We booked a few rooms here for a weekend. Staff was friendly and the complimentary breakfast was…read moreadequate, but the stay was pretty meh. The free coffee/tea in the lobby is a nice perk, if you drink coffee/tea (I don't). The location was convenient for us (right off of I-95). The hotel is also across from a gas station (prices are high since it's right off the highway), and there's a small strip mall within walking distance (5-minute walk, but you have to cross the busy road and there isn't a direct sidewalk path). The strip mall has an Aldi where we stopped by for some snacks. There is a small snack shop in the hotel lobby that sells chips, candy, and drinks, but I didn't look at prices because I just assumed they have a high mark-up. We stayed in December and the lobby was nicely decorated with Christmas decor. They also have a self-serve computer and printer to make up their "business center," but the computer wasn't working. Fortunately, the front desk staff was able to assist with our printing needs. The fitness center had a treadmill, elliptical, workout bench, bicycle, Pilates ball, and weights. They also had towels and a water cooler (my favorite refill spot when traveling). Our room was not sparkling clean. The desk chair had several unpleasant stains and hairs on it, and the room had a slight smell to it (but the funky odor was not strong enough to make us request a different room). The room didn't have a traditional closet to hang coats, clothes, etc. Instead, it had a nook with some hooks to make a pseudo-closet. The bar of hand soap price provided was amiss... of the two boxes of soap provided (hand and body), the hand soap box was stained and discolored as if it had been stored improperly and something had spilled on it. The soap was melded to the cardboard box and paper was stuck to the bar... which is not pleasant since something to make you feel clean felt so dirty. As other Yelpers mentioned, the water pressure in the shower was weak. There were also large shampoo/conditioner bottles attached to the shower wall, but the pumps didn't work. Fortunately, they must be aware of the non-functioning pump bottles because they provided the small hotel bottles of shampoo and conditioner. Note that the community bottles attached to the wall aren't in lock boxes, so they could easily be tampered with... I'll stick with the mini shampoo bottles. The tv worked and we liked that it had premium channels such as HBO, but the tv picture in our room was slightly discolored (blue tint that couldn't be fixed with the tv settings). The beds (mattresses) were lumpy and the heating/cooling system didn't regulate well. It would constantly pump hot air and didn't seem to respond to the thermostat adjustments. The hotel seems in need of some updates. Breakfast was from 6-10am. They have plenty of seating. Selections were very basic, but what do you expect for free. They had one tray of scrambled (seemed like powdered) eggs and one tray of protein (one day was polish sausage and one day was Canadian bacon). They also had a DIY waffle station. I wish they had more accoutrements like cheese, salsa, whipped cream, chocolate chips, etc. There was also a bread station featuring bagels, English muffins, muffins, and white/wheat bread. They did have little packs of cream cheese, peanut butter, jellies, butter, and syrup. Packs of ketchup, hot sauce, salt, and pepper were located by the microwave, which also had a ice tray of Yoplait and Trix yogurt (I didn't realize they still made Trix yogurt) and a basket of apples. They had three cereal dispensers (Rice Krispies, Cheerios, and Froot Loops) with a pitcher of milk (unlabeled). Instant oatmeal packets were also available. They had a juice dispenser for orange juice, peach juice, apple juice, and water, but the juice flavor was very diluted. The staff was constantly checking and refilling the station. There was a steady flow of guests from 8-10am, and the staff did a group job of keeping things in stock. Despite the qualms, this hotel was "good enough" for our needs but it's definitely not the "oh, this is niiiice" hotel.

Room musty and smoky smelling, lipstick on two of the pillowcases. Shower/tub mildewy. Low water…read moretoilets, great for the environment, but when it clogged, I went to the front desk to let them know. They handed me a plastic bag with a plunger in it.... No breakfast at all, just VERY expensive stuff you could buy at the front desk. I realize because of covid there are limited breakfasts, but most places are doing grab and go at least.

Great, long stay here. I especially liked:…read more --the workout room --breakfast service --cleanliness throughout --wonderful staff --safe, well-lit parking lot --quiet rooms --fireplace in our suite --fully outfitted kitchen We'll be back in the future

My husband stayed here while in temp Housing for work for 2…read moremonths, a month during that time I was there with him. Everyone single employee we encountered was so nice and extremely helpful. Nicest hotel service experience we have ever had. The only reason to not give 5 stars is the rooms are a little stuffy and to add to that our air would not go below 75 even though we would set to 68 to get it to drop.

Great stay in Milford. Here to speak at a conference and it was easy in and easy out of the hotel…read more Close accessible parking, friendly staff, with a clean & spacious room. Property was close to a few restaurants and had food, snacks, drinks and other amenities on site if needed.

Super clean hotel! New beds, my pet peeve is hotel pillows and these were all super fresh and…read moreclean. My only complaint is due to what im assuming was recent renovation there's a strong chemical smell, like when new carpets off-gassing smell. My throat hurt the first 5 hours but then my body got used to it and it was tolerable. Don't think there's an air filtration system in rooms which I think every hotel can benefit from. We had the window open and the fan on, helped a little. Also this is a dog friendly hotel and you wouldn't know it, as it doesn't smell like dogs at all. Breakfast was continental, hot food was scrambled eggs, bacon, sausage, potatoes. A little dried out a little but ok. Fresh fruit was good too, had watermelon and pineapple. I don't eat waffles but they had those, bagels, muffins. I don't know what the price was as my sister paid but I would have suggested a restaurant if I knew it wasn't free (it's included in some of the rooms). It was good for the convenience tho!

