We booked a few rooms here for a weekend. Staff was friendly and the complimentary breakfast was…read moreadequate, but the stay was pretty meh. The free coffee/tea in the lobby is a nice perk, if you drink coffee/tea (I don't). The location was convenient for us (right off of I-95). The hotel is also across from a gas station (prices are high since it's right off the highway), and there's a small strip mall within walking distance (5-minute walk, but you have to cross the busy road and there isn't a direct sidewalk path). The strip mall has an Aldi where we stopped by for some snacks. There is a small snack shop in the hotel lobby that sells chips, candy, and drinks, but I didn't look at prices because I just assumed they have a high mark-up. We stayed in December and the lobby was nicely decorated with Christmas decor. They also have a self-serve computer and printer to make up their "business center," but the computer wasn't working. Fortunately, the front desk staff was able to assist with our printing needs. The fitness center had a treadmill, elliptical, workout bench, bicycle, Pilates ball, and weights. They also had towels and a water cooler (my favorite refill spot when traveling). Our room was not sparkling clean. The desk chair had several unpleasant stains and hairs on it, and the room had a slight smell to it (but the funky odor was not strong enough to make us request a different room). The room didn't have a traditional closet to hang coats, clothes, etc. Instead, it had a nook with some hooks to make a pseudo-closet. The bar of hand soap price provided was amiss... of the two boxes of soap provided (hand and body), the hand soap box was stained and discolored as if it had been stored improperly and something had spilled on it. The soap was melded to the cardboard box and paper was stuck to the bar... which is not pleasant since something to make you feel clean felt so dirty. As other Yelpers mentioned, the water pressure in the shower was weak. There were also large shampoo/conditioner bottles attached to the shower wall, but the pumps didn't work. Fortunately, they must be aware of the non-functioning pump bottles because they provided the small hotel bottles of shampoo and conditioner. Note that the community bottles attached to the wall aren't in lock boxes, so they could easily be tampered with... I'll stick with the mini shampoo bottles. The tv worked and we liked that it had premium channels such as HBO, but the tv picture in our room was slightly discolored (blue tint that couldn't be fixed with the tv settings). The beds (mattresses) were lumpy and the heating/cooling system didn't regulate well. It would constantly pump hot air and didn't seem to respond to the thermostat adjustments. The hotel seems in need of some updates. Breakfast was from 6-10am. They have plenty of seating. Selections were very basic, but what do you expect for free. They had one tray of scrambled (seemed like powdered) eggs and one tray of protein (one day was polish sausage and one day was Canadian bacon). They also had a DIY waffle station. I wish they had more accoutrements like cheese, salsa, whipped cream, chocolate chips, etc. There was also a bread station featuring bagels, English muffins, muffins, and white/wheat bread. They did have little packs of cream cheese, peanut butter, jellies, butter, and syrup. Packs of ketchup, hot sauce, salt, and pepper were located by the microwave, which also had a ice tray of Yoplait and Trix yogurt (I didn't realize they still made Trix yogurt) and a basket of apples. They had three cereal dispensers (Rice Krispies, Cheerios, and Froot Loops) with a pitcher of milk (unlabeled). Instant oatmeal packets were also available. They had a juice dispenser for orange juice, peach juice, apple juice, and water, but the juice flavor was very diluted. The staff was constantly checking and refilling the station. There was a steady flow of guests from 8-10am, and the staff did a group job of keeping things in stock. Despite the qualms, this hotel was "good enough" for our needs but it's definitely not the "oh, this is niiiice" hotel.

Room musty and smoky smelling, lipstick on two of the pillowcases. Shower/tub mildewy. Low water…read moretoilets, great for the environment, but when it clogged, I went to the front desk to let them know. They handed me a plastic bag with a plunger in it.... No breakfast at all, just VERY expensive stuff you could buy at the front desk. I realize because of covid there are limited breakfasts, but most places are doing grab and go at least.

Great, long stay here. I especially liked:…read more --the workout room --breakfast service --cleanliness throughout --wonderful staff --safe, well-lit parking lot --quiet rooms --fireplace in our suite --fully outfitted kitchen We'll be back in the future

My husband stayed here while in temp Housing for work for 2…read moremonths, a month during that time I was there with him. Everyone single employee we encountered was so nice and extremely helpful. Nicest hotel service experience we have ever had. The only reason to not give 5 stars is the rooms are a little stuffy and to add to that our air would not go below 75 even though we would set to 68 to get it to drop.

