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    Refab & Co

    4.0 (1 review)

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    13 years ago

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    Domestica UK - Domestica

    Domestica UK

    (8 reviews)

    If you read the one star reviews of Domestica on here you'll see some recurring themes - terrible…read morecommunication, no callbacks, misleading and outright false information given. That's absolutely been my experience when over a 12-week period they failed to fix the malfunctioning fridge they sold me despite countless phone calls from me, countless promises from them and endless buck passing to the fridge manufacturer. I ended up having to do Domestica's job for them by phoning the fridge manufacturer myself - a process that took several days as they are in the Domestica mould of ignoring the customer and refusing to take responsibility for their own mistakes. When, after pressure from my letting agent Robert Aston, they finally replaced the fridge it was with an inferior model - a move that really sums up their contempt for the customers. Domestica's customer service is beyond horrific. They are lazy, arrogant and inept. Words cannot adequately express how badly you need to avoid this vile grubby company.

    Domestica is a spares, repairs and appliances shop. It doesn't have the same attraction as the…read morenightlife does to those who are from outside Moseley, but it is appreciated by locals. On the day I needed some, ahem, vacuum cleaner bags. This is hardly retail therapy, so what do I want from the experience? Simply this: The right bags, at a reasonable price, with a friendly service, and the re-assurance that the sales person is knowledgeable enough so that I had the confidence in him that he bags I bought were the right ones. And I get it. You can't ask for much more than that! But don't trust them with repairs, or your time. I 'phoned in for someone to fix my washing machine two weeks ago. I've waited in on three separate days now when they've said they'd be coming. They've said they'd call to give specific times, but they haven't. Not a mention of sorry!!! Two weeks without a washing machine and having to do handwashing. Terrible customer service, so I can't recommend them. 18 months later... It seems I'm not alone in finding Domestica to be shoddy in their timings and arrangements for appointments. A friend has just let me know that she's having similar problems: Vague times, no-shows, and general flippancy. Apparently washing machine manufacturers are referring owners of machines that break within guarantee time to Domestica-Maybe they should start looking elsewhere...

    Refab & Co - appliances - Updated May 2026

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