I booked services at La Peau in Fresno for a bachelorette party of six. The week of the event, I…read morecalled to modify just my massage because I was five weeks postpartum, dealing with a painful PUPPP rash and stitches in my back from a biopsy. I asked if there was any way to adjust my service, and I was told they would work with me and that the owner would call me that week to discuss a solution. On the day of the appointment, I received my facial (which was fine) and was told again that the owner would reach out soon to arrange something for the unused massage portion. But I never received a call. When I followed up afterward, I was told that because I booked in a group, they would not offer any accommodation--such as store credit or gift card--even after explaining my medical situation. Given that I personally spent $360 and our group spent around $1,800 including tip, I expected a basic level of compassion, especially for a postpartum mom with an ongoing medical issue. I wasn't looking for special treatment, just a reasonable accommodation for a service I physically could not receive. Unfortunately, the lack of empathy and unwillingness to work with me given my specific situation was deeply disappointing. I won't be returning, and I can't recommend this spa. Attached is a photo of what my back looked like the evening before the massage (mind you, this was all over my body).

Shockingly Rude Receptionist Grace (Serena) -- Didn't Even Get to Have My Massage…read moreUPDATE: read owners response at end!!!! I've never left a spa in tears before, but my experience at La Peau Day Spa today was awful -- and I didn't even get to have the massage I booked because of how disrespectful the receptionist, Grace, was. I called earlier in the day to book a same-day lymphatic massage and asked if there were any October specials. Grace told me there weren't, which seemed strange for a spa but I booked anyway -- a $180 service for 2:00 PM. When I arrived, I had to get Grace's attention to check in. While in the restroom, I saw a sign listing October specials -- including a hot stone massage for $140 (normally $160). When I mentioned it, politely, just to make her aware, she got very short with me. I even said I didn't want to disrupt my therapist's schedule, but she snapped, "Do you want to change it or not?" Eventually, she tried to change it, then told me she couldn't because that therapist doesn't offer that service. I said that was totally fine -- I was looking forward to the lymphatic massage anyway. I also had a gift card from one of their events and asked what services it could be used toward. She kept contradicting herself, couldn't give me a straight answer, and started texting without looking up or responding to me. I even complimented her nails to lighten the mood -- no acknowledgment, no eye contact, just more attitude. By this point, I was uncomfortable but trying to stay polite. When I finally went back with the massage therapist (Marissa, who was lovely), Grace/Serena (the fake name she gave me when I asked because she knew her behavior was disgusting, which I did say but never did I say anything towards her or call her names, I did tell her she mad me uncomfortable and was disrespectful) she kept interrupting and acting like there was some big issue when there wasn't. I was actually shaking from how she treated me. In the end, I was so upset I couldn't go through with the service. Grace "Serena" told me I "made her uncomfortable," after I let her know how much she was upsetting me and making me uncomfortable... which was completely backwards, she sounded desperate to keep herself out of trouble-- I had been nothing but courteous. I even wanted to tip Marissa for her time, but Grace wouldn't allow that either. I will never return to La Peau Day Spa, and I hope management sees this and provides Serena with serious customer service training. No client should be treated this way -- especially not in a place that's supposed to be about relaxation and care. Update: Management /the owner saw this, called me, defended Grace and lied to me... then proceeded to tell me she knows people at Yelp and will be sure to get my review taken down!!!

I was recommend for a facial with Dani, it was my first real facial and I was hesitant as I am…read moreseverely acne prone. but so glad I went through with it!! Her place is so cute and relaxing. Dani took her time, explained her steps, and made me feel so comfortable. I loved how clean my skin and soft felt after. She gave me a few acne treatment recommendations as well.highly recommended!

Dani is so kind, full of wonderful energy; enthusiastic and upbeat. Her space is cozy, peaceful,…read moreand private. She is wealth of knowledge about skincare. My skin felt amazing after leaving. I can't wait to return.

Recently took my son for a teeth whitening for his senior pictures. He was provided with directions…read moreand the process was painless. His teeth looked amazing, would recommend this service 10/10!

I've been a client for many years now & I cannot recommend Nicole enough! From her warm hellos,…read morecozy space, to her attention to detail in every service she's a 11/10! So do your body a favor and book with her like yesterday

Great microdermabrasion and Elite facial with Priscella. Loved the chair which envelopes and helps…read morerelax the body while staying warm with piles of blankets. A necessary treat for me as I am always cold. Tell them to keep the blankets off if you must. Relaxing environment. Friendly staff. Front desk and Priscella were kind and caring. Thank you for a fantastic session!

