CURRENT RESIDENT: Been living at Elm Creek for 10 months and people are smoking in the building. It…read morecauses our apartment to smell like an ash try! Management has not handled the issue and does not reply to emails. Also poor communication even when you talk to management in person. As a resident of Elm Creek we have received one news email to all residents reminding them not to smoke on the premises. This has been an ongoing issue since we moved in and we picked this residence for its non-smoking status. If you are looking for a non smoking apartment or one that doesn't smell like an ash try then I would look elsewhere. Update 7/7/2018: Thank you for the prompt reply. Management handled the resident who was smoking and did not allow them to resign their lease. Thank you very much for your help in handling this issue. Due to the prompt reply and dealing with the issue I updated my star rating to 4/5.

The roof over the pool did not open as promised, the hot tub was broken, and there was a vicious…read moredog allowed on the property. The management did not offer solutions to problems. I'm glad I moved out.

We have worked with Cary for 9 years. Highly recommend. She is friendly and very helpfulread more

Joyce in the office is the first one that you will probably meet. She is the most caring and…read morewonderful person that you would ever want to meet and she will make you feel very welcome and right at home! She is quite a lady!

Been with them for over a year now and my experience been great so far. Some minor issues of…read morecourse, but it's a great community overall.

Have been here for the four years. Has been a good experience this far. Staff attentive, especially…read moremaintenance.

DO NOT MOVE HERE IF YOU VALUE YOUR SLEEP…read more Quiet hours in this building are basically just a joke. After contacting management multiple times about a neighbor blasting bass music during quiet hours at night (and now even at 5:45 AM on a Sunday), the only solution offered was to call the non-emergency police line myself. Management has told me they cant really do anything except send warnings and start a long eviction process which means the noise just continues. Very disappointing.. for the price I'm paying, it's ridiculous that I can't sleep peacefully in my own home.

Great property. Great location. Beautiful amenities. We have been renting there for over a year and…read morereally happy with the building, our apartment and the management team.

Keisha who works in the office is absolutely wonderful. Her knowledge of the property is always…read morehelpful. Keisha always accommodates the needs of the residents as I have witnessed first hand.

5-year tenant here. Three major ongoing issues: (1) No heat -- my heating unit has broken down 10+…read moretimes and as of today I still have no heat in freezing temperatures with my wife at home. (2) EV charging at $0.43/kWh -- more expensive than a Tesla Supercharger. (3) Parking fees reinstated after being given to us as compensation following a fire at the property. When I approached the property manager to discuss these concerns respectfully, I was told "you already signed the contract" with zero attempt to help. Long-term loyal tenants deserve better than this.

I really wish I could rate these apartments higher but the price is just not reflecting what we…read moreexpected. Our monthly utilities are often $100-350 above what was advertised due to poor insulation. The apartments use electric heating, so even while setting the thermostat to 65-69° during the winter, the electric bill was consistently above $300. Even in the fall, our bill was high ($180) due to the electric heating and AC as well. I have noticed on Comed our bill is on par with other residents. Management is aware of this issue yet has done nothing. Even on their cost sheet of the apartment they do not list electricity as a fixed cost. We moved in August and the first smell in the apartment when we walked in was weed, I should have known not to stay then but they make it very difficult to negotiate leases. Besides those two issues, the unit is quite nice and community a plus. Well maintained grounds and facilities. Just wish we paid what we signed up for.

STAY FAR AWAY this has been the worse apartment I've ever lived in, water leaks through windows…read morewhen it rain, staff don't answer emails, it's been 2 weeks and I'm still waiting to get a response

Our remote office relationship with Regus Oakbrook Pointe was great, until it was not…read more Things were great when we started. Our team was able to pick up our mail at their convenience between 8:30AM and 5PM M-F and clients were able to do the same with keys which the administrative staff helped us out with as needed/hourly. I resigned a 2 year agreement without hesitation as things were working swimingly. We even spent the extra $$$ to have our logo placed on their door sign. Then... we were told that the door would be locked at this location, so when we arrived to pick up mail or clients arrived to pick up or drop off keys, they were greeted with a locked door and hopefully the administrative staff were at the desk, otherwise they would have to call a phone number posted on the door to get someone to answer the door. While not ideal, not a complete barrier to what we needed. Then... my team would go to pick up the mail or set up/pick up keys and nobody would be there. We received calls from clients stating the same. We even arrived to another Regus client standing outside the door saying that they had been there waiting for an hour to get their mail and she actually talked the cleaning lady into finding the keys to open the "secure mail drawer". Very secure, but we both got our mail, the admin team was still nowhere to be found. Then... we were told there would be "limited administrative support" between Noon and 2PM, and basically we should avoid those hours for mail pick up/anything really. Now this was not ideal at all as when do you think clients or our team has a minute to grab keys or mail? Yep, around lunch time. But we tried to make it work and advised our team and clients to avoid those hours. However these issues continued even around the hours that were advised to be limited support. We got calls around 4:30PM saying the lobby was dark and they were unable to get in. One of my team members waited about 20 minutes around 4PM trying to get a hold of someone only to find them wondering in when she was about to leave saying they had been out watching the eclipse. I reached out to the Oakbrook Team trying to make sure we were working in the fair game hours and eventually contacted corporate to report this as were not getting anywhere with the Oakbrook Team/were told everything was staffed as it should be. While corporate listened to my concerns (and frankly did not seem surprised) we were basically told to work it out with the Oakbrook Team and that all centers should be staffed 8:30AM-5PM M-F. Then we were told by the Oakbrook Team that we would be best to make appointments to pick up mail and keys. At this point the functionality was simply non-existent. At this point we needed to find a solution and ended up leasing a space and requested early termination due to these issues. This was dragged out/ignored/no follow up from October though December unless we checked in and the answer was always, "we are escalating this". It was denied. We finally did get in touch with someone helpful who submitted our early termination request again and actually followed up. She was a new manager at the Oakbrook Center and explained that there was a "realignment of staff" and wanted to work out a solution for the remainder of our term. But at this point, we moved on and she submitted the request. Denied again. If you have an office space at this location I believe you have a key card and 24-hour access and if you book an hourly space they know that appointment is coming... but remote office buyers beware, and good luck grabbing that payroll delivery on Friday when you are trying to squeak in at 4:45PM on a busy day.

Our company has thrived, in part, because of Regus!…read more Their front desk staff is genuinely friendly, knowledgeable and helpful; they are the stars of this location. The offices are lovely, well decorated, and comfortable, not only for us, but our clients as well, who seem impressed whenever they visit.

My grandma lives there and it's really close to me it's a good place to live very friendly and very…read moreclean and everyone is very friendly with everyone