Hadn't been to Elab in about 35 years, but recently moved back to Rochester. Loved seeing this shop…read morestill going strong. It was an old fav back in the 80's. Samantha helped me out this morning and was terrific. What a great person, super knowledgeable and helpful. Exceptional service and selection. Thank you Samantha and I'll look forward to stopping by again soon!

Every other cigar store I've visited in the US has greeted me, asked questions, shown some care…read more This one? Drab, unwelcoming, with an uninspired selection. I suggest you look elsewhere for cigars.

Mad Hatters has everything for everyone. If you need it they got it. Every staff member there is…read moreamazing.

Well today I needed a few odds and ends. So I went to Mad Hatters . As always I must say they have…read morean excellent selection of tobacco products, cleaners, cigars etc. And the prices are fair. And I may add that the employees are very polite and respectful. Give them a try!

Wide variety of glassware. Clean shop. Knowledgeable staff. Doe always knows her stuff!read more

Their service is outstanding. Always friendly and professional and knowledgeable. The selection…read morestretches on and on in the store.

Looking at reviews for several local vape shops, it's clear that many of them are small businesses…read morethat aren't exactly run like "tight ships". I would assume this place is no different. However, I think many of the negative reviews you see at various vape shops are likely overdramatized. I've been vaping forever, so I can't relate too much to new people looking for advice. However, to those looking for a place to stock up locally, this place was able to get the job done for me. Simple transaction: I call ahead asking if they have Horizon Falcon M1+ coils. Guy says yes. I show up 20ish minutes later. I would've bought 10 boxes, but they only had 4. No biggie! I ask to take all 4, and ask if they happen to have Aspire Breeze NXT coils. Despite those being tough to find recently, they DID have 3 boxes. I take all of those as well. Dude was friendly... said "Glad we could help you out with these. Sorry we didn't have more." I say "No worries, I'll just do the same thing and call ahead next time I need to restock." Again, simple. Was it as cheap as the online vendors I used to purchase from? No. Was I expecting it to be? No. Was I expecting a small independent shop to carry a buttload of one specific coil? I had some hope, but no I'm not surprised they only kept a few boxes of my favorite crap around. Frankly, I'm just glad someone keeps a decent supply on hand so that I didn't have to run all the way down to my last coil, and I didn't have to drive to the other side of the city either. After calling 2 other west side shops and hearing them explain how they didn't have squat in stock, I'd call THIS transaction a success. I'll be hitting them up in a few months to hopefully re-stock to a larger degree next time. No theatrics, no drama.

Hidden gem. We were on vacation and decided to stop in at…read moreMJ's so we could enjoy thanksgiving a little more. lol. Bring in a house with 18 people (9 of which are kids) sleeping not so well on an air mattress (omg my hips STILL hurt) and 3 dogs barking can start to take a toll. Totally worth it don't get me wrong. But why not chill out a little too ya know? Anyway.. We were more than pleased to find that they had the selection and brands we wanted! If you visit dispensaries often you know it can be difficult finding the things you need or want when it's brand specific. I needed some WYLD gummies to help me sleep, and a stizzy pen to keep my nerves down and patience in tact. Would you know it, worked like a charm. It was an amazing trip. I took my friend who I was visiting and she also enjoyed it more that the shop she had gone to prior. It was clean, well lit, everyone was very kind and knowledgable , patient, nobody was rushing. First time in, perfection. Second time in, awesome. I got to have a conversation with a worker about LaJolla. ‍ It's a bit spend but still cheaper than what you use to pay on the streets lol . I think we paid about $120 for my gummies, the stizzy cartridge and a bottle of pre-rolls. Again, worth it! Thanks MJ's! See you again next time.

Stopped in Monday as the store I used to frequent switched to mail order and I wanted to try…read moresomething new. Parking is easy, need ID to get in, place has great selection. Alex helped me find a new product (Tincture) to try for relaxation, have tried it once and was good, have to experiment more to get the right dosage, but so far happy with purchase. Definitely will be back to try some other products as the personal service and help was great, thanks so much.

I've been going to Empire Vape for years now. Puja and her husband are absolutely amazing. She'll…read morebend over backward to make sure you're satisfied. She's incredibly friendly, professional, and hospitable. The shop smells amazing and the service is incredible. Bottom line? If you're in Webster and you smoke you shouldn't be going anywhere else. It's been almost three years since the first time I walked in. Every single time has been a lovely experience.

They always have exactly what I need here and the service is impeccable. Best vape shop in the arearead more

You need it they have it. Biggest selection of all your smoking needs. Super friendly staff...read more

Best vape shop, large variety to choose from and good quality. They are super loyal and polite to…read moretheir customers, especially taking the time to get to know regulars and make them feel at home: plus every 100 dollars you spend you get 10 off when you sign up for their point system.

this is what I would say is the premier vape shop in the rochester area. The owner is very…read morepersonable and also very knowledgable about his products. He is able to make solid recommendations based on what you are looking for, and in no way attempts to "oversell" the customer. Some very nice vaping " hardware" is here. If you are looking to purchase ejuice There are something like 1000 ejuice flavors available, which are custom made to your order, on the spot, how cool is that? And the flavors we have tried so far are really excellent! The shop itself is an inviting and comfortable atmosphere. Definitely worth checking out if you vape. My husband and I quit smoking cigarettes over 6 months ago and have never gone back... or even been tempted to, after years of trying to quit and relapsing. Vaping has worked for us, and very happy to have such a nice nearby local shop to patronize. Yay!

As a customer of a different local smoke/vape shop I was excited to find out there was a new…read morecompetitor in town, but the excitement turned to disappointment upon my first trip there. I came into buy 2.5ohm coils for my Kenger Protank, I found the store to be way overpriced on their coils, juices and batteries. Additionally, the selection of those items, i would call limited at best.For example, I usually pay $2.99 per coil, (at a different store in town) however at perfection vapes they were $4.50. I needed the coils so i bought them, but next time I'll buy them online. Just a heads up to my fellow vapers out there.

Owner is so knowledgeable and all around a great person to talk with! This place has a variety for…read morethe true connoisseur.

I went here in the past and they're great!…read more However, I went there today and learned that they lost their tobacco license.