We bought a house last summer with a koi pond in the back yard. It started getting gunky a while ago, so we contacted Reflections about cleaning it. After being super patient with me and all my questions, we scheduled a cleaning. They came out, and looked at the pond, and decided it didn't need cleaning, it just needed certain changes to the way the filters worked (I never would have figured it out on my own). The changes will cost about what 1 cleaning would cost, but I don't have to call them out constantly to clean it over & over again.
TLDNR: instead of screwing me over, they helped me save a lot of future money & heartache, and they've been super nice about everything! read more