Great stay in Milford. Here to speak at a conference and it was easy in and easy out of the hotel…read more Close accessible parking, friendly staff, with a clean & spacious room. Property was close to a few restaurants and had food, snacks, drinks and other amenities on site if needed.

Super clean hotel! New beds, my pet peeve is hotel pillows and these were all super fresh and…read moreclean. My only complaint is due to what im assuming was recent renovation there's a strong chemical smell, like when new carpets off-gassing smell. My throat hurt the first 5 hours but then my body got used to it and it was tolerable. Don't think there's an air filtration system in rooms which I think every hotel can benefit from. We had the window open and the fan on, helped a little. Also this is a dog friendly hotel and you wouldn't know it, as it doesn't smell like dogs at all. Breakfast was continental, hot food was scrambled eggs, bacon, sausage, potatoes. A little dried out a little but ok. Fresh fruit was good too, had watermelon and pineapple. I don't eat waffles but they had those, bagels, muffins. I don't know what the price was as my sister paid but I would have suggested a restaurant if I knew it wasn't free (it's included in some of the rooms). It was good for the convenience tho!

Everything was fine, standard hotel. $75 pet cleaning fee is pretty ridiculous. No mention of that…read morewhen checking in.

Edit: added their "response" at the bottom. My warning still stands: these people will put you in…read morewhat looks like a drug den and if you use the soap to wash the filth of their disgusting hotel room off your hands, they will force you to escalate the matter. Original review: Everything in these photos was here when we arrived. The room was not only not cleaned but appears to be presently lived in by someone who just wasn't here when they let us book the room online. Asked for a refund but was told morning manager is only one who can approve it, so I asked night manager to call him. He said it's late and he has work in the morning. I said so do I. He said there would not be time to have room cleaned by housekeeping before letting someone else get the room. I said it wasn't cleaned anyway, likely for weeks. This place is a dump and likely a flophouse for drunks and drug addicts. Stay as far away as you can. Hotel's emailed response: I hope this message finds you well. I want to take this opportunity to apologize for your experience at the Hyatt Place Milford/New Haven on June 23, 2026. At the Hyatt Place, we strive to ensure that all our guests are welcomed to a clean and safe environment and we are saddened that was not the case during your stay. Our housekeeping team generally does a good job cleaning the rooms, but I assure you, our management team will do a thorough investigation on this matter to avoid any repeat as we take these cases very seriously. We would like to thank you for bringing this to our attention but also must advise that you did occupy that room for over an hour and items such as soap, towels and the beds were used. Please see attached photos. During your stay, a room change and additional compensation were offered in an effort to address the issue at the time, which were declined. As the room was occupied and used, we are unable to approve a full refund. If you would like to discuss this further, please don't hesitate to reach out. We do value your feedback and hope to have the opportunity to provide a better experience in the future. Sincerely, JARRELL MILLER Front Office Hyatt Place Milford/New Haven 190 Old Gate Lane Milford CT, 06460 T: (203) 877-9800 E: jarrell.miller@hyatt.com

My friend and our kids stayed here over the past weekend in the two bedroom two bathroom suite. We…read moreenjoyed the space the suite allowed for our 1 year old toddlers to run around, the convenience of the home-like amenities (fridge, dishwasher and microwave) and the pool. The continental breakfast was good and offered a good variety. The customer service was amazing. We had an issue with some other guest and their dogs and the hotel did their best to rectify the problem. The only reason I could not give this hotel 5 stars is because you can hear the guest walking above you, I was in a non-smoking room and could often smell cigarette smoke in our room and I could hear the toilet flushing from the room upstairs. Overall, we thoroughly enjoyed our 3-night stay.

Never again. The thermostat only seemed to control the mane room, one bedroom hot, one freezing.read more

I recently stayed at SpringHill Suites in Milford, CT, and had a wonderful experience. From the…read moremoment I checked in, the staff made me feel welcome and were friendly, professional, and happy to help with anything I needed. The room was spotless, spacious, and very comfortable. I especially appreciated having a separate sitting area, which made it easy to relax after a long day. The bed was incredibly comfortable, and everything in the room was modern and well maintained. The complimentary breakfast was a nice bonus, with a good variety of hot and cold options that made mornings easy before heading out. The hotel's location was also perfect--close to restaurants, shopping, and major highways, making it convenient to get wherever I needed to go. Overall, I was very impressed with my stay. The combination of excellent service, clean and comfortable accommodations, and convenient location made for a great experience. I would absolutely stay here again and highly recommend SpringHill Suites Milford to anyone visiting the area. Five stars!