Everything was fine, standard hotel. $75 pet cleaning fee is pretty ridiculous. No mention of that…read morewhen checking in.

Edit: added their "response" at the bottom. My warning still stands: these people will put you in…read morewhat looks like a drug den and if you use the soap to wash the filth of their disgusting hotel room off your hands, they will force you to escalate the matter. Original review: Everything in these photos was here when we arrived. The room was not only not cleaned but appears to be presently lived in by someone who just wasn't here when they let us book the room online. Asked for a refund but was told morning manager is only one who can approve it, so I asked night manager to call him. He said it's late and he has work in the morning. I said so do I. He said there would not be time to have room cleaned by housekeeping before letting someone else get the room. I said it wasn't cleaned anyway, likely for weeks. This place is a dump and likely a flophouse for drunks and drug addicts. Stay as far away as you can. Hotel's emailed response: I hope this message finds you well. I want to take this opportunity to apologize for your experience at the Hyatt Place Milford/New Haven on June 23, 2026. At the Hyatt Place, we strive to ensure that all our guests are welcomed to a clean and safe environment and we are saddened that was not the case during your stay. Our housekeeping team generally does a good job cleaning the rooms, but I assure you, our management team will do a thorough investigation on this matter to avoid any repeat as we take these cases very seriously. We would like to thank you for bringing this to our attention but also must advise that you did occupy that room for over an hour and items such as soap, towels and the beds were used. Please see attached photos. During your stay, a room change and additional compensation were offered in an effort to address the issue at the time, which were declined. As the room was occupied and used, we are unable to approve a full refund. If you would like to discuss this further, please don't hesitate to reach out. We do value your feedback and hope to have the opportunity to provide a better experience in the future. Sincerely, JARRELL MILLER Front Office Hyatt Place Milford/New Haven 190 Old Gate Lane Milford CT, 06460 T: (203) 877-9800 E: jarrell.miller@hyatt.com

Never again. The thermostat only seemed to control the mane room, one bedroom hot, one freezing.read more

4 weeks I've been here for work in four different rooms, and 4 different experiences:…read more Day 1: Room is beautifully large with a partial kitchen, clean dishes, many essentials; such as Palmolive dish soap, replacements for all paper towels, toilet paper, and Kleenex, dishwasher detergent, and sufficient space for conducting work business. HOWEVER- staff completely ignored me upon checking in. Her coworker had to tell me that the woman I was trying to check in with was a bubblehead who doesn't pay attention to anything. So he had to intervene and take over (I am not entirely sure of the professionalism in completely throwing your coworker under the bus, lol). I had to call the front desk to have my bathroom cleaned. It had a black ring around the tub and there was extension hair behind the toilet. I mentioned this to the front desk agent and she asked me if I wanted the whole room cleaned. My response was "maybe we should if the bathroom looks this bad!". She laughed and acknowledged that her laughter was an inappropriate response. The room was not addressed until I called a second time after noon. There was rust, mold, dust, and an overall appeal of a hotel in desperate need of attention and refurbishment. But they have free breakfast! Week two: missing essentially all of paper products, and soap upon check-in. Tub does not hold water. Rust on nearly all fixtures. But they have a pool! Week three: I have noticed that I say "good morning" to staff every day and they are buried in their phones. They do not acknowledge customers coming in and out. They definitely have issues with parking as every day I have tried to exit for important work matters and have been met with a delivery truck or shuttle directly in front of the hotel with not much of a way for customers to get their cars out. Week 4: I'm so over this place. Fights have broken out during my stay. The fire alarm has gone off. Police have visited on a separate occasion, not related to the second issue... One woman in particular was causing trouble for many of the hotel patrons. Staff were informed many times, but nothing was done about this particular woman who was causing massive disruption and physical abuse to others. This is close to being the absolute most ghetto place I've ever stayed at. ...but they have a gym! :::shrug::: Location is prime, however. You decide, lol. Inconsistent, unprofessional, outdated... but they have a fitness room (obviously unimpressed at this point)! Definitely not a pleasant experience during the entirety of the month. This place needs an extensive overhaul of staff professionalism, service, support, cleanliness, communication, and appeal. :::This concludes my four week diary:::

I recently stayed at SpringHill Suites in Milford, CT, and had a wonderful experience. From the…read moremoment I checked in, the staff made me feel welcome and were friendly, professional, and happy to help with anything I needed. The room was spotless, spacious, and very comfortable. I especially appreciated having a separate sitting area, which made it easy to relax after a long day. The bed was incredibly comfortable, and everything in the room was modern and well maintained. The complimentary breakfast was a nice bonus, with a good variety of hot and cold options that made mornings easy before heading out. The hotel's location was also perfect--close to restaurants, shopping, and major highways, making it convenient to get wherever I needed to go. Overall, I was very impressed with my stay. The combination of excellent service, clean and comfortable accommodations, and convenient location made for a great experience. I would absolutely stay here again and highly recommend SpringHill Suites Milford to anyone visiting the area. Five stars!

