After living in New Haven for 5 years and seeing the transformation of this building into the…read morebeautiful space it is now, it was fun to come back as a tourist to stay at the Hotel Marcel. For years, this was just the big brutalist building in the IKEA parking lot, but they've put so much work into making this a gorgeous hotel with comfortable amenities and retro design. The switches to manipulate the blinds were cool and I liked that there were different settings for different times of day. I appreciated the abundant free parking as well. This seemed to be a pretty busy conference / corporate hotel which is not surprising but we definitely didn't feel like an afterthought. The staff were friendly and checked in throughout our stay. I also loved the commitment to sustainability throughout the hotel (e.g., reusable bottles, wooden reusable key cards, energy efficient lighting).

Came here and had high expectations based on the reviews but walked away disappointed. We booked…read morethis hotel specifically due to them having a shuttle service. I called the day of booking to confirm the shuttle and they told me it ran until 10:30 PM. That was perfect because I had 8:30 dinner reservations. Upon check-in, I was told that the shuttle actually only ran till 8:30 and I'd have to uber back. The A/C unit was also not functioning properly and the room stayed warm all night. Just an all around bad experience

The Omni Hotel in New Haven has a world-class staff and restaurant (John Davenport's on the 19th…read morefloor), and our room was immaculate and tasteful (with amazing views!). Kevin M., at the front desk, could not have been more accommodating, not to mention professional, competent, and courteous --- he's a gem! I have to say, every staff member my husband and I encountered was so helpful and so well-mannered. We have stayed at many hotels internationally and domestically, and we have never felt better appreciated or well-taken care of as we did at the Omni in New Haven. We've stayed there twice this summer and we're looking forward to our third visit. Thank you to staff and management --- you made our stay especially wonderful!

New Haven needs more hotels. I stayed here while visiting friend and the hotel was mid at best. The…read moreroom and location was great but the hotel itself was a bit old and needs a rehab. The staff was very friendly and helpful but the building itself needs a rehab.

Great customer service!! Super convenient for the hospital. Always said good morning and was…read moreavailable if ever needed anytime

If you're a family member with someone in hospital, great & less expensive spot to rest and…read morerefresh. Helpful staff, parking, hospital transportation. Excellent find!

Stayed here to celebrate an anniversary and we adored it. There are A LOT of patterns but somehow…read morethey all work. The staff were friendly and helpful. The only downsides were that all the seating areas around the lobby and the coffee shop were consistently full of college students studying making it hard to find a place to sit outside our room, and the pizza phone was not actually a thing it was just a photo op. You can still get door-dash pizza delivered but it isn't hot and fresh. We will stay again!

It is very hard to rate it here. If I were staying for 1 night and got a great rate, I'd probably…read moregive it 4 stars. And I more or less enjoyed staying here for a few days. But I have to warn folks off if they're planning to stay longer or expect more space. Plusses: --employees are super nice. Jaimie was very kind when I arrived carsick and a little dizzy! --cafe in the lobby is great for breakfast --rooms are QUIET (at least in the summer) and clean --the bed was extremely comfortable. So I slept well. Hooray! --location: very convenient for Yale --Bathroom was nicely sized and stylish. Now the Minuses: --OMG, other than the bathroom, my room was TINY. The Hilton name & the website makes the rooms look very fancy - but it's an old small hotel renovated to look cute & instagrammable. So there was barely room in the room for me let alone my suitcase. No room for a dresser. No room on the floor to stretch or do exercises. I was supposed to be here for work for 2 weeks - I got a fabulous rate and it was going to be about the same as an AirBnB (but as "a Hilton", it sounded nicer). But I could not unpack in this room - and I had no breathing room. So I arranged to check out after 5 nights and move to a more spacious hotel. --Also: coffee in the room? Instant. But there was no room really for a coffee pot, so I suppose I shouldn't be surprised. I would still give 4 stars with those caveats - except that sometimes the rate here is $400. I want to make sure people know what they would be getting for that! I slept really well and it was easy to get to meetings - but if I'd known, I would have stayed elsewhere for that amount. I was grateful to get to switch to the Blake later in the week, which was a lot roomier and modern. Hope that's helpful to anyone deciding where to stay!!

Preliminary review! The hotel I checked into (a different one from the Blake) was much smaller and…read moreolder than I expected even though it is well located. I walked over here to the Blake to check things out... and it is so beautiful and modern! The rooms look amazing and spacious, and they have a stylish bar open for dinner. It's not open for breakfast, but Lori (the wonderful employee at the front desk) explained that they offer free coffee and tea and pastries in the morning and that each room also has an espresso machine. Sign me up! They are booked up for tonight, but I made a reservation to switch for the rest of my visit. I'm super excited to move over here and will update later.

Rolled up about midnight after a LONG travel day. Gal at the desk could not have been more helpful…read more She checked me in super fast, relieved me of my car even though I left it in the wrong place and didn't blink when I grabbed both coffee and wine from the cooler next to the desk. She recognized I was a hot mess and took care of everything quickly and effortlessly. My room was modern, clean and very comfortable. What more could a weary traveler want?

I really enjoyed my stay at this hotel. The front desk staff when I checked in were exceptionally…read morekind, telling me how long it would take me to walk to my interview and pre interview dinner as well as telling me that it was safe to walk. The room was clean, comfortable, and well appointed. It was quite despite being in a busy road and had a white noise machine at the bedside. The gym was very nice, with a peloton bike you could log into. The location was great for anyone needing to be around Yale or Yale Hospital. Only reason for docking a star is because some of the bathroom hardware (toilet paper holder and handle to enter the shower) were broken or loose.

