The roof over the pool did not open as promised, the hot tub was broken, and there was a vicious…read moredog allowed on the property. The management did not offer solutions to problems. I'm glad I moved out.

Management (the worst part of the organization, Laura specifically) expected us to leave the…read moreapartment in brand-new condition, even though we patched all the walls, caused ZERO damage, and hired a professional cleaning service before moving out. Despite this, they withheld our full security deposit and billed us over $600 on top of that for minor things like drip pans, a couple of missed shower spots, and removing two small pieces of wood we accidentally left behind. What's most frustrating is that it's management's responsibility to prepare the unit for the next tenant, not the previous tenant's job to restore it to factory condition. On top of that, there was a long-term mouse infestation that we reported multiple times and had to deal with ourselves. We'll be filing formal complaints with the DuPage County Health Department, Attorney General, IDFPR for both the unresolved pest issues and these unfair, excessive move-out charges.

I was in a desperate situation last month after being turned down by other places and finding out…read moreat the last minute that I needed to move into a permanent home within two and a half weeks. It was very difficult at first to locate a place because my son is disabled and I needed a building with an elevator in a certain area. I contacted Caryn and Dave at Apartment Solutions in Naperville, Illinois. They stepped up immediately and fought so hard for me. I cannot say enough good things about this team! Dave really pushed incredibly hard to make sure everything went through. Thanks to their absolute dedication, they came through in less than two weeks with a beautiful 3-bedroom, 2-bathroom rental complete with elevator and garage parking. If you need a team that will truly go to bat for you when the pressure is on or you are looking for a team to help you find housing with dedication to your specific needs, look no further than Apartment Solutions! You guys are truly Awesome!!! Linda Young

This was the reply very lackluster. Didn't offer any attempt or suggestions to try and see what…read morethey could do. We do not have any managed apartment properties in our database that match your criteria.

Have been here for the four years. Has been a good experience this far. Staff attentive, especially…read moremaintenance.

Been with them for over a year now and my experience been great so far. Some minor issues of…read morecourse, but it's a great community overall.

I want to warn anyone considering applying here. I was upfront with the leasing manager Claudia…read moreabout my credit situation before paying anything, and she presented me with three options to qualify: pay four months of rent upfront, use The Guarantors (a co-signing company they partner with), or have a family member co-sign. Based on those options -- both of which I was fully prepared to pursue -- I submitted an application and paid a $585 non-refundable fee. The very next day, the story changed. I was told I would need to pay The Guarantors their fee (one month's rent) AND four months of rent to the building on top of that. That was never disclosed before I paid. The terms presented to me before the fee and the terms presented after were completely different. To make matters worse, the leasing manager completed my entire application herself on her own computer during our meeting. I never personally typed a single thing or signed anything with my own hands. This is a classic bait and switch. The options I was given existed only long enough to get my money. I am currently pursuing complaints with the Illinois Attorney General, the Illinois Department of Financial and Professional Regulation, the FTC, the CFPB, and the Better Business Bureau. Save yourself the $585 and look elsewhere.

Keisha who works in the office is absolutely wonderful. Her knowledge of the property is always…read morehelpful. Keisha always accommodates the needs of the residents as I have witnessed first hand.

Updated Review as of 3/27/18. High EMF Ratings!!! I bought…read morean Electro magnetic Field Guage and I'm getting readings of 5+ in my apartment. I am next to the electrical room. I told the management company how to properly shield the room and they aren't doing anything about it! They are trying to kick me out! Also, there is MOLD above the sliding door that leads to the balcony due to the GALLONS of water that leak into the apartment when it rains or when snow melts. They have known this for years but don't take care of the issue. The management company doesn't ever apologize or take responsibility for the poor construction of this complex. DON'T MOVE HERE.

My family stayed here for a short term while our home was undergoing repair from water damage. For…read morea family it is PERFECT. Very nice pool, hot tub, sauna and steam room area. Private "movie theater" for movies and TV. Great little gym with Peloton. Nicely kept grounds w grill area. Super dog friendly. Very nice staff. The other residents are also extremely nice and friendly. The apartment itself could use a little help, the only thing keeping it from a perfect 5 stars. Thank you to everyone here for a very pleasant stay! We would definitely stay here again.