The internet access always has been an issue here, but on top of that with the worst issue as I'm…read morein room 104, the damn bath tub fills up fast with a clogged backed up drainage system where I had to shower backed up sewage water before I even report this to the front desk. This is absolutely ridiculous and unacceptable in the hospitality industry at your hotel establishment. I'm beyond upset and will never check back here. I will definitely to report to the front desk and explain my complaint which also reminds me to make sure to remind my boss to stay away from this dingy hotel that always has an excuse with issues here at this location. Get your shit together Spring Hill before you even check in the next guest ! Housekeepers knew better and should have reported this to the maintenance and management but that's also a big issue from your housekeepers and staff for failing to resolve this matter from being actually naive.

Not the best IHG I have stayed at…read more The breakfast was good, and the hotel is right off the highway. However the hot water situation was bad. I let the hot water run for several minutes and i only got ice cold water. I eventually just stood over the shower and shampooed my hair in ice cold water.

The check-in staff was really good and very polite. However, that's were the positive parts of…read morethis review ends... It's located in a shady area and is really dated and old, probably the oldest Holiday Inn I've stayed at. My room was really dirty...including a dirty washcloth covered in pubes in my shower!!! So I'm pretty sure they didn't even clean the room. There were small signs that it was probably used and before and that the bed was just made up and maybe a couple fresh towels added. Down in the breakfast sign they had a "limit" sign on the yogurts and things like that. My girlfriend is gluten-free and that's one of the few things she can eat so I let her have mine. The chairs were completely worn out as well. This hotel needs some work or it needs rebranded away from the Holiday Inn Express name.

Terrible place. Elevator broke Ice machine broken. Stayed 4 days never cleaned room 3 guest only…read more1 towel in room and then the gave us a hard time when we asked for for more. Stains on the curtains ants in the bathroom. And that was after we rejected the first room.

Had a great day UNTIL this place! TV was missing parts. Waited for parts then didn't work(1hr…read morewaisted)Refrigerator didn't work. Hot tub didn't work. Manager made excuses and lacked empathy. Needed to duct tape the windows. Smokers right outside of non-smoking room. Went to sleep angry. Left with an empty feeling.

Cockroaches! Greasy floors, stained sheets, items left from previous occupants, stickers and…read morechild's scribbles on headboard. Staff was helpful and apologetic. We booked for 6 days but stayed less than an hour because both rooms we were offered were gross. Added more than $300 to our trip to find new lodgings.

Out of all the hotels, I've stated in my life this was the worst. Subpar rooms, not very clean, 12…read morex 12" pillows, damage to the walls and furniture, sticky bathroom, linens stained, exterior doors, not locked, and felt I was staying in an abused college dorm. The hotel was used as a shelter. It clearly shows. Be aware if you book here, if you shorten your stay, it is nonrefundable. They also lied to Orbitz when I tried to get a refund on canceling two days of my stay. they stated I dropped the keys and left when clearly I spoke with somebody and got a receipt. Another guest I spoke with was given a room with no running water broken TV a broken air conditioner. He had quite the time in trying to get relocated to a better room.

Stay away from this place, even if it means sleeping in your car is the only other option…read moreavailable. Before I explain, In depth, the horrendous experience and disgusting attitude I was given by a member of their staff, I was well aware of the fact I had chosen a cheap motel and wasn't expecting anything other than a clean bed to sleep in and a shower. So here it goes... First and foremost... the place is a bonafide "crack shack". This place is the sketchiest dump I've ever seen, let alone stayed at. Here's where things went beyond horrendous... After checking in, I decided to get a quick bite to eat at one of the numerous Fast food joints close by. After eating, it was time to crash for the night, so I pulled the "comforter" down to lay down. What awaited me was the most disgusting surprise I'd ever seen. It was immediately obvious that the bed hadn't been changed since the previous guests. There were hairs scattered all over, yet that was the least of concern. (Yeah, it was that bad). Upon further inspection, I realized there were multiple stains scattered across the the sheets. The sorta stains that no person ever wants to see on a bed! On top of that, there were multiple cigarette burn holes. So I walked back over to the front office to deal with the issue(s). Told the lady working that the sheets weren't changed and absolutely disgusting. Her response? It wasn't to send someone to quickly change them and apologize. Oh, definitely not. She demanded I return to my room to collect the filthy sheets myself and walk back yet again, to grab the "clean" sheets. I suppose she looked at me as the sorta person who scams motels for sheets. Lol. The best part of this story is that when I brought the filthy sheets back to the front office, I placed them on the ground where I saw laundry machines and the old lady demanded I pick them back up and place them in a bin in a different room! So take it from me, stay the F away from this hell hole at a costs. Even if it means sleeping in your vehicle.

Absolutely Horrible disrespectful staff horrible sheets/blankets beds are rock hard not even a bed…read moreat that its more of a cot then anything rooms smell horribly everything is absolutely disgusting