I bought a $43 CBD vape from this store and later found out there were no verified lab results or…read moresafety info for the product. After researching the brand (RA Royal), I became concerned about possible quality and health risks. I went back and tried to talk with the staff calmly, but they refused any refund or exchange just because I had opened and tried it. I expect vape stores to sell products that are safe, transparent, and lab-tested, not ones with vague or unverifiable claims. Disappointed by the lack of accountability and support when I raised a legitimate concern. I won't be returning. If you're shopping here, do your own research before buying anything, especially expensive items. Not all products are what they seem.

Wonderful experience. I usually go to the location in gates. I was around Greece and went to that…read morelocation. The lady working there absolutely amazing, always smiling and helpful. Enjoy coming to this smoke shop just to see her happy and bubbly face!!! I will for sure come there again!!

I come here about once a week and it's got to be one of the best dispensaries around. The people…read morewho work there actually care about the customers and go above and beyond explaining their products and how they source them. They stock products that are all new york based and their selection is so wide. I definitely recommend to anyone looking to escape the iPad bud tenders and who is looking to have an actual conversation about their products.

The staff is so friendly and extremely knowledgeable on the product. They make you feel so welcome…read moreand answer any questions you may have. It's truly the most friendly and welcoming dispensary I've been to! 10/10 would recommend to anybody

Their service is outstanding. Always friendly and professional and knowledgeable. The selection…read morestretches on and on in the store.

Looking at reviews for several local vape shops, it's clear that many of them are small businesses…read morethat aren't exactly run like "tight ships". I would assume this place is no different. However, I think many of the negative reviews you see at various vape shops are likely overdramatized. I've been vaping forever, so I can't relate too much to new people looking for advice. However, to those looking for a place to stock up locally, this place was able to get the job done for me. Simple transaction: I call ahead asking if they have Horizon Falcon M1+ coils. Guy says yes. I show up 20ish minutes later. I would've bought 10 boxes, but they only had 4. No biggie! I ask to take all 4, and ask if they happen to have Aspire Breeze NXT coils. Despite those being tough to find recently, they DID have 3 boxes. I take all of those as well. Dude was friendly... said "Glad we could help you out with these. Sorry we didn't have more." I say "No worries, I'll just do the same thing and call ahead next time I need to restock." Again, simple. Was it as cheap as the online vendors I used to purchase from? No. Was I expecting it to be? No. Was I expecting a small independent shop to carry a buttload of one specific coil? I had some hope, but no I'm not surprised they only kept a few boxes of my favorite crap around. Frankly, I'm just glad someone keeps a decent supply on hand so that I didn't have to run all the way down to my last coil, and I didn't have to drive to the other side of the city either. After calling 2 other west side shops and hearing them explain how they didn't have squat in stock, I'd call THIS transaction a success. I'll be hitting them up in a few months to hopefully re-stock to a larger degree next time. No theatrics, no drama.

From humble beginnings with a small amount of retail space to now, with a cavernous interior retail…read morespace and lounge, The Cloud Factory is a vapers dream. Sergei and company have been meticulously tweaking the experience for old school, newbies, and the "what is a vape?" folks. An interior with hundreds upon hundreds of juice/liquid offerings, and enough mods and pod mods to make any collectors dreams, they have anted up over and over again. Currently they offer 0% liquids with flavors, Salt Nic tobacco flavors, and accessories that will continue to keep them in the limelight of places to go when you need the necessary items. From a customer standpoint, they offer tutorials, recommendations, vape safety education, fair prices, and are willing to work with you when it comes to a return or defect, which is golden in the customers eye. If you listen to the radio, you'll hear their commercials, and it's great that they support local events as well!

Great shop. I've been vaping for about 6 years. Been all over town. This is it. Found it! Stumbled…read moreupon it 2 plus years ago. I needed juice. It was a Sunday night. They were close by where I was living. The selection of juice is astonishing. Paul I think his name is. He's always working. Very helpful, solid. I tell everyone to go there. Highly recommended!

I was searching for a cigar,. A Cuban like cigar. Well, the…read moreclosest I got was to this very nice cigar factory. The gentleman was very helpful and guide me to their closest samples. He explained to me that all cigars in the shop were their own. I requested a particular type and he recommended Corojo. He offered to cut it for me. As I lit it later, I was pleased. I'll be back.

You ever go out into the frigid Rochester air to shovel, only to come in 45 minutes later…read moredesperately craving a cigar? No? That was 100% me this morning! When the (very) occasional hankering for a cigar comes my way, or I am going to a party (in the before times) where I know cigars will be appreciated, a stop at Santiago's always leaves me smiling. This place has EVERYTHING. I was first introduced to the team here at Santiago's during the Blackfriars production of Anna in the Tropics, where we had live cigar rolling for some of the evening shows. They have the expertise and a huge breadth of experience to answer your questions, and provide you with the exact celebratory smoke you're looking for. I tend to go for the alcohol infused/scented cigar options, as I am usually enjoying a cigar alongside a celebratory drink of some kind. My partner and I adore the Makers Mark cigar, and I am a sucker for anything red wine infused. They do custom bands for events, live rolling, and have nice detailed descriptions of their cigars on their website. If you are new to cigars, this is the absolute best place to dive in for the first time. Such helpful staff members with literally zero judgement, they are there to guide you along the way. They will cut for you if desired and send you on your way! They weren't open (yet) when my cigar craving hit this morning, but I am looking forward to stopping by ASAP and grabbing some goodies to enjoy here at home. Much to love to this amazing shop!

The guy was very polite when i walked in was very helpful and knew his products it seems like! They…read morehad a really decent selection for smoke products. Prices are very fair too

Great prices and a friendly staff! Great place to sit and relax and enjoy a good cigar or puff on a…read morehookah :)

I've been here twice and I'll be back. Best selection of some of the top juices out there that I've…read morefound. Bonus, no more buying online without knowing if I like it. Space Jam, Five Pawns, Cuttwood, Suicide Bunny, Halo, and more. If you are looking for juice, you simply have to go try and buy some of these brands. They get amazing reviews all over the internet for a reason. Good selection of gear, and they also carry a few rebuildables, wire and cotton. There really are no local shops that carry the actual brand name rebuildables but I know that's basically a niche upon a niche so I can't really knock anyone for that, but I'd love to see it. If you are going through coils quickly you'd be amazed how easy and cheap it is to build. They don't have a particularly large variety of gear but they do have several batteries, tube mods and boxes to choose from. Prices are on par with online shopping from a good shop but they aren't rock bottom - but remember you get to actually taste the juice and they will take the time to show you how everything works. If I go taste some juice and find something I'm going to buy, I'll gladly pay their fair prices for that. The first time I went the staff member I met wasn't particularly friendly but he did get out the juices I wanted to taste and made some recommendations. The next time I went the other staff member I met was great. Maybe it was an off day for the first guy. The second guy wasn't a builder so he couldn't answer a lot about that part but he knew all the mods, tanks and juices well. Like my review of another local vape shop - this is Rochester. We are not that big. A vape shop here can't be expected to financially sustain an inventory of all the latest and best stuff. However they have a decent selection of gear, and a fantastic selection of the top rated juices and reasonable prices. They are a great shop and have a good location for people on my side of the city. This shop also has a more mature atmosphere which I appreciate. I'll definitely be back.

Great place for premium juice. Friendly staff, and decent prices for a B&M. They had a very nice…read moreselection of juices for purchase and they guy working was very nice about me taking my time. He answered a bunch of questions and suggested a few juices for me to try.