Updating review. Owner has reached out to fix problem and pay for plumber. Thank you, Joanne.

Started using this service after going through several companies that didn't satisfy our requirements. Regal has been top notch. The ladies always clean very well and house smells like it too. read more

This company saved the day! Tim and his crew first cleaned the inside of the house (to get it ready to sell) and everything was spotless! Then I also had them come out to clean the windows. WOW! They are so clean birds could fly into them (like in the commercials) thinking there are no windows. LOL! They worked around our schedule with other contractors who were also in the house doing work to get it ready for sale and were very timely. They were recommended to me by my realtor. I'd give them more than 5 stars if I could. read more

I hired Regal Maids to do a move-in clean of a house we had just purchased. I was quoted a rate that included a very detailed clean with multiple employees working for at least two hours. We stopped by the house the night before Regal Maids was supposed to clean. The house was already spotless. Like, someone cleaned the inside of the toilet tank spotless. Floors, carpet, stove, garage, cabinets, little hidden corners without cobwebs... perfection. My husband suggested that we cancel the Regal Maids service for the next day, but given the late hour, I felt that was unfair. I received a call from Joanne the next morning, when I told her both where to find the key and condition in which we'd already found the house. I told her I'd be very surprised if it took the 6 man-hours she'd estimated. We returned to the house that night and ... Neither my husband nor I saw (or smelled) any evidence that anyone had been in the house or done a lick of work in it. The vacuum patterns on the carpet were the same. The toilet paper in the bathrooms was not folded. (I don't care, but it had been mentioned in other reviews.) Floors did not shine. The fridge interior was untouched, as was the stove. What a disappointment. Several days later, Joanne called for my credit card to process payment. She charged me the full amount we'd discussed for cleaning the house. She asked no questions as to whether we were happy with the service and did nothing to follow up on my earlier comment about looking for a regular cleaning service. Frankly, I felt had. I had zero evidence her employees had ever even arrived at the house. There was not a shred of evidence they'd cleaned a damn thing. The house didn't even smell like cleaning products two hours later. Had Joanne asked about my experience, I would have politely expressed my concerns - and my disappointment. But in the middle of a huge move, it was just one more vendor to fight with. At the end of the day, I decided I'd rather pay the ~200$ and call it a day than fight it out with her, her employees' word against mine. Had Regal done right by us, we would have retained them for our biweekly cleanings. Instead, Maid in Virginia got our business. read more

I used one crew for a while and they were ok, then I asked for a new crew and they were better. I agree with other reviewers that Joanne is very pleasant but often messages do not get to the crew. I always had to deliver messages directly to the cleaners to get what I needed. The cleaners themselves are great; friendly with my children and courteous with me. They work very hard. My mistake came with giving them the credit card number. DO NOT give them your credit card number! In 4 weeks of them having the number there were 2 mystery charges. Each charge took several calls to correct. I would use them again; like any service you need to learn the ins and outs, like deliver messages directly to the cleaners, pay by check, request a new crew if things don't improve. read more

Arrived on time, worked hard, everything clean and smelling good, Will definitely use again. read more

My mother-in-law has been using Regal Maids for years and has recently gifted me several certificates for their service. Every time we have used them we have receive excellent cleaning service. This most recent time, I needed to set up an appointment on short notice, and Joanna the owner, worked her schedule around and was able to get a crew to our house at the last minute! The crew that came in was friendly and efficient, cleaning three bedrooms and three bathrooms in 2 hours. The bathrooms were well cleaned and they even picked up all of my child's bath toys (I forgot to clean them all up). They vacuumed the stairs and rugs and even moved the rugs to clean the carpet under neath. My kitchen is now spotless including the stove top, the inside of the microwave and the fridge and dishwasher which were wiped down. The crew even hand washed a couple of dishes that were still in the sink! We will continue to use Regal Maids in the future for their services. They make scheduling an appointment easy and their crews are wonderful to work with. read more

