I am obsessed. This woman owned business is awesome! It's small, but welcoming. Plentiful in…read moreresources and knowledge! This is a micro dispensary that does all their own stuff! I was impressed with the wealth of information we were given (or option to get) when we went in. The staff was knowledgeable in both the store and the products. I will absolutely go back and recommend it to many friends!!

Awesome spot! Very friendly staff, very knowledgeable new products and convenient location!read more

The place is easy to find and a plenty of parking lot. They are specializing in cigars, vape,…read morehookah, and etc, but they provide some drinks if you want to chill in the lounge. There are two separate lounges that are for non members of the elite cigar and member of the elite cigar with guest passes. It's very quiet and very clean in the lounge. They are designed for people who want to smoke anything kind of cigar, hookah, etc that the shop sells. One of my friends accidentally spill the burned ashes from the cigar and the worker was nice enough to provide us the broom and pan to clean it off the mess. I would recommend anyone who is a cigar smoker to come here with small gathering or alone in a quiet environment for a change.

If I could leave zero stars I would! When my girlfriend and I walked in, we were not greeted at…read moreall. When I had a couple questions about products, the staff members answers were constantly I don't know or I've never heard about it! The typical stoner staff worker, long hair, didn't know anything looked like shaggy from Scooby Doo. Treated us with total disrespect even while I was talking, interrupted me to start talking to other people

I have been going their for at least 20 years for cigars . Friendly and knowledgeable staff. Their…read moreselection of lower priced and premium cigars is good.

Hadn't been to Elab in about 35 years, but recently moved back to Rochester. Loved seeing this shop…read morestill going strong. It was an old fav back in the 80's. Samantha helped me out this morning and was terrific. What a great person, super knowledgeable and helpful. Exceptional service and selection. Thank you Samantha and I'll look forward to stopping by again soon!

Their service is outstanding. Always friendly and professional and knowledgeable. The selection…read morestretches on and on in the store.

Looking at reviews for several local vape shops, it's clear that many of them are small businesses…read morethat aren't exactly run like "tight ships". I would assume this place is no different. However, I think many of the negative reviews you see at various vape shops are likely overdramatized. I've been vaping forever, so I can't relate too much to new people looking for advice. However, to those looking for a place to stock up locally, this place was able to get the job done for me. Simple transaction: I call ahead asking if they have Horizon Falcon M1+ coils. Guy says yes. I show up 20ish minutes later. I would've bought 10 boxes, but they only had 4. No biggie! I ask to take all 4, and ask if they happen to have Aspire Breeze NXT coils. Despite those being tough to find recently, they DID have 3 boxes. I take all of those as well. Dude was friendly... said "Glad we could help you out with these. Sorry we didn't have more." I say "No worries, I'll just do the same thing and call ahead next time I need to restock." Again, simple. Was it as cheap as the online vendors I used to purchase from? No. Was I expecting it to be? No. Was I expecting a small independent shop to carry a buttload of one specific coil? I had some hope, but no I'm not surprised they only kept a few boxes of my favorite crap around. Frankly, I'm just glad someone keeps a decent supply on hand so that I didn't have to run all the way down to my last coil, and I didn't have to drive to the other side of the city either. After calling 2 other west side shops and hearing them explain how they didn't have squat in stock, I'd call THIS transaction a success. I'll be hitting them up in a few months to hopefully re-stock to a larger degree next time. No theatrics, no drama.

I bought a $43 CBD vape from this store and later found out there were no verified lab results or…read moresafety info for the product. After researching the brand (RA Royal), I became concerned about possible quality and health risks. I went back and tried to talk with the staff calmly, but they refused any refund or exchange just because I had opened and tried it. I expect vape stores to sell products that are safe, transparent, and lab-tested, not ones with vague or unverifiable claims. Disappointed by the lack of accountability and support when I raised a legitimate concern. I won't be returning. If you're shopping here, do your own research before buying anything, especially expensive items. Not all products are what they seem.

Wonderful experience. I usually go to the location in gates. I was around Greece and went to that…read morelocation. The lady working there absolutely amazing, always smiling and helpful. Enjoy coming to this smoke shop just to see her happy and bubbly face!!! I will for sure come there again!!

I was searching for a cigar,. A Cuban like cigar. Well, the…read moreclosest I got was to this very nice cigar factory. The gentleman was very helpful and guide me to their closest samples. He explained to me that all cigars in the shop were their own. I requested a particular type and he recommended Corojo. He offered to cut it for me. As I lit it later, I was pleased. I'll be back.

You ever go out into the frigid Rochester air to shovel, only to come in 45 minutes later…read moredesperately craving a cigar? No? That was 100% me this morning! When the (very) occasional hankering for a cigar comes my way, or I am going to a party (in the before times) where I know cigars will be appreciated, a stop at Santiago's always leaves me smiling. This place has EVERYTHING. I was first introduced to the team here at Santiago's during the Blackfriars production of Anna in the Tropics, where we had live cigar rolling for some of the evening shows. They have the expertise and a huge breadth of experience to answer your questions, and provide you with the exact celebratory smoke you're looking for. I tend to go for the alcohol infused/scented cigar options, as I am usually enjoying a cigar alongside a celebratory drink of some kind. My partner and I adore the Makers Mark cigar, and I am a sucker for anything red wine infused. They do custom bands for events, live rolling, and have nice detailed descriptions of their cigars on their website. If you are new to cigars, this is the absolute best place to dive in for the first time. Such helpful staff members with literally zero judgement, they are there to guide you along the way. They will cut for you if desired and send you on your way! They weren't open (yet) when my cigar craving hit this morning, but I am looking forward to stopping by ASAP and grabbing some goodies to enjoy here at home. Much to love to this amazing shop!

Ok.. Have been vaping almost 2 years and this is the only…read moreplace I go to get my watermelon jolly juice. I live in Canandaigua NY and drive every 2 weeks to get my coils and juice. Went in there today and Kenny & Kate were working. They were both very helpful and polite. So kudos to you two.. Thank you Kenny!!! That mental thing is very powerful...lol

Horrible attitude from the employee who "served" me. The one lady was EXTREMELY rude and wasn't…read moregoing to sell me anything because she thought my CBD cartridge was THC oil. Maybe you should educate your employees on other benefits of vaping like CBD oil for seizures like I use it for instead of treating me like I brought a bomb into your store. Until the other "nicer" employee came over and suggested a battery to fit my cartridge did I realize the first lady lied to me telling me she didn't have anything to fit my cartridge. She was not helpful/educated/ or maybe just disinterested in answering my questions. After deciding to buy a $53 dollar battery the lady proceeded to have a giant attitude and was just plain out rude. At least 3 other people I've spoken to have had the same awful experience at this vape location in Penfield. I WILL NOT BE RETURNING. EDUCATE YOUR EMPLOYEES ON YOUR PRODUCTS AND *****KINDESS*****!!!!!!

The owner is very friendly and professional they have great service I recommend then for you thc…read moreand CBD needs also online services