You must try out this place! Incredible customer service from the front desk to the facial itself!…read moreThis was my first time receiving a service here, and I can happily say, I am already looking forward to coming back again! Upon entering to check in, there is a cute little area with snacks, water, and tea- with a few seating options. And if you want to see one of the largest selections of Eminence and Image Products...oh my goodness, yeah, they have it! I was sooo happy exploring all the products. In visiting another local spa for years, they never had as many products on hand as I saw today. My Esthethician today, Ruben, not only took the time to really talk about all the new products I asked about, but his skills and demeanor during the facial- just wonderful! Personable, talented, knowledgeable...I highly recommend seeing Ruben. I also learned that special orders can be made for Eminence and Image products, as well as Nairian, which is another product brand, but from Armenia. From the Eminence Line, I purchased Soothing Chamomile Tonique, Stone Crop Hydrating Mist, & Citrus & Kale Potent C +E Serum. Service info: I enjoyed a customized Elite Facial today, and I'm eager to try the Hydrafacial in the future. I changed into a spa wrap, and got super comfy, relaxed, blanket and all! The steam, the products and application, gentle touch/massage, and lovely conversation made my first experience memorable. Bravo to Owners Sevag & Susie for managing this great business- well done!

Very Calming atmosphere, Mia was very welcoming and had great conversation throughout the entire…read moreappointment. I will definitely book again

I'm very impressed with Mia and her work. She is very detailed, professional, and experienced. I…read morelove how my eyelashes turned out. I will definitely be using her for my eyelash extensions in the future.

OMG I can't believe I've been walking past this place when I pick up my dog from the groomers and…read morehad no idea this little gem was located here. I had a very unique facial with Paow and she took the time to discuss what we were going to do for the facial, any concerns I had, and then she went to work. It was 2 hours of pure bliss. I am so hooked that I had to get on the books with her for the next few months out. She is so good that she is booked out far in advance. If you're lucky enough to get in with her (somehow I got super lucky), you will not regret it! Her hands are like magic. This was easily the highlight of my month and something I will look forward to every single time! My skin feels amazing, especially my jawline and temples, which she worked on during the special type of facial I had. She used top notch products on me and my skin felt so luxurious afterwards. Her place is super upscale and posh, but soo warm and inviting. I highly recommend Paow and Polish and Peels to anyone looking for a facial, you will not be disappointed!

Such a lovely business with tons of services available and some that are not offered so often like…read morethe Buccal massage. Paow was just wonderful and provided a great massage and relaxing atmosphere. Quite a drive for me out on North Fresno but worth it.

Alysha is a complete GEM. I did not know her personally when I booked my first appointment but she…read morenever made me feel like a stranger. Fast forward over a year or so later - you get to know people! She is a wonderful person apart from being an amazing esthetician. The part about her that makes me keep coming back is the passion for what she does. You can tell by how attentive and personal she makes your visit. She has added new services to her menu & that shows me that she continues her education to serve her clients (& herself). This new location is gorgeous, clean, and ever so relaxing! I have recently switched to booking 90 min appointments so she has the freedom of time to do what my skin needs as opposed to what I think it needs. Highly recommend.

Alysha was very professional and knows what she's doing!! I've gone in for a custom enzyme facial…read moreas well as a hydra facial. I like that I can schedule an appointment and can count on her to let me know what my skin needs. My face is literally glowing when I leave her studio. She is a skin genius!! Her studio is very relaxing and definitely the kind of self care I need. I also enjoy that I can ask her about my skin needs and with her expertise let's me know what products I should be using on my skin for my skin needs.

Staff friendly & accommodating I felt welcomed & was treated kindly & professionally…read more My treatments were very thorough & done so well Beautiful environment to recharge !

Came in for their black Friday sale and was not disappointed. Lots of great things on sale and I…read morestocked up on my usual eminence products. Mostly for gifts but also a few things for me. Looking forward to using the gift card!

went to Kiss Me Med Spa for botox and lip filler and i am very happy with the results! Karen was…read moreprofessional, very nice and her quality of work is amazing!! She explained every step of the process and really ensured i was comfortable during the whole process. Office was very nice and clean! Location is also great. Looking forward to my next visit ! Karen and her team are awesome and i highly recommend Kiss Me Med Spa!

I've visited kiss me med spa 4-5 times in the past few years. I've been treated by Karen, Gina and…read moreLinzy. I typically come in for Botox. All three have been incredibly knowledgeable and friendly. Kiss me recently moved locations and as expected, the new office is gorgeous. The front desk staff is incredibly helpful. Most recently I called looking for a weekend appointment in the morning for myself and a friend. They were able to get me scheduled for the following day (they're typically open one Saturday a month). Linzy was able to get my friend and I in and out quickly without making us feel rushed. I'd also highly recommend following them on instagram and signing up for emails to get notified about their monthly specials. Overall, kiss me has always made me feel very comfortable in what I would consider an intimidating space. Definitely worth booking with them!

I have gone to a couple of dermatologists and Macias practice by far has been the best experience…read more I got the pleasure of getting Michelle Garcia, who was genuinely attentive and asked me multiple questions to better understand my skin concerns. She's given me great product recommendations that have helped my skin get to where I want it to be. She's literally the best NP I've had the pleasure of meeting.

Best dermatology office in Fresno! 11/10 My third time…read morecoming in. All three visits were extremely fast to see a specialist and they fixed my skin tag and small mole removals on the spot! Never been more happier with my appearance afterwards! Hats off to Michelle and the ladies at the reception who all had lovely smiles and smooth process! Thanks Macias!