Regal Maids has been cleaning my house every two weeks for 8 years. They provide great service and have always worked with me for what I needed. My mother-in-law has complimented their work too! read more

Came recommended for previous AL reviews. Doesn't quite measure up. Inconsistent cleaning service and always someone new on team. Sometimes 2, sometimes 3 per visit. Recent damage was handled poorly. Has been 6 weeks and still no resolution. Only seem to think about it when it's time to schedule a service. They need to earn the business and perform consistently highly. read more

I have used Regal Maid for years. This year I had four surgeries within the year. As you can imagine, the service was much appreciated. However, this last visit we had from the Maids, they dropped some sort of liquid all over our bathroom walls. I suspect it was a bucket full of bleach that was dropped. Our walls are ruined. I tried many times to get someone at the company to help us. I was first advised that they would be more than happy to send the owners husband out to look and help...NOTHING. I have left three messages and no one has called back. They never answer our calls and for our troubles, I was charged for the visit as well. Will be taking them to small claims court as well as finding another company. read more

I did have a previous maid service however, I had to fire them NOT because of their quality of work (which was awesome), but I would find things broken that they would try to fix. I didn't mind that they were broken, they just had to tell me- like a broken blind, a wire obviously vacuumed over, etc. Things that I have done myself in the past so it's no biggie. I just wanted to know so I could fix them . I gave them 3 chances and unfortunately had to let them go. I was very sad over this decision because they did such a good join. I based my decision to hire Regal Maids on earlier reviews. Comparing their services to other companies their deep cleaning is a little on the high side, but I thought that based on all the positive reviews that I would be getting my money's worth. A deep spring cleaning was quoted as $60 and the 2 person team took about 3.5 hours so it was a total of $210. I will take this as a loss for the reasons listed below: Things that didn't make sense: 1. Bed sheets were not tucked in on the side. The bottoms were of the sheets were tucked in. 2, The comforter was upside down. Usually not too big of a deal but the tag of the confuter is right in the middle. So the tag was literally in the middle of the top of the bed. SO i had to remake the bed. 3. They cleaned and organized the bottom of the bathroom sinks. Sooooo didn't really need to do that. Esp. since that's where I keep my um...personal items. But when I ran my hand in the cracks of the coach I was brushing out crumbs. Like my daughter's crushed Cheerios crumbs. Yuck. 4. They didn't vacuum underneath chairs or the bed of the downstairs floor. This was the last room they did and I suspect they were rushing. 5. I mentioned problems 1-3 when I talked to Rachel. She said that she was writing these complaints down, but there was no apology. Just an "okay". Which is a shame because if they had done a good job I was going to sign them up to do a bi-monthly service. Everything else they did was just okay. It filled the criteria so that is why I feel obliged to pay them. read more

I was recommended Regal Maid by a neighbor and thought I would give them a try. I called in to request someone to come out to my home to provide us a quote, which the website offers. However, when I spoke to the receptionist she seemed hesitant but proceeded to ask for my information. She said she could give me a quote over the phone. I stated that is fine for a general ball park but I would still like someone to come out as my entire house doesn't need cleaning (Bedrooms, office, basement etc). The receptionist proceeded to say it was $70 an hour for a deep clean for the first time service. I reiterated that I would feel more comfortable with an accurate quote for a bi weekly cleaning once someone saw my home. My information was collected and nobody ever called. I've since found someone else who is more receptive and friendly. Do your research before you just choose a company. Thankfully I did. read more

One of the best decisions I made when going full-time at work was to hire Regal Maids. These ladies clean everything well, change the bed sheets, vacuum even the upholstery, and take the time to make a corner on the toilet paper sheet! To come home at the end of a long day to a neat, tidy, clean, and clean-smelling home is worth more than I pay. Look no further. Give Joanne a call! read more

