Follow up~
I called the office several times to speak…read moredirectly with Dr. Behr. After speaking with different staff members, I was told that she does not take calls. I left messages requesting a call back, but still have not heard from Dr. Behr regarding her response to my review. I remain willing to discuss a resolution directly with her.
I rarely leave negative reviews, but after my experience, I feel it is important to warn others before they spend thousands of dollars here.
I paid a $250 deposit and an additional $3,575, for a total of $3,825, for filler and Botox treatments performed by Dr. Desai.
From the very first follow-up appointment, I repeatedly told the medical assistant that I was unhappy with my results. At every appointment, I explained that I had developed small bumps underneath my eyes, that my marionette lines were not improving and continued to show bumps, and that I was disappointed with how everything was turning out. Dr. Desai also injected my nasolabial folds, yet those lines are still visible. Despite repeatedly expressing my concerns, I felt they were dismissed instead of being taken seriously.
During my appointments, Dr. Desai told me that the Botox she had recommended interfered with the fillers. That statement left me questioning why that treatment plan had been recommended in the first place. If I was being told that one treatment interfered with another, why would I feel comfortable proceeding with additional procedures? At that point, my confidence in the treatment plan had been significantly diminished.
I have allowed adequate time for the treatment to settle and for any improvement to occur. Given the number of injections I received and the significant financial investment I made, the outcome does not reflect the scope of the treatment.
After allowing adequate time, I met with Dr. Behr to discuss my concerns. During that visit, she recommended performing additional treatment. However, I did not feel comfortable proceeding with more procedures because of the concerns I already had, including being told that the Botox recommended by Dr. Desai interfered with the fillers. I wanted my concerns addressed and understood before considering any additional treatments.
During that same process, I asked Dr. Behr to review and compare my before-and-after photos because my results looked nothing like the photos I had been shown or expected. Dr. Behr refused to look at my photos or compare them. It was after this that the medical assistant made the statement that "everyone in the Central Valley knows that it doesn't last," which was extremely concerning to me given the amount of money I had invested.
I also asked the office manager, Kristy, for a copy of the documentation showing my concerns from each of my visits. Kristy stated that she would send those records to me through email. To this day, I have never received the documentation she said she would provide. The documents that were provided to me did not include any statements or notes showing that I had expressed my concerns during my visits.
I did everything I could to give the office an opportunity to address my concerns. Instead of feeling heard, I felt dismissed. After spending $3,825, I expected professional care, honest communication, and accountability when I expressed that I was unhappy with my results.
Because of my experience, I cannot recommend this practice. I am sharing my experience so others can make an informed decision before investing a significant amount of money.
I am requesting a full refund of the $3,825 I paid. Given my experience, the concerns I raised throughout the process, and the outcome I received, I believe a full refund is warranted because of the results did not reflect the expectations and information that were discussed prior to treatment.
