appreciate that. The shop is a good place to hang out if you need to wait for your car. They don't do state inspection but that's not a problem for me. Big recommendation.

I called them yesterday to see if my tire was in stock, they were quick to let me know that they…read moreare able to order the SAME day, notify when it arrives, and be able to replace my tire. Same day!!! That's amazing! Quick service and they were really nice! 10/10 customer service, exceeded my expectations! Such an amazing team!

They failed to put the tire on correctly the first time for the 3rd visit in a row. They also bent…read moremy rim and the tire is flat just hours after installation. I can't believe this is real.

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

You already know they the best for anything tire/wheel related lol…read more Nothing much to say

I visited this location today for a set of tires and my experience was HORRIBLE!!!! For starters,…read moresomeone looked like they may have taken a nap in my passenger side seat. My chair was laid all the way back and they told me that they sat in the seat to look for my tire lock in my glove compartment, then stated that no one sat in the seat. I had a pair glasses in my passenger seat that one of their techs STOLE. The glasses were $100, however it was my hard earned money that paid for them. It's not about the price but more so the PRINCIPlE. The manager was the worst and I would NOT RECOMMEND this location or business to anyone. Please make sure to remove your items from your vehicle if you choose to visit them. The worst customer service EVER!!! BEWARE... the 1 star was given because I had to give a rating in order for the review to be posted. This location should not receive any stars.

I've been meaning to post this for a while -- a few weeks ago I woke up to a flat tire. Call the…read moreguys up at Mincz and they had me in and out with a fresh tire and about an hour. Friendly staff incredibly welcoming, and I didn't feel overcharged as I often do at the mechanic. Thanks, yall!

I can't recommend these guys enough. They're great. Do really good work on your car. They're really…read morefast & don't overcharge you for things you don't need. They are probably the nicest people you ever made when it comes to dealing with your car. I suggest them to everybody I know. I've been using it for over 20 years. Probably some of my favorite mechanics ever.

Magnificent Mohamed and the team at Black Optix . They did a great job on my 2024 Toyota Prius . I…read moredropped my car off at 1 and it was ready a few hours later. Mohamed answered all the questions and concerns I had about which package to get. He was super responsive and helped make this process really easy . I will tell everyone I know about the customer service , quality of work and overall price.

Writing to express great appreciation for the fine service provided by Tracey Holloway. We were a…read morebit shell shocked after our car accident and Tracey went above and beyond to make our repair experience easy. This is a good business and she treated us with much compassion and kindness. The whole process was a breeze due to Tracey's work. Wish all businesses had a Tracey.

They do what I ask, they tell me upfront what needs done, and wait for my approval. They don't do…read moremore than I ask unless I request an investigation. They get work done reasonably fast and I trust them. Also, they don't talk to me like I'm a dumb girl in a man's world (this matters in the realm of cars).

Where do I even begin? After everything that's happened, I will never trust this company with my…read morevehicle again. A few months ago, I brought my vehicle in for an oil change and was supposed to receive a tire rotation because I purchased my tires there. The tire rotation was never done, and no one told me my brakes were in serious condition until after I had already paid. Almost immediately after leaving, my brakes started making noise. I was told I had enough brake life to make it until my next oil change. That wasn't even close to true. Before I reached my next service interval, the brakes were grinding, and I was suddenly facing nearly a $600 brake and rotor replacement. If my brakes were already that close to failure, why wasn't I warned before they destroyed the rotors? Then, after paying for the repair, I was once again told I would "probably need brakes again" on the exact same side. That made absolutely no sense and only raised more concerns. The worst part came after my most recent visit. My vehicle started feeling like something was wrong, so I inspected it myself. I found one lug nut completely missing, and the rest were loose and barely holding the wheel on. I'm incredibly lucky my wheel didn't come off while I was driving. That could have cost me my life or someone else's. At this point, I have absolutely no confidence in the workmanship or safety standards at this shop. Between the missed tire rotation, the lack of warning about my brakes, the repeated issues with the same wheel, and the dangerously loose lug nuts, I cannot recommend this business to anyone. I strongly encourage every customer to inspect their vehicle before leaving because what happened to me should never happen to anyone.

Great prices! They also have financing available. The lobby is clean and comfortable.read more

Came in 20 minutes before they closed on a Friday with not just one but TWO flat tires, and not…read moreonly did they help me without any questions but I got the most affordable service you can find in RVA. They do tires and small stuff like oil changes and breaks but not anything engine related. Next door is an auto shop if you need anything but Barbara in the office helped me track down a place to get an alignment (since the machine was down) as soon as possible since I was trying to leave town the next morning. They were all very helpful and couldn't have asked for better service.

This shop has became my go-to since moving to Richmond, they always get me straight…read more Every time I've been they do an amazing job, and have also SAVED ME MONEY by letting me know when they've overestimated the cost and/or a service doesn't need to be done yet. Everyone is so kind

I called about getting my car inspected and was told to be there right at 7:30 AM. I arrived five…read moreminutes early. There were two people also in line. I only needed a state inspection. They had my car for almost 11 hours and never touched it. They never called me with an update. I called several times and the technician was short tempered and unhelpful. In the end, I had to pick up my car without the service being completed or the car being touched at all. We will not return.