While I agree Joanne is very pleasant to deal with, her staff is unresponsive to repeated requests even when made through Joanne. I had to email her three times about an issue and she seemed to accept that the staff doesnt always pay attention to the lists of notes for each house. Moreover, their lack of attention to detail and lack of consistency compounds what could have been considered small shortcomings. read more

I have been using Regal Maids on a bi-weekly basis for nearly a year now. I have always had a great experience the office staff and crew. They are efficient, thorough, and reliable. I also appreciate the flexibility they offer. I have changed my dates on them last minute a number of times and they have always been accommodating. read more

I have used Regal Maids for over three years. Depending on which cleaning crew I have I would rate the cleaning very good to superb. I have a difficult space to clean because of my business stuff and craft things around. A really important quality is the honesty of the cleaners. Piece of mind in this aspect of having strangers in your house around your jewelry, etc is worth a lot. Joanne is a very kind, considerate and agreeable woman..if she didn't mention setting up regular cleaning for the people who dinged her for that in the two reviews than it would have been because she was trying not to pressure them and presumed that as adults they would be able to ask her about that.. I am shocked by those reviewers inability to communicate with Joanne because she is a highly reasonable person and has always acted professionally and at the same time honestly. In addition.. Joanne has gone above and beyond to do charitable acts both for her employees as well as the community.. This is a business set up to do a great job and to treat both customers and employees with respect and good will. That is a rarity these days. read more

The devil is in the details. No one thing I'm going to mention is terribly bad. Taken in totality it paints a mediocre picture. I was given a start time of between 10:00am and 10:30am. They arrived at 11:15am. Some of the trash cans had bags in them others did not. They did clean the hvac vents but did not clean around the door frames. Four out of five ceiling fan blades were cleaned on each floor. I'm still baffled over that one. The carpet was vacuumed on two floors but the stairs were not. The wood floors were mopped but left a sticky residue that we had to steam up later that day. I understand that things get moved around when cleaning. I didn't appreciate having to put every bathroom back together when they left. If I had wanted the trashcan on the complete opposite side of the room from where it was found I would have moved it years ago. Half of the counter tops in the kitchen weren't even touched. The cleaners and office staff were very pleasant. I know these are all minor annoyances but for the cost I expected a lot more. I've used other cleaning services for half the price and gotten the same mediocre results. read more

I tried to work with Regal Maids - Joanna was always friendly and accommodated most of my requests; however, her cleaners were just not good. I changed several times and tried several different crews. The last two I had were the most rude and hateful people I have ever had in my home. One walked around with her cell phone in the ear and one hand on a vacuum cleaner which barely touched the floor. I complained to the other one and she said she didn't understand -- funny she spoke English earlier. They never cleaned under anything and wiped the floor up so quickly they never touched a corner. They gave me a dirty look when I asked them to please put my carpets back over the pads. They work fast to get out and the detail is lacking. I can live with a few misses but rudeness as I pay their salary doesn't work for me. I had to let them go......now I've hired a new company which seems to be working out fine. I believe ever time I complained to Joanna she listened to whatever her crew said - which I'm sure were lies and not really what happened. I would not recommend hiring this company - not worth the trouble. You can find even better prices and more importantly better workers elsewhere. read more

I too felt "had" by Regal Maids. I had called to set up an initial cleaning, and told Joanne I was interested in a monthly service. Based on the square footage of the house, she estimated 3 hours. But I thought it would be surprising if it would take that long because our house is new and not fully furnished, one bedroom is completely empty and a bathroom is never used. I also told her I didn't want the finsihed basement cleaned. When I came home, they had done a good job, but I noticed they cleaned the basement even though I said not to. When Joanne called for my credit card, she charged for the full 3 hours (even though they clearly spent time cleaning an entire floor I asked them not to) and didn't mention anything about the regular service we had talked about when I first called. I'll never use them again. We had used Lilly's Cleaning prior to Regal Maids, and they clean just as well for 1/2 the price. Hard to communicate sometimes, but worth it for the savings. read more