I purchased a gallon of oil based paint a couple of days ago and was happy with the way that it was matched to the sample that I brought in. An older guy with glasses mixed the paint for me. I returned a couple of days later an explained to him that the sample that I gave him was the wrong one and ask if he could match the paint to a different sample and offered to pay for his time to remix it. He did not seem too happy to remix it.
I patiently waited and about a half hour he came out placed the counter and threw a paint stick in my direction. I asked how much do I owe you and he said " nothing". The he proceeded to tell me that my can of paint "ruined his shop." I asked him "hows that "and apparently he did not put the lid on correctly and when placed in the mixing machine it went all over the place.
I felt bad that this happened but he made seem as somehow it was my fault. I said I was sorry again and left the store.
I always try to use small businesses when I can ( I do not like the big box stores) even though the prices are usually higher.
I will note that the younger guy with dark hair waiting on customers was very professional and courteous.
Unfortunately, I will not be returning to this store for purchases. read more