First off, there's no free breakfast. We have never been to a Marriott where a free breakfast was…read morenot offered. so that was a disappointment and an inconvenience. All staff were incredibly nice and did try to solve all of the issues that we had. First room they sent us to reeked of smoke. We literally opened the door and then walked right back out to the front desk. It was terrible. In our 2nd room the tv was broken, maintenance could not fix it so they offered to move us to another room. At this point, we had already unpacked and we were staying for a week so we decided just to stay in the room with no TV. They offered us one free breakfast for the inconvenience. Since the breakfast there is not free. I went to use our free coupon for the breakfast and we were limited with the choices if we had a coupon. If we were just out right paying for breakfast, there were more options but not for the free breakfast with the ticket that we got for the inconvenience. There is no microwave in the room. The bathroom and coffee bar area are very small. Our last night there the AC kept switching itself over to heat. The maintenance guy came and tried to fix it, but he could not. So at that point we had to pack everything up and move to another room at like 1 o'clock in the morning.

Pretty basics Hampton inn, and I spent about a month staying here, so it's probably a good idea to…read moreleave a review. Both of my rooms were pretty good my only caveat was that about 7 days into my second day, my batteries in my ac died, and it took more than a day to be fixed. Connecticut in the summer is no joke, so that was a VERY sweaty night. The breakfast each morning was good, and it either featured scrambled eggs or omelettes, with bacon, sausage links/Pattie's, and potatoes. There was fresh coffee, pastries, and cereal, as well as waffles and oatmeal, and various fruit and yogurts. That was the best part of the stay. The elevators were probably the worst part, because one either smelled like too much perfume, or really stinky feet. The carpet in the majority of the hotel was absolutely gross, and they had rolls of new carpet in the first floor hallway, so I think they're gonna update it soon (I took the stairs 12 out of 14 days of my stay). The hotel is located right next to a very popular Texas Roadhouse, and across the street from a Walmart and an Aldi. It's not the best area, but it was somewhere okay to lay my head while in town on business. I'd stay again.

Tried to Keep My $50 Cash Deposit Before Even Inspecting the Room…read more My checkout experience left me extremely uncomfortable and questioning how this hotel handles cash incidental deposits. At check-in, I was required to leave a $50 CASH incidental deposit. The next morning, I left my room and went directly to the front desk to get my deposit back. Before anyone had inspected my room, the woman working the desk immediately told me she would not return my deposit because I had "smoked in the room." I told her very clearly: I DON'T SMOKE. What bothered me most was that she was at the front desk when I came downstairs. If my room had not even been inspected yet, how had she already determined that I smoked in it and that my $50 cash deposit should be forfeited? Only AFTER I challenged the accusation did she go inspect the room herself. She came back and returned my $50 deposit--which tells me there apparently wasn't evidence of smoking that justified keeping it. Yet even while handing my money back, she told me that "if I smoke in the room again" I would be banned from the hotel. Again--I DO NOT SMOKE. The irony? While I was outside waiting for my Lyft after checkout, I watched the same employee outside smoking. I cannot say what her intentions were, but the entire interaction left me seriously questioning why she was so quick to accuse me of smoking and keep a CASH deposit before even inspecting the room. If I had simply accepted what she initially told me instead of challenging it, would I have gotten my $50 back? If the room genuinely smelled like smoke, why was my full deposit returned after the inspection? I would strongly recommend that guests paying a cash incidental deposit get a receipt, document the condition of their room, and make sure the room is actually inspected before accepting any claim that their deposit is being forfeited. The accusation was false, the way it was handled was inappropriate, and even after the inspection apparently showed no reason to keep my money, I was still treated as though I had done something wrong.

Great location with the best price. The lobby has coffee in the morning till 10am. The staff were…read moreall great and very welcoming. There is a parking garage for $24 that is attached to the hotel by a bridge on level 2. The room was very clean and the tv and shower were great. You should expect to hear music from the clubs till they close. There are plenty of great restaurants within the block, making it a very safe walk. This hotel does not leave complimentary water so be prepared to bring your own as we did. There was a refrigerator in our room, which is great for leftovers from the culinary scene.

I will start with the positives- Beautiful decor and ambiance in the foyer area and in the main…read morelobby. The hotel is situated in a serene neighborhood of the city. The staff, both upon arrival and departure, were friendly and helpful. There is a garage opposite the hotel where you pay to park daily. No complaint because you can go and come as you please with no extra charges. I was in the lobby on several occasions and loved all the music that was playing. (Smooth R&B from the 90s and old school jam.) It took me back. Sometimes I caught myself jamming to the music. The negatives- We were told that coffee or tea would be served in the mornings at the front foyer. They only had water. Anything else had to be bought from the market. There was no continental breakfast. We were there for an extended time and hoped our room would be cleaned. Every time that we left the room for long periods of times, the housekeepers would come in and change the trash cans and place towels in the bathroom, but they never made the beds or tidied up the rooms. Most hotels inform guests about the frequency of room cleaning, whether it's every other day or not. They did not clean our rooms during the entire stay and they were coming into our rooms when we were not there! Leave a note or let us know if the rooms are not going to be cleaned. On Saturday night, we asked the gentleman in the lobby for fresh towels and he told us that he would send someone up in 10 minutes. We waited and waited. No one ever showed up.