1. Gorgeous Doll Studio

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    Fresno, CA

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    Gorgeous Doll Studio

    5.0 (3 reviews)
    Closed • 9:00 am - 5:00 pm

    Services - Gorgeous Doll Studio

    Waxing

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    7 years ago

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    8 years ago

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    La Peau Spa & Laser - Before

    La Peau Spa & Laser

    4.5(289 reviews)
    4.1 mi
    •$$$

    I booked services at La Peau in Fresno for a bachelorette party of six. The week of the event, I…read morecalled to modify just my massage because I was five weeks postpartum, dealing with a painful PUPPP rash and stitches in my back from a biopsy. I asked if there was any way to adjust my service, and I was told they would work with me and that the owner would call me that week to discuss a solution. On the day of the appointment, I received my facial (which was fine) and was told again that the owner would reach out soon to arrange something for the unused massage portion. But I never received a call. When I followed up afterward, I was told that because I booked in a group, they would not offer any accommodation--such as store credit or gift card--even after explaining my medical situation. Given that I personally spent $360 and our group spent around $1,800 including tip, I expected a basic level of compassion, especially for a postpartum mom with an ongoing medical issue. I wasn't looking for special treatment, just a reasonable accommodation for a service I physically could not receive. Unfortunately, the lack of empathy and unwillingness to work with me given my specific situation was deeply disappointing. I won't be returning, and I can't recommend this spa. Attached is a photo of what my back looked like the evening before the massage (mind you, this was all over my body).

    Shockingly Rude Receptionist Grace (Serena) -- Didn't Even Get to Have My Massage…read moreUPDATE: read owners response at end!!!! I've never left a spa in tears before, but my experience at La Peau Day Spa today was awful -- and I didn't even get to have the massage I booked because of how disrespectful the receptionist, Grace, was. I called earlier in the day to book a same-day lymphatic massage and asked if there were any October specials. Grace told me there weren't, which seemed strange for a spa but I booked anyway -- a $180 service for 2:00 PM. When I arrived, I had to get Grace's attention to check in. While in the restroom, I saw a sign listing October specials -- including a hot stone massage for $140 (normally $160). When I mentioned it, politely, just to make her aware, she got very short with me. I even said I didn't want to disrupt my therapist's schedule, but she snapped, "Do you want to change it or not?" Eventually, she tried to change it, then told me she couldn't because that therapist doesn't offer that service. I said that was totally fine -- I was looking forward to the lymphatic massage anyway. I also had a gift card from one of their events and asked what services it could be used toward. She kept contradicting herself, couldn't give me a straight answer, and started texting without looking up or responding to me. I even complimented her nails to lighten the mood -- no acknowledgment, no eye contact, just more attitude. By this point, I was uncomfortable but trying to stay polite. When I finally went back with the massage therapist (Marissa, who was lovely), Grace/Serena (the fake name she gave me when I asked because she knew her behavior was disgusting, which I did say but never did I say anything towards her or call her names, I did tell her she mad me uncomfortable and was disrespectful) she kept interrupting and acting like there was some big issue when there wasn't. I was actually shaking from how she treated me. In the end, I was so upset I couldn't go through with the service. Grace "Serena" told me I "made her uncomfortable," after I let her know how much she was upsetting me and making me uncomfortable... which was completely backwards, she sounded desperate to keep herself out of trouble-- I had been nothing but courteous. I even wanted to tip Marissa for her time, but Grace wouldn't allow that either. I will never return to La Peau Day Spa, and I hope management sees this and provides Serena with serious customer service training. No client should be treated this way -- especially not in a place that's supposed to be about relaxation and care. Update: Management /the owner saw this, called me, defended Grace and lied to me... then proceeded to tell me she knows people at Yelp and will be sure to get my review taken down!!!

    Photos
    La Peau Spa & Laser
    La Peau Spa & Laser - Relaxing with my wine in the lounge before my facial.

    Relaxing with my wine in the lounge before my facial.

    La Peau Spa & Laser - After

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    After

    Fa Xiang Ge - 4 cousins, one birthday girl, and a whole lot of relaxing going on today... Best way to celebrate!

    Fa Xiang Ge

    4.6(117 reviews)
    5.9 mi

    literally lost track of time! gina checked me in and we got…read morestraight to work! i work 2 jobs so i rarely get to treat myself. after eying this place online for almost a year, i finally brought myself! we did a scalp scan to see all the built up oil and dandruff i had, and afterwards we got started on the head spa! i got a great hair wash, massage, and even facial with gina! got in my car and immediately called everyone and giggled about how soft and clean my hair/facial left me feeling

    First off, I'll start with the good. The place is clean, and the staff is friendly. Appointments…read moreare on time. I bought two luxury packages for my husband and I as an anniversary gift, after reading the reviews. I wanted to love it, after a stressful quarter at work and a day off to relax, I thought this would be just the thing. It started out well. Low lights, quiet music, then a cell phone went off, not silent. It was the woman's phone who was doing my treatment. Ok, I'm thinking, maybe an emergency, you never know, let's give the benefit of the doubt. She answers the phone and walks out of the room. She comes back we get back to the treatment, another phone call, then a third. She takes the calls each time and walks out of the room. A man comes into an adjacent space next to ours and his phone is dinging as well. Now, that is not the salon's problem, but after the fifth interruption to what is supposed to be calm and relaxing, it's anything but calm and relaxing. The package is supposed to come with a shoulder and arm massage. I didn't get that. All in all, not what I expected or paid for.

    Photos
    Fa Xiang Ge - Lobby

    Lobby

    Fa Xiang Ge
    Fa Xiang Ge - Service room

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    Service room

    Gorgeous Doll Studio - hairremoval - Updated October 2026

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