Avoid at all costs. It was a nightmare. And management didn't do much to help.
I could give more detail but will spare both you and I the time. I do have documentation for everything and am happy to share. It's one of worst experiences I've had with a service provider.
I started working with them in May, looking to get a security system job finished by the time we left in June for vacation overseas. It didn't happen with the first installer. I had a several problems on several levels including after they were hired, they told us we had to hire an electrician to run lines for them. No mention of this was made clear in advance. Left garbage everywhere, every time they came. Installer had to borrow tools from me. Took them 4 trips to unsuccessfully install a system with 4 components. Total waste of our time, not to mention the frustration. Reached out to management and gave them a chance to work it out. Second installer started working with us when we were back. Turns out they tried to sell us a different brand system after we paid for subscription for the first system. Frustrating but we said "no". Said that where first installer was going to install wasn't possible and on and on. First installer put extra and necessary holes in the house that we had to badger them to come repair. System installed, finally in July/August. A portion of the system doesn't work. They send me an invoice saying on the phone "I need to get paid". I let them know I wouldn't pay until it worked. Second installer passed the buck and had us on with customer service trying to trouble shoot, check wiring connections, find transformers etc... isn't this why we paid someone to install? At one point, I got the department of Consumer Protection involved. System now works but they don't know why or what the problem was or how it was fixed. It magically works and may just as magically stop working again. It was a wholly unprofessional experience and beyond that, a total waste of out time coordinating them coming to the house over a dozen times to get it installed and working.
I wish I'd never have given them a second chance and would have walked away when we had problems the first time. I tried to be reasonable and was more than patient and understanding with them but it backfired. Don't make my same mistake. read more