Was supposed to catch Dionne Warwick in Bridgeport on Saturday but she canceled at the last minute…read moredue to a medical issue (she's 82). So a night of dining in Milford and a night at this hotel. Quite roomy and surprisingly quiet considering it's right next to one of the most traveled highways in the Northeast (I-95). It served its purpose... nice staff.

Not the best IHG I have stayed at…read more The breakfast was good, and the hotel is right off the highway. However the hot water situation was bad. I let the hot water run for several minutes and i only got ice cold water. I eventually just stood over the shower and shampooed my hair in ice cold water.

The check-in staff was really good and very polite. However, that's were the positive parts of…read morethis review ends... It's located in a shady area and is really dated and old, probably the oldest Holiday Inn I've stayed at. My room was really dirty...including a dirty washcloth covered in pubes in my shower!!! So I'm pretty sure they didn't even clean the room. There were small signs that it was probably used and before and that the bed was just made up and maybe a couple fresh towels added. Down in the breakfast sign they had a "limit" sign on the yogurts and things like that. My girlfriend is gluten-free and that's one of the few things she can eat so I let her have mine. The chairs were completely worn out as well. This hotel needs some work or it needs rebranded away from the Holiday Inn Express name.

Terrible place. Elevator broke Ice machine broken. Stayed 4 days never cleaned room 3 guest only…read more1 towel in room and then the gave us a hard time when we asked for for more. Stains on the curtains ants in the bathroom. And that was after we rejected the first room.

Had a great day UNTIL this place! TV was missing parts. Waited for parts then didn't work(1hr…read morewaisted)Refrigerator didn't work. Hot tub didn't work. Manager made excuses and lacked empathy. Needed to duct tape the windows. Smokers right outside of non-smoking room. Went to sleep angry. Left with an empty feeling.

Cockroaches! Greasy floors, stained sheets, items left from previous occupants, stickers and…read morechild's scribbles on headboard. Staff was helpful and apologetic. We booked for 6 days but stayed less than an hour because both rooms we were offered were gross. Added more than $300 to our trip to find new lodgings.

Out of all the hotels, I've stated in my life this was the worst. Subpar rooms, not very clean, 12…read morex 12" pillows, damage to the walls and furniture, sticky bathroom, linens stained, exterior doors, not locked, and felt I was staying in an abused college dorm. The hotel was used as a shelter. It clearly shows. Be aware if you book here, if you shorten your stay, it is nonrefundable. They also lied to Orbitz when I tried to get a refund on canceling two days of my stay. they stated I dropped the keys and left when clearly I spoke with somebody and got a receipt. Another guest I spoke with was given a room with no running water broken TV a broken air conditioner. He had quite the time in trying to get relocated to a better room.

This hotel probably isn't used to capacity crowds, but last weekend's storm has left so many New…read moreEnglanders without power that hotels for miles around are filled with power-outage refugees. The result here is a full-to-brimming hotel, which makes the thin walls and echoey hallways especially problematic. Without the mobs and their noise, this is a fairly standard no-frills hotel. Comfortable enough, but stripped-down amenities and loud heater/AC unit in the outer wall brand this as a low-end place. (In fact, paying north of $100 for this feels wrong.) I've seen complaints about the Wi-Fi here, though it's working just fine for us. Repeatedly having to click "I Agree" gets tiresome after a while, but for free Wi-Fi, it's doing the trick. The hotel gets three stars instead of two, though, on the strength of this morning's breakfast-room staffer, who quietly navigated the overstuffed space, dodging slow-moving elderly guests and fast-moving children (and their bouncing rubber balls), efficiently stocking and restocking the muffins and bananas and waffle-maker supplies. She rocks.

I recently stayed here and it was a positive experience. I found a coupon online and it helped me…read moresave on the fare. The room and the bathroom was clean, and the service was pretty good and I slept pretty well on their double bed. In the morning, there was a lot of free breakfast to be eaten- French toast, eggs, bagels, pork sausage, cereal - I ate it all and enjoyed it! I would recommend this hotel to anyone that is looking for something a notch above your Knights Inns, Super 8s, Howard Johnson's, and Motel 6s. Make sure you shop around online for coupons prior to booking to get the best value!