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    Refresh Day SPA

    3.6 (5 reviews)
    ModerateMassage, Day Spas
    Open 9:00 am - 10:00 pm
    Updated 3 months ago

    Services - Refresh Day SPA

    Massage

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    5 years ago

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    11 years ago

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    11 years ago

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    Southampton Spa

    Southampton Spa

    3.6
    (97 reviews)
    2.5 mi
    $$

    This place is super popular with locals, expect kids even at late evenings, and is much more a…read moresports bar socializing atmosphere- not a serene spa! I can see why it's loved and a great community experience, but it isn't my speed. The facilities all seem to be in good order- cold room, hammam, hot tubs, pools, plunge area, infrared, steam saunas, you DO have it all right here and can stay for ages including BYOB with many groups just drinking and rotating around while relaxing with friends. The atmosphere is cacophony- dozens of signs from different times and different fonts and different warnings plastered on every single surface. Hallways are small and dark. You have slippers and robes and towels easily available and everything you get is well priced. It's simply too loud for my spa preferences. It was odd who was asked to hand over phones to keep behind the front desk and who was not. And the shower in the ladies bathroom IS in bad shape. But I can see why it's hard to find parking during peak times and will be a go to place for many.

    , , :…read more I am extremely disappointed with my visit to this establishment. My friends and I arrived well before closing time and were sitting quietly at our table, not causing any disturbance. However, the staff began rushing us to leave significantly earlier than the posted closing hours. They started turning off the lights, stopped the music, and began cleaning right around us. It was clear they wanted us out -- despite the fact that we were still well within the allowed time. When we calmly questioned this and asked for an explanation, instead of engaging in a respectful dialogue, the staff called the police. Let me repeat that: the police were called simply because we were present during business hours and politely asked why we were being pushed out. It was humiliating, absurd, and completely uncalled for. I have rarely seen such blatant disrespect toward paying customers. An establishment that calls the police on well-behaved guests does not deserve even a single star. This kind of behavior by the staff is shameful and shows a complete lack of professionalism. I strongly recommend that management urgently review their service standards and retrain the staff. My friends and I will never return -- and I do not recommend this place to anyone.

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    Hand & Stone Massage and Facial Spa

    Hand & Stone Massage and Facial Spa

    3.5
    (24 reviews)
    3.7 mi
    $$

    Very friendly staff, but the quality of the massage did not meet expectations compared to a…read morelicensed massage therapist. My husband and I both requested firm pressure from two different therapists, but the experience felt more like lotion application than a therapeutic massage. I left still feeling tension in my neck and in need of a proper massage. Unfortunately, I would not recommend this place and suggest spending your money elsewhere.

    I planned a birthday surprise for my wife with an appointment on 3/11. On 3/4, Hannah called to…read morereschedule due to issues on their end. On 3/5, I followed up and was told not only was my appointment moved, but my request for equal-gender therapists couldn't be accommodated, and no times fit my wife's birthday plan now. On 3/11, I called to move my new appointment later in the day due to my daughter's recital. The receptionist said it was fine--but will be with a $139.96 fee. So let me get this right, you can change my appointment with no refund, but when I adjust, not cancel, I must to pay? As a first-time client? FIRST TIME CLIENT! Absurd. When I expressed my frustration, the receptionist said, "I just work here." That sums up the lack of accountability and customer care. Thanks Hand & Stone, if this is how you treat new clients, I'll be sure others know. One lost client today will result in more lost tomorrow. Great plan.

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    Hand & Stone Massage and Facial Spa

    Hand & Stone Massage and Facial Spa

    3.0
    (117 reviews)
    3.5 mi
    $$

    I had the 1 hr swedish message, I needed my neck,shoulders…read moreand back of my legs worked on more because it was paining. My messager Gwen did a wonderful job, I felt soo much better afterwards. ‍

    I had a facial and massage today. I selected the introductory massage and anti-aging facial. I…read morescreenshotted the cost of what the services should be. I got a call last night by Hand & Stone stating I had to provide a credit card and put down a deposit of $50 for each service or give a gift card. I had 2 gift cards that my mom bought for me. They confirmed $119.95 was on 1 card and $40 on the other. Let me first say the services were fabulous! The massage and facial were great. The women that gave the services were professional, friendly and the esthetician was so detailed. The girl who checked me in was so nice! However, they charged me $129.95 for the massage which was supposed to be $79.95. They gave me the introductory massage facial when I scheduled the anti-aging facial and up-charged me $25 for a service. So I had to leave and go to work and couldn't argue the prices. When I checked my receipt, they only took $20 off of my $40 gift-card and charged me $64.95 on my credit card when it should have been $44.95. On top of that, I signed up for the monthly membership and they took a coupon out of my membership to cover today's cost but I gave the two gift cards and paid the $64.95 plus tip. The receipt did not show where the coupon came off. When I called after work to have the receipt explained, I spoke to the manager who could not explain why they took one of my coupons from signing up and why they only took $20 off of my $40 gift card. I literally said I felt taken advantage of. Ashley, the manager, kept telling me it looked correct on her end. That doesn't help the customer. The math was not mathing and she was talking in circles. Instead of losing business, she should have said I'm giving you back a coupon and refunding $20 to your credit card but no, she was willing to lose someone who was willing to be a life customer. I got so frustrated, I canceled the new membership. I already made an appointment for another establishment in Cherry Hill. So I recommend, if you're going to use them, to confirm your service signed up for, the price of each and don't use a gift card or go somewhere else.

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    Refresh Day SPA - massage - Updated June 2026

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