I really wish I could rate these apartments higher but the price is just not reflecting what we…read moreexpected. Our monthly utilities are often $100-350 above what was advertised due to poor insulation. The apartments use electric heating, so even while setting the thermostat to 65-69° during the winter, the electric bill was consistently above $300. Even in the fall, our bill was high ($180) due to the electric heating and AC as well. I have noticed on Comed our bill is on par with other residents. Management is aware of this issue yet has done nothing. Even on their cost sheet of the apartment they do not list electricity as a fixed cost. We moved in August and the first smell in the apartment when we walked in was weed, I should have known not to stay then but they make it very difficult to negotiate leases. Besides those two issues, the unit is quite nice and community a plus. Well maintained grounds and facilities. Just wish we paid what we signed up for.

beware if you rent on the first floor whenever it rain the water will flood your apartment coming…read morethrough the base of the walls and when you bring it to they attention they will do nothing to fix the problem

Our remote office relationship with Regus Oakbrook Pointe was great, until it was not…read more Things were great when we started. Our team was able to pick up our mail at their convenience between 8:30AM and 5PM M-F and clients were able to do the same with keys which the administrative staff helped us out with as needed/hourly. I resigned a 2 year agreement without hesitation as things were working swimingly. We even spent the extra $$$ to have our logo placed on their door sign. Then... we were told that the door would be locked at this location, so when we arrived to pick up mail or clients arrived to pick up or drop off keys, they were greeted with a locked door and hopefully the administrative staff were at the desk, otherwise they would have to call a phone number posted on the door to get someone to answer the door. While not ideal, not a complete barrier to what we needed. Then... my team would go to pick up the mail or set up/pick up keys and nobody would be there. We received calls from clients stating the same. We even arrived to another Regus client standing outside the door saying that they had been there waiting for an hour to get their mail and she actually talked the cleaning lady into finding the keys to open the "secure mail drawer". Very secure, but we both got our mail, the admin team was still nowhere to be found. Then... we were told there would be "limited administrative support" between Noon and 2PM, and basically we should avoid those hours for mail pick up/anything really. Now this was not ideal at all as when do you think clients or our team has a minute to grab keys or mail? Yep, around lunch time. But we tried to make it work and advised our team and clients to avoid those hours. However these issues continued even around the hours that were advised to be limited support. We got calls around 4:30PM saying the lobby was dark and they were unable to get in. One of my team members waited about 20 minutes around 4PM trying to get a hold of someone only to find them wondering in when she was about to leave saying they had been out watching the eclipse. I reached out to the Oakbrook Team trying to make sure we were working in the fair game hours and eventually contacted corporate to report this as were not getting anywhere with the Oakbrook Team/were told everything was staffed as it should be. While corporate listened to my concerns (and frankly did not seem surprised) we were basically told to work it out with the Oakbrook Team and that all centers should be staffed 8:30AM-5PM M-F. Then we were told by the Oakbrook Team that we would be best to make appointments to pick up mail and keys. At this point the functionality was simply non-existent. At this point we needed to find a solution and ended up leasing a space and requested early termination due to these issues. This was dragged out/ignored/no follow up from October though December unless we checked in and the answer was always, "we are escalating this". It was denied. We finally did get in touch with someone helpful who submitted our early termination request again and actually followed up. She was a new manager at the Oakbrook Center and explained that there was a "realignment of staff" and wanted to work out a solution for the remainder of our term. But at this point, we moved on and she submitted the request. Denied again. If you have an office space at this location I believe you have a key card and 24-hour access and if you book an hourly space they know that appointment is coming... but remote office buyers beware, and good luck grabbing that payroll delivery on Friday when you are trying to squeak in at 4:45PM on a busy day.

Our company has thrived, in part, because of Regus!…read more Their front desk staff is genuinely friendly, knowledgeable and helpful; they are the stars of this location. The offices are lovely, well decorated, and comfortable, not only for us, but our clients as well, who seem impressed whenever they visit.

My grandma lives there and it's really close to me it's a good place to live very friendly and very…read moreclean and everyone is very friendly with everyone