They do not like Black people. I went there trying to get an appointment. They won't even open the…read moredoor. I have to ring a bell for someone to call out. They gave me a card to call another place to go get a massage. I never experienced this. This is the worst place to go never go to this establishment

From the owner: we do hot towels and back walks stretching thai massageread more

I frequently get massages, for my sore muscles and Sciatica. Going from town to town, and city to…read morecity, it always takes awhile to find a great massage therapist. I found one in Northeast Philadelphia. This new business, 9 months old says the owner, was fantastic. Boris and his wife, Tatiana, did a couples massage for us and it was fantastic. The quality of the experience, massage expertise and professional ambiance, is the best I found after trying over 20 places in the Northeast Philadelphia area.

My wife and I went there for a couples massage. They are very nice people, very accommodating and…read moresincere. This is a business run and husband and wife. They are excellent. We have been to other places like Toppers Spa. This spa will put them to shame. Excellent.

I booked online, and it cost $10. When I arrived, they said my gift certificate was no good because…read morethey had changed ownership. How do I know that, since the name is the same, Lily, who signed the gift card, still works there? I called to remind them to refund my $10, and they still haven't. DON'T BUY GIFT CERTIFICATES FROM THEM, they might change ownership again!!

"If you're looking to unwind, Zen Spa is the place to go -- they never disappoint!"…read moreHighly recommend

Very friendly staff, but the quality of the massage did not meet expectations compared to a…read morelicensed massage therapist. My husband and I both requested firm pressure from two different therapists, but the experience felt more like lotion application than a therapeutic massage. I left still feeling tension in my neck and in need of a proper massage. Unfortunately, I would not recommend this place and suggest spending your money elsewhere.

I planned a birthday surprise for my wife with an appointment on 3/11. On 3/4, Hannah called to…read morereschedule due to issues on their end. On 3/5, I followed up and was told not only was my appointment moved, but my request for equal-gender therapists couldn't be accommodated, and no times fit my wife's birthday plan now. On 3/11, I called to move my new appointment later in the day due to my daughter's recital. The receptionist said it was fine--but will be with a $139.96 fee. So let me get this right, you can change my appointment with no refund, but when I adjust, not cancel, I must to pay? As a first-time client? FIRST TIME CLIENT! Absurd. When I expressed my frustration, the receptionist said, "I just work here." That sums up the lack of accountability and customer care. Thanks Hand & Stone, if this is how you treat new clients, I'll be sure others know. One lost client today will result in more lost tomorrow. Great plan.

Been going to Spa Essence for at least 20 years. Great haircuts and color with Michele and fabulous…read morebrows with Barb. The energy there is always excellent.

Literally the best salon around. I actually make a 2.5 hour trip JUST to get my hair done here…read more Carly is amazing, as is Maddi, but your hair is genuinely in good hands no matter whose chair you happen to grace. My daughter had the Queen treatment for her prom glow up! Makeup and hair looked absolutely stunning and it genuinely didn't break my bank account. My hair is extremely long, curly/wavy and thick. My daughters both have long hair and we always leave feeling fresh, clean and beautiful.

Haven't been here in a while. Pedi is $30 but definitely better quality than other salons in the…read morearea. Clean even nails & tech didn't hurt me at all. Could really use a better color selection , especially if you want bright colors in regular polish.

The gel on my nails last longer than two weeks. The…read morecustomer service is great,and the employees are so welcoming and have knowledge of the service they provide. You do need an appt,and while I used to walk in other salons and wait my turn,I now love the idea of having to make an appt.

Aileen- esthetician did a fantastic job with my facial. I loved it…read more However, the front desk were unaware of what they were doing - Francisca, to be specific. I called because I had a gift card for a couples massage, but asked if I could use it for a different service. Her answer was yes with no hesitation or questions asked. When I go to check out (my gift card totaling $179 and facial costing $79.00) I was told by the experienced cashier (Sabrina) that the entire gift card must be used because it was originally meant for a couples massage. Francisca failed to mention this on the phone prior to me coming in to receive the facial. She failed to ask a more experienced person what the requirements are for gift cards. Due to her careless mistake, the total service I received was $110.00 with the purchase of a scrub included that I bought with my personal funds. If I would have known from the beginning, I have may gotten more add-ons to my service or maybe even a massage if I knew they would charge the entire gift card totaling $179.00 (let's not fail to mention that tip couldn't be included on the gift card either). It may be poor training - but her customer service skills weren't great either.

I had a facial and massage today. I selected the introductory massage and anti-aging facial. I…read morescreenshotted the cost of what the services should be. I got a call last night by Hand & Stone stating I had to provide a credit card and put down a deposit of $50 for each service or give a gift card. I had 2 gift cards that my mom bought for me. They confirmed $119.95 was on 1 card and $40 on the other. Let me first say the services were fabulous! The massage and facial were great. The women that gave the services were professional, friendly and the esthetician was so detailed. The girl who checked me in was so nice! However, they charged me $129.95 for the massage which was supposed to be $79.95. They gave me the introductory massage facial when I scheduled the anti-aging facial and up-charged me $25 for a service. So I had to leave and go to work and couldn't argue the prices. When I checked my receipt, they only took $20 off of my $40 gift-card and charged me $64.95 on my credit card when it should have been $44.95. On top of that, I signed up for the monthly membership and they took a coupon out of my membership to cover today's cost but I gave the two gift cards and paid the $64.95 plus tip. The receipt did not show where the coupon came off. When I called after work to have the receipt explained, I spoke to the manager who could not explain why they took one of my coupons from signing up and why they only took $20 off of my $40 gift card. I literally said I felt taken advantage of. Ashley, the manager, kept telling me it looked correct on her end. That doesn't help the customer. The math was not mathing and she was talking in circles. Instead of losing business, she should have said I'm giving you back a coupon and refunding $20 to your credit card but no, she was willing to lose someone who was willing to be a life customer. I got so frustrated, I canceled the new membership. I already made an appointment for another establishment in Cherry Hill. So I recommend, if you're going to use them, to confirm your service signed up for, the price of each and don't use a gift card or